Front Desk Agent – 230PM-11PM Shift – Hocking Hills Lodge & Conference Center-Hocking Hills State Park Lodge

Logan, OH
February 12, 2025
Full Time
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Average Pay*: $11 - $15
*average hourly rate for this position in your area
Deadline date:
$11 - $0

Job Description

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Job Title: Front Desk Agent – 230PM-11PM Shift – Hocking Hills Lodge & Conference Center

Company: Hocking Hills State Park Lodge

Location: Logan, OH

Pay: $11 – 15 per hour

AI Pay Analysis: The hourly rate of $11 – $15 for a Front Desk Agent position at Hocking Hills Lodge & Conference Center in Logan, OH appears to be on the lower end of the spectrum for this type of role, particularly given the location’s tourism-driven economy and the responsibilities typically associated with front desk roles in hospitality. According to industry standards, particularly in areas with a high volume of visitors such as Hocking Hills, rates generally range from $12 to $18 per hour, with more experienced agents potentially earning more. Additionally, considering factors like cost of living and the competitive nature of the hospitality industry, this pay scale may struggle to attract and retain qualified candidates. Overall, the offered rate is not particularly competitive when evaluating the local job market and standard wages for similar positions.

Job description:

Hocking Hills Lodge and Conference Center, situated within the picturesque Hocking Hills State Park, is actively seeking candidates with outgoing, friendly, and welcoming personalities to fill the role of Front Desk Agent. The Hocking Hills Lodge and Conference Center is a newly established facility featuring 81 rooms, 40 cabins, a full-service restaurant/lounge, and banquet facilities that can accommodate up to 200 guests. For more property details, please visit www.GreatOhioLodges.com. This position offers a unique opportunity to be part of the opening team of Ohio’s newest State Park Lodge this Fall.

Given that Hocking Hills State Park ranks among the most visited state parks in the United States, a keen attention to detail and a commitment to service excellence are essential to meet and exceed guest expectations.

  • Join an engaging, team-oriented, and career-focused work environment.
  • For full-time candidates, a comprehensive medical, dental, and vision plan is available after 60 days of employment.
  • Competitive pay rate ranging from $11.00 to $15.00 per hour, commensurate with experience.
  • Paid Time Off (PTO) available after one year of employment.
  • Holiday pay, including a special mention for your birthday.
  • 401(k) Retirement Savings Plan.
  • Discounts on room, food, and retail purchases.
  • Opportunities for ongoing training and career development.

As a Front Desk Agent, your initial responsibilities will include managing check-in and check-out processes for our 40 cabins, along with making reservations for the brand-new lodge. Once the lodge opens, the role will encompass all duties detailed below.

Responsibilities:

  • Execute all check-in and check-out tasks effectively.
  • Manage reservations received via online platforms and telephone.
  • Inform guests about payment methods while verifying credit card information.
  • Register guests, collecting essential information such as contact details and length of stay.
  • Greet guests upon arrival and assign appropriate rooms.
  • Provide detailed information about the hotel, available rooms, rates, and amenities.
  • Address guest complaints promptly and professionally.
  • Coordinate with housekeeping staff to ensure all rooms are immaculate and fully furnished to meet guests’ expectations.
  • Promote additional facilities and services when appropriate.
  • Maintain accurate records of bookings and payments.

Qualifications:

  • Prior experience as a Hotel Front Desk Agent, Receptionist, or in another customer-facing role is preferred.
  • Proficiency in using computers, copiers, faxes, and other office equipment.
  • Familiarity with answering multi-line telephones.
  • Strong customer service experience.
  • Exceptional communication and organizational skills.

About Us: At Regency Hotel Management, hospitality is our identity and our expertise. Since 1965, we have been leaders in maximizing profit while enhancing asset value for our clients. Our dedicated team of hotel management professionals provides insightful, hands-on guidance backed by years of experience. With multiple locations and a commitment to growth, we are seeking motivated individuals to join our team.

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Posting Date: Fri, 07 Feb 2025 23:00:01 GMT

Apply now!

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