Front Desk Agent – 230PM-11PM Shift – Hocking Hills Lodge & Conference Center-Hocking Hills State Park Lodge

Logan, OH
January 14, 2025
Full Time
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Average Pay*: $10 - $15
*average hourly rate for this position in your area
Deadline date:
$11 - $15

Job Description

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Job Title: Front Desk Agent – 230PM-11PM Shift – Hocking Hills Lodge & Conference Center

Company: Hocking Hills State Park Lodge

Location: Logan, OH

Pay: $11 – 15 per hour

AI Pay Analysis: The hourly rate of $11 to $15 for the “Front Desk Agent” position at Hocking Hills Lodge & Conference Center in Logan, OH appears to be on the lower end of the pay scale for similar roles in the hospitality industry. According to various salary data sources, front desk agents or receptionists typically earn between $12 to $20 per hour, depending on experience and location, with urban areas or those with a higher cost of living generally offering more competitive wages. Given Logan’s relatively rural setting and the tourist-oriented nature of the lodge, the offered rate may be competitive at the lower end, but it may not fully align with the higher industry standards. Overall, while the pay might attract some candidates, it could struggle to retain those with more experience or qualifications who expect higher compensation.

Job description:

Hocking Hills Lodge and Conference Center, situated within the picturesque Hocking Hills State Park, is seeking enthusiastic individuals with amiable and welcoming personalities for the role of Front Desk Agent. This brand new facility features 81 rooms, 40 cabins, a full-service restaurant and lounge, as well as banquet facilities that can accommodate up to 200 guests. More information about our lodge can be found at www.GreatOhioLodges.com. This is an excellent opportunity to be part of the opening team for Ohio’s newest State Park Lodge this Fall!

Hocking Hills State Park ranks among the most frequently visited state parks in the country, necessitating a keen attention to detail and a commitment to delivering exceptional service that satisfies guest expectations.

Join us in an exciting, team-oriented, and career-focused work environment, which offers the following benefits:

  • For full-time employees, comprehensive medical, dental, and vision plans are available after 60 days.
  • Competitive pay rates ranging from $11.00 to $15.00 per hour, commensurate with experience.
  • Paid Time Off (PTO) after one year of service.
  • Holiday pay, including a special celebration on your birthday.
  • 401(k) Retirement Savings Plan.
  • Discounts on accommodations, dining, and retail.
  • Ongoing training and career development opportunities.

As Front Desk Agents, initial responsibilities will include assisting with check-in and check-out processes for the current 40 cabins as well as managing reservations for the new lodge. Following the transition to the lodge, Front Desk Agents will undertake the comprehensive responsibilities outlined below.

Responsibilities:

  • Execute all check-in and check-out procedures efficiently.
  • Manage reservations via online systems and phone inquiries.
  • Inform guests about payment options and verify credit card information.
  • Register guests, collecting essential information (such as contact details and stay dates).
  • Greet guests upon arrival and assign appropriate rooms.
  • Provide detailed information regarding the hotel, available rooms, pricing, and amenities.
  • Address client complaints promptly and professionally.
  • Collaborate with housekeeping staff to ensure cleanliness and readiness of all rooms to meet guest needs.
  • Promote additional facilities and services when applicable.
  • Maintain accurate records of bookings and payments.

Qualifications:

  • Prior experience as a Hotel Front Desk Agent, Receptionist, or in a customer-facing role is preferred.
  • Proficiency in using computers and office equipment, including copiers and fax machines.
  • Experience in handling multi-line telephones.
  • Strong background in customer service.
  • Excellent communication and organizational skills.

About Us:

At Regency Hotel Management, hospitality is at the core of our identity and operations. Since 1965, we have excelled in maximizing profits while enhancing asset value for our clients. Our team of hotel management experts offers proactive, hands-on guidance rooted in extensive professional experience. As our teams across multiple locations continue to expand, we invite motivated individuals to join us!

We are proud to be an equal opportunity employer and adhere to a strict policy against discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic safeguarded by federal, state, or local laws.

Job Posting Date: Sat, 11 Jan 2025 23:35:05 GMT

Apply now!

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