Food and Beverage Operations Manager-Marriott

Job Description

Job Title: Food and Beverage Operations Manager

Company: Marriott

Location: Dearborn, MI

Pay: $60000 – 76000 per year

AI Pay Analysis: The annual salary range of $60,000 to $76,000 for a Food and Beverage Operations Manager in Dearborn, MI translates to an hourly rate of approximately $28.85 to $36.54, which is generally competitive within the hospitality industry. According to various industry salary surveys and reports, the average salary for this position in the Midwest typically falls between $55,000 and $80,000, depending on experience, specific job duties, and the type of establishment. Given Dearborn’s cost of living and the demand for skilled management in food and beverage operations, this pay range appears to align well with industry standards, making it an attractive opportunity for qualified candidates.

Job description:

Supervises the daily operations of the Food and Beverage (F&B) department, ensuring compliance with all relevant F&B policies, standards, and procedures. Manages daily activities to guarantee that quality expectations are met, maintaining both the operating budget and adherence to legal obligations. Develops specific goals and plans to prioritize and organize work effectively.

Candidate Profile

Education and Experience

• High school diploma or GED with a minimum of four years of experience in food and beverage, culinary, or a related professional area; OR
• A two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related field, with at least two years of relevant experience.

Core Work Activities

Managing Day-to-Day Operations

• Assists in the procurement of F&B supplies, cleaning materials, and uniforms.
• Supervises daily F&B operations and ensures compliance with all applicable policies, standards, and procedures.
• Supports an effective monthly self-inspection program to promote accountability.
• Operates departmental equipment as necessary and reports any malfunctions.
• Monitors staffing levels to meet guest service, operational needs, and financial objectives.
• Fosters an environment of mutual trust, respect, and cooperation among team members.
• Possesses a thorough understanding of employee positions to effectively perform duties in their absence.
• Establishes clear goals and plans to effectively prioritize and accomplish tasks.
• Monitors employee productivity levels to maintain high standards.
• Ensures that all team members are aligned with the brand’s specific philosophy.
• Maintains the operating budget, ensuring compliance with all standards and legal obligations.
• Assists supervisors in interpreting the evolving needs and expectations of team members to exceed them.
• Celebrates both successes and failures to foster a culture of learning.
• Communicates areas for improvement to staff and follows up to ensure clarity.
• Coordinates cleaning programs across all F&B areas, identifying trends and making recommendations for enhancements.
• Establishes and nurtures open, collaborative relationships within the team.
• Creates an engaging property environment that emphasizes motivation, teamwork, and a passion for service.
• Adheres to property-specific recovery and second effort plans.
• Remains accessible and approachable for all team members.
• Demonstrates a comprehensive understanding of the brand’s service culture.

Providing Exceptional Customer Service

• Delivers service exceeding customer expectations to enhance satisfaction and loyalty.
• Enhances service quality by effectively communicating and assisting colleagues in understanding guest needs, providing guidance, feedback, and coaching as necessary.
• Acts as a role model by demonstrating appropriate behaviors.
• Manages daily operations to ensure quality, consistency, and customer satisfaction.
• Addresses guest concerns proactively.
• Sets a positive standard for guest relations.
• Maintains availability and approachability for all guests.
• Reviews guest feedback and satisfaction metrics with employees.
• Responds promptly to requests from the customer service department.

Additional Responsibilities

• Communicates relevant information to supervisors and colleagues through various channels, including phone, email, and in person.
• Provides guidance and support to subordinates, establishing performance standards and tracking progress.
• Analyzes information and evaluates outcomes to select optimal solutions for problem-solving.
• Engages in hourly job functions as necessary.
• Treats team members with professionalism and courtesy at all times.
• Understands budgets, operating statements, and payroll reports.
• Performs additional duties as assigned to meet business needs.

The salary range for this position is $60,000 to $76,000 annually. Marriott offers a comprehensive benefits package that includes a bonus program, health care benefits, a 401(k) plan with up to a 5% company match, an employee stock purchase plan with a 15% discount, accrued paid time off (including sick leave where applicable), life and disability insurance, travel discounts, adoption assistance, paid parental leave, health savings accounts, flexible spending accounts, tuition assistance, pre-tax commuter benefits, wellness benefits, and potential incentives such as stock awards and deferred compensation. Eligibility and other conditions may apply to benefits and incentive compensation.

Compensation and benefits details are provided current as of this posting and may be subject to modification by Marriott at any time, with or without prior notice, in compliance with applicable laws.

Marriott International is an equal opportunity employer dedicated to fostering a diverse workforce and an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, among others.

About the Team: The Autograph Collection is a distinguished assembly of four and five-star independent hotels, each providing unique and memorable experiences. Every hotel is carefully selected for its quality, originality, distinctive character, and capacity to offer travelers a variety of experiences that align with their personal style and adventurous spirit. Autograph Collection hotels primarily attract "The Individualist," our target customer, who seeks travel as a means to enrich their personal narrative. Joining Autograph Collection means becoming part of a prestigious portfolio within Marriott International. Here, you can excel in your career, fulfill your purpose, belong to an exceptional global team, and cultivate your best self.

Job Posting Date: Sat, 08 Feb 2025 08:49:58 GMT

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