Front Desk 3PM-11PM-Aimbridge Hospitality

Mason, OH
December 19, 2024
Part Time
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Average Pay*: $11 - $16
*average hourly rate for this position in your area
Deadline date:
$16 - $16

Job Description

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Job Title: Front Desk 3PM-11PM

Company: Aimbridge Hospitality

Location: Mason, OH

Pay: $16 per hour

AI Pay Analysis: An hourly rate of $16 for a “Front Desk 3PM-11PM” position in Mason, OH, is generally considered competitive but may vary in competitiveness depending on the specific industry and company. As of recent data, front desk positions in hospitality and customer service typically range from $12 to $18 per hour in that region, with factors like experience and specific job demands influencing pay. Considering the average wage tends to fluctuate based on local demand and cost of living, $16 per hour is in line with or slightly above the lower end of the scale, making it a reasonable offer if benefits and working conditions are favorable. However, candidates may seek higher wages in more specialized roles or in larger cities where cost of living is higher.

Job description:

Job Summary
Compensation: $16/hour
Availability: 3 PM – 11 PM; Weekends Required

As a Front Desk Agent, you will be the first point of contact for our guests, responsible for greeting and registering them, providing exceptional service throughout their stay, and efficiently settling their accounts upon departure. Your primary duties will include registering guests, making and modifying reservations, and performing hotel operator and concierge functions. We seek professionals who can offer attentive, courteous, and efficient service to all guests, thereby maximizing room revenue and occupancy.

Qualifications:

  • High school diploma or equivalent is required; coursework in a related field is advantageous.
  • Previous experience in a hotel or a related industry is preferred.
  • Possess a positive demeanor and a strong commitment to delivering outstanding customer service.
  • Demonstrate aptitude in multitasking, attention to detail, and effective problem-solving skills to engage with both internal and external customers.
  • Ability to clearly convey information and ideas.
  • Quick and accurate evaluation and selection among alternative courses of action.
  • Capacity to perform well in high-pressure situations.
  • Competent in handling workplace issues by anticipating, identifying, and resolving them effectively.
  • Strong listening skills to understand and clarify concerns raised by colleagues and guests.
  • Proficiency in financial information comprehension and basic arithmetic skills.
  • Ability to perform fundamental numerical operations, including counting, addition, subtraction, multiplication, and division.
  • Competence in reading, comprehending, and writing simple instructions, correspondences, and memos.
  • Logical approach to defining problems, collecting information, establishing facts, drawing valid conclusions, and interpreting data in scenarios that may be unique or unfamiliar.
  • Operational knowledge of the Microsoft Office suite.
  • Willingness and flexibility to work varied schedules that may include evenings, nights, weekends, and holidays.
  • Understanding of hotel products and guest services, such as lifestyle and full-service resort offerings.
  • Ability to foster an enjoyable working environment.

Responsibilities:

  • Approach all interactions with guests and team members in a friendly, service-oriented manner.
  • Maintain high standards of personal appearance and grooming, including wearing the assigned uniform and name tag in accordance with brand standards.
  • Exhibit regular attendance in alignment with Aimbridge Hospitality standards based on scheduling needs.
  • Adhere to Aimbridge Hospitality policies, standards, and regulations to ensure safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in compliance with Aimbridge Hospitality standards, consistently maintaining a friendly and warm demeanor.
  • Ensure the telephone switchboard operates smoothly and meets all Aimbridge Hospitality performance standards.
  • Efficiently and courteously handle requests for information, mail, and messages.
  • Provide answers to guest inquiries about hotel services, facilities, and operational hours.
  • Address guest inquiries regarding restaurants, transportation, entertainment, and other local attractions.
  • Foster communication and teamwork with fellow associates and other hotel departments.
  • Stay informed about all rates, packages, special promotions, and in-house groups while being aware of closed out and restricted dates.
  • Collect all necessary information when processing room reservations and follow rate quoting procedures.
  • Familiarize yourself with Aimbridge Hospitality policies, house rules, and hospitality terminology.
  • Assist in emergency procedures as necessary.
  • Handle check-ins and check-outs in a courteous and efficient manner.
  • Fully understand and operate all relevant aspects of the Front Desk computer system.
  • Ensure the logging and delivery of packages, mail, and messages to guests and meeting rooms as needed.
  • Maintain proper two-way radio etiquette while communicating with other associates.
  • When required, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other requests from guests or team members.
  • Keep up-to-date with property amenities, special events, local attractions, and activities surrounding the hotel.
  • Carry out additional duties as assigned, which may include supporting coworkers in different hotel areas and ensuring the cleanliness and safety of the hotel and grounds.

Job Posting Date: Fri, 13 Dec 2024 00:17:18 GMT

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