Front Desk Agent-Aimbridge Hospitality

Holland, MI
November 13, 2024
Part Time
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Job Description

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Job Title: Front Desk Agent

Company: Aimbridge Hospitality

Location: Holland, MI

Pay:

AI Pay Analysis: To provide an accurate analysis of the hourly rate for a Front Desk Agent in Holland, MI, I would typically reference current labor market data and industry standards. As of my last update, Front Desk Agents typically earn between $12 to $20 per hour in various regions, depending on factors like experience, employer type (such as hotels vs. apartments), and location. For Holland, MI, wages might trend slightly lower due to cost-of-living factors and the local job market. If the offered rate falls within this range, it can be considered competitive; however, if it is significantly lower, it may not attract quality candidates. Employers often benefit from offering salaries at or above the market rate to ensure high quality and retention in customer service roles. If you can provide a specific hourly rate, I can refine this analysis further.

Job description:

Front Desk Agents play a crucial role in establishing a welcoming atmosphere for guests, ensuring seamless registration processes, delivering exceptional customer service throughout their stay, and accurately settling accounts upon departure. Key responsibilities include managing guest check-ins and check-outs, processing modifications to reservations, and performing hotel operator and concierge duties. This position requires offering attentive, courteous, and efficient service to all guests before their arrival and during their stay, while optimizing room revenue and occupancy levels.

Qualifications:

  • High school diploma or equivalent is required; college coursework in a related field is advantageous.
  • Previous experience in a hotel or related industry is preferred.
  • A positive, energetic demeanor with a strong commitment to customer service is essential.
  • Demonstrated ability to multi-task, maintain attention to detail, and resolve problems effectively with both internal and external customers.
  • Proficient communication skills, ensuring clear and concise information sharing.
  • Quick and accurate evaluation of options and assessment of various courses of action.
  • Capability to thrive in high-pressure situations with resilience.
  • Proficiency in identifying, anticipating, and proactively solving workplace challenges.
  • Strong listening skills, with the ability to comprehend and address concerns raised by coworkers and guests.
  • Basic financial literacy and familiarity with numerical operations; must be capable of counting, adding, subtracting, multiplying, and dividing.
  • Ability to read, comprehend, and compose simple instructions and correspondence.
  • Logical reasoning skills to analyze problems, gather information, draw conclusions, and navigate abstract scenarios.
  • Familiarity with Microsoft Office Suite is required.
  • Willingness and flexibility to work various shifts, including evenings, nights, weekends, and holidays.
  • Knowledge of hotel products and guest services (e.g., lifestyle and full-service resorts).
  • Capacity to contribute to a positive work environment.

Responsibilities:

  • Approach all interactions with guests and colleagues in a friendly, service-oriented manner.
  • Maintain a professional appearance in compliance with brand standards, including proper uniform and name tag.
  • Ensure regular attendance according to the needs of the hotel, adhering to Aimbridge Hospitality standards.
  • Uphold all Aimbridge Hospitality policies, standards, and regulations to foster safe and efficient hotel operations.
  • Warmly greet and welcome guests approaching the Front Desk in accordance with brand standards.
  • Oversee the operation of the telephone switchboard, ensuring compliance with performance standards.
  • Efficiently handle requests for information, mail, and messages with courtesy and professionalism.
  • Address guest inquiries concerning hotel services, facilities, and hours of operation.
  • Provide information about local attractions, dining options, and entertainment.
  • Foster strong communication and teamwork with fellow associates and other hotel departments.
  • Stay informed about rates, packages, special promotions, in-house groups, and closed-out or restricted dates.
  • Accurately gather all necessary information when processing room reservations and adhere to the rate quoting procedures.
  • Remain knowledgeable about Aimbridge Hospitality policies and house rules, as well as hospitality terminology.
  • Familiarize oneself with emergency procedures as necessary.
  • Process guest check-ins and check-outs efficiently and courteously.
  • Achieve proficiency in operating all relevant systems associated with the Front Desk computer.
  • Manage the logging and delivery of packages, mail, and messages to guests and meeting rooms.
  • Utilize proper two-way radio communication for efficient coordination with other associates.
  • Deliver guest items such as luggage, newspapers, messages, packages, and amenities as requested.
  • Maintain an updated knowledge of hotel amenities, special events, and local area attractions.
  • Undertake additional responsibilities as required, including assisting coworkers and upholding a clean and organized work environment.
  • Handle cash transactions accurately and securely prepare and deposit cash drops.
  • Maintain access and control over sensitive areas and information within the hotel.
  • Represent the company with integrity and sound judgment, ensuring high levels of trust and responsibility.

Job Posting Date: Wed, 13 Nov 2024 00:20:27 GMT

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