Front Desk Agent-Aimbridge Hospitality

Battle Creek, MI
November 17, 2024
Full Time
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Average Pay*:
*average hourly rate for this position in your area
Deadline date:
$7 - $7

Job Description

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Job Title: Front Desk Agent

Company: Aimbridge Hospitality

Location: Battle Creek, MI

Pay: $14.5 per hour

AI Pay Analysis: As of October 2023, the hourly rate of $14.50 for a Front Desk Agent in Battle Creek, MI is generally below the average wage for this position in many locations across the United States. According to various salary data sources, the typical hourly wage for Front Desk Agents tends to range between $15 and $20 per hour, depending on experience and the employing organization. In Michigan, the average is often slightly lower, but $14.50 still falls on the lower end of the scale, potentially making it less competitive in attracting qualified candidates. Additionally, considering factors such as cost of living and local job market conditions, this wage may limit the appeal of the position compared to similar roles in neighboring areas.

Job description:

Full-time position available with a competitive hourly wage of $14.50. Shifts include 7 am to 3 pm and 11 pm to 7 am, with required weekend availability.

As a Front Desk Agent, you will play a vital role in creating a welcoming atmosphere for guests. Your primary responsibilities include greeting and registering guests, providing exceptional customer service throughout their stay, and efficiently settling accounts upon departure. Key duties encompass managing reservations, performing hotel operator and concierge functions, and maintaining high standards of service while optimizing room revenue and occupancy.

Qualifications:

  • A high school diploma or equivalent is required; coursework in a related field is advantageous.
  • Experience in the hotel industry or a related field is preferred.
  • Possess a positive and energetic demeanor with a strong commitment to delivering outstanding customer service to guests.
  • Demonstrate the ability to multitask, be detail-oriented, and effectively solve problems to manage interactions with both internal and external customers.
  • Strong communication skills to clearly convey information and ideas.
  • Quick and accurate evaluation of alternative courses of action.
  • Ability to perform well under stress and in high-pressure situations.
  • Proficiency in identifying, preventing, and resolving workplace challenges effectively.
  • Competent in listening, understanding, and clarifying issues raised by colleagues and guests.
  • Familiarity with financial information and data, alongside basic mathematical skills.
  • Capability to perform numerical operations, including counting, adding, subtracting, multiplying, and dividing.
  • Ability to comprehend and compose simple instructions and correspondence.
  • Logical reasoning skills to address unique or unfamiliar situations and to interpret data effectively.
  • Operational knowledge of the Microsoft Office Suite is essential.
  • Flexibility and willingness to work a varied schedule, including evenings, nights, weekends, and holidays.
  • Understanding of hotel products and guest services, including lifestyle and full-service offerings.
  • Ability to contribute positively to the work environment.

Responsibilities:

  • Approach all interactions with guests and colleagues in a friendly, service-oriented manner.
  • Uphold high standards of personal appearance and grooming through adherence to uniform and name tag requirements.
  • Maintain regular attendance in accordance with Aimbridge Hospitality standards, with scheduling flexible to the hotel’s needs.
  • Comply consistently with Aimbridge Hospitality policies and procedures to promote safe and efficient hotel operations.
  • Greet and welcome all guests at the Front Desk warmly, adhering to Aimbridge Hospitality standards.
  • Ensure the proper function of the telephone switchboard and meet all performance standards set by Aimbridge Hospitality.
  • Handle requests for information, mail, and messages with efficiency and courtesy.
  • Respond to guest inquiries regarding hotel services, facilities, hours of operation, and local attractions.
  • Foster good communication and teamwork with colleagues and various hotel departments.
  • Stay informed about room rates, packages, special promotions, and in-house groups, recognizing closed or restricted dates.
  • Gather necessary information when taking room reservations, following established rate quoting scenarios.
  • Familiarity with Aimbridge Hospitality’s policies and house rules and hospitality terminology is required.
  • Be knowledgeable about and assist in emergency procedures as needed.
  • Manage guest check-ins and check-outs in a friendly, efficient manner.
  • Fully comprehend and operate all facets of the Front Desk computer system.
  • Ensure timely logging and delivery of packages, mail, and messages to guests and meeting rooms.
  • Utilization of proper two-way radio etiquette when communicating with colleagues.
  • Deliver guest items such as luggage, newspapers, messages, and requested amenities, as needed.
  • Maintain an up-to-date understanding of property amenities, special events, and local attractions.
  • Perform additional duties as assigned, contributing to workplace cleanliness and safety, assisting colleagues in other hotel areas as appropriate.
  • Handle cash transactions responsibly, prepare and deposit cash drops securely, and maintain a balanced bank.
  • Interact with guests and colleagues, occasionally without supervision.
  • Access and control sensitive areas within the hotel, including Master Keys, storage, and secured areas.
  • Represent the company with integrity and sound judgment while upholding a high level of trust and responsibility.

Job Posting Date: Sun, 17 Nov 2024 01:40:44 GMT

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