Front Desk Agent-Aimbridge Hospitality

Job Description

Job Title: Front Desk Agent

Company: Aimbridge Hospitality

Location: Battle Creek, MI

Pay:

AI Pay Analysis: To provide an accurate analysis of the hourly rate for a Front Desk Agent in Battle Creek, MI, I would need the specific hourly rate in question. However, I can give you general insights: as of late 2023, the average hourly rate for Front Desk Agents in Michigan typically ranges from $12 to $16, depending on factors such as experience, specific employer, and the hotel’s star rating. To determine if a given rate is competitive, it’s essential to compare it against this range as well as consider local cost of living and job demand. If the rate you have falls within or above this range, it would likely be considered competitive and aligned with industry standards for that area.

Job description:

Front Desk Agents play a crucial role in providing exceptional hospitality experiences by welcoming and registering guests, delivering outstanding service throughout their stay, and efficiently processing the settlement of guest accounts upon departure. The primary responsibilities encompass guest registration, managing and modifying reservations, and performing hotel operator and concierge duties. Front Desk Agents are expected to provide attentive, courteous, and efficient service to all guests both prior to their arrival and during their stay, while optimizing room revenue and occupancy rates.

Qualifications:

• A high school diploma or equivalent is required; coursework in a related field is advantageous.
• Previous experience in a hotel or similar environment is preferred.
• A positive and enthusiastic demeanor with a commitment to exceptional customer service is essential.
• Strong multitasking abilities, attention to detail, and problem-solving skills are necessary for effectively addressing the needs of both internal and external customers.
• Proficiency in communicating information and ideas clearly is required.
• Quick and accurate evaluation of options and decision-making skills are essential.
• Ability to perform effectively in high-pressure situations is necessary.
• Capability to handle workplace challenges proactively, including anticipating, identifying, and resolving issues as they arise.
• Strong listening skills and the ability to understand and clarify issues raised by colleagues and guests are pivotal.
• Competency in working with financial information and basic arithmetic functions is required.
• Ability to conduct fundamental numerical operations, including counting, addition, subtraction, multiplication, and division.
• Proficiency in reading, comprehending, and composing simple instructions, correspondence, and memos is expected.
• Logical thinking skills to identify problems, gather relevant information, draw conclusions, interpret data, and address unique or unfamiliar situations are essential.
• Familiarity with the Microsoft Office suite is required.
• Flexibility and willingness to work a varied schedule, including evenings, nights, weekends, and holidays, are necessary.
• Understanding of hotel products and guest services across various tiers (e.g., lifestyle, full-service, resort) is preferred.
• Ability to foster an enjoyable work environment is important.

Responsibilities:

• Approach all interactions with guests and colleagues in a friendly, service-oriented manner.
• Uphold high personal appearance and grooming standards by adhering to the uniform and name-tag policy as per brand standards.
• Maintain consistent attendance in accordance with Aimbridge Hospitality standards, adjusting to hotel needs as required.
• Adhere to Aimbridge Hospitality policies, standards, and regulations to promote safe and efficient hotel operations.
• Greet and welcome all guests as they approach the Front Desk, maintaining a warm and friendly demeanor at all times.
• Ensure proper operation of the telephone switchboard to meet Aimbridge Hospitality performance standards.
• Respond to requests for information, messages, and mail in a prompt and courteous manner.
• Address guest inquiries regarding hotel services, facilities, and hours of operation.
• Provide information about local restaurants, transportation options, entertainment, and attractions.
• Foster strong communication and teamwork with colleagues across various hotel departments.
• Stay informed about current rates, packages, special promotions, and in-house groups, as well as closed-out and restricted dates.
• Collect all necessary details for room reservations and adhere to the established rate quoting procedures.
• Familiarize oneself with all Aimbridge Hospitality policies, house rules, and relevant hospitality terminology.
• Assist with emergency procedures as necessary.
• Manage check-ins and check-outs in a friendly, efficient, and courteous manner.
• Demonstrate proficiency in operating all components of the Front Desk computer system.
• Ensure proper logging and delivery of packages, mail, and messages to guests and meeting rooms as needed.
• Utilize proper two-way radio etiquette when communicating with associates.
• Deliver guest items such as luggage, newspapers, packages, amenities, or other requests as needed.
• Maintain up-to-date knowledge of property amenities, special events, local attractions, and activities available around the hotel.
• Perform additional assigned duties including, but not limited to, assisting colleagues in other hotel areas, maintaining a clean and organized workspace, and promoting overall cleanliness and safety throughout the property.
• Access back-of-house areas of the hotel and handle sensitive information responsibly.
• Demonstrate cash handling proficiency, including preparing and depositing cash drops, and securing and balancing the cash bank.
• Interact with guests and colleagues, occasionally in unsupervised situations.
• Access and control sensitive areas within the hotel, including Master Keys, guestrooms, storage, liquor rooms, and secured cabinets.
• Drive safely when conducting company business as required.
• Maintain a high degree of trust and responsibility in all aspects of the role.
• Represent the company with integrity and sound judgment, upholding a positive reputation.

Job Posting Date: Tue, 12 Nov 2024 00:52:43 GMT

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