Front Desk Agent-Aimbridge Hospitality

Job Description

Job Title: Front Desk Agent

Company: Aimbridge Hospitality

Location: Grand Rapids, MI

Pay: $16 per hour

AI Pay Analysis: The hourly rate of $16 for a Front Desk Agent in Grand Rapids, MI is generally considered below the competitive average for this role in the area. As of 2023, the average pay for similar positions typically ranges from $17 to $20 per hour, depending on factors such as experience, the type of establishment, and specific responsibilities. While the rate may attract entry-level candidates, it may struggle to retain talent in a market with increasing living costs and wage expectations, suggesting that employers might need to evaluate their compensation packages to remain competitive and reduce turnover.

Job description:
WAGE: $16/HOUR; FULL TIME; OPEN AVAILABILITY; WEEKENDS REQUIRED

The Front Desk Agent plays a crucial role in creating an exceptional guest experience. This position is responsible for warmly greeting and registering guests, providing outstanding service throughout their stay, and efficiently settling accounts upon completion of their visit. Key responsibilities include managing the registration process, handling reservation modifications, and performing hotel operator and concierge duties. The Front Desk Agent will deliver attentive, courteous, and efficient service to all guests both prior to arrival and during their stay, with a focus on maximizing room revenue and occupancy.

QUALIFICATIONS:
– A High School diploma or equivalent is required; college coursework in a related field is beneficial.
– Experience in the hospitality industry or a related field is preferred.
– A positive and enthusiastic demeanor with a commitment to delivering exceptional customer service.
– Strong multi-tasking abilities, attention to detail, and adept problem-solving skills for effectively addressing both internal and external customer needs.
– Clear and effective communication skills.
– Ability to quickly and accurately evaluate and select from alternative courses of action.
– Capacity to maintain composure in high-pressure situations.
– Proficiency in anticipating, preventing, identifying, and resolving workplace challenges.
– Strong listening skills, with the ability to understand and clarify issues raised by guests and colleagues.
– Financial literacy to work with and comprehend basic financial information, along with fundamental arithmetic skills.
– Proficient in basic numerical operations, including counting, addition, subtraction, multiplication, and division.
– Capability to read, comprehend, and draft simple instructions, correspondence, and memos.
– Logical reasoning skills to define problems, collect relevant information, establish facts, draw valid conclusions, interpret data, and manage unique or unfamiliar situations.
– Familiarity with the Microsoft Office suite.
– Willingness and ability to work a flexible schedule, including evenings, nights, weekends, and holidays.
– Knowledge of hotel products and guest services (e.g., lifestyle, full-service resorts).
– Commitment to fostering an enjoyable work environment.

RESPONSIBILITIES:
– Approach every interaction with guests and associates in a friendly, service-oriented manner.
– Uphold high standards of personal appearance and grooming, including wearing the designated uniform and name tag while on duty (as per brand standards).
– Maintain regular attendance as per Aimbridge Hospitality standards, with scheduling varying based on hotel needs.
– Adhere to all Aimbridge Hospitality policies, standards, and regulations to ensure safe and efficient hotel operations.
– Greet and welcome all guests arriving at the Front Desk following Aimbridge Hospitality standards, maintaining a friendly and warm demeanor.
– Ensure the proper functioning of the telephone switchboard and compliance with Aimbridge Hospitality performance standards.
– Manage requests for information, mail, and messages with efficiency and courtesy.
– Provide guests with information regarding hotel services, facilities, and hours of operation.
– Assist guests with inquiries about local restaurants, transportation, entertainment, and more.
– Foster effective communication and teamwork with fellow associates and other hotel departments.
– Stay informed about current rates, packages, promotions, and in-house groups, including any closed or restricted dates.
– Gather all necessary information when processing room reservations and adhere to rate quotation procedures.
– Familiarize oneself with Aimbridge Hospitality policies, house rules, and hospitality terminology.
– Possess knowledge of and assist with emergency procedures when required.
– Handle guest check-ins and check-outs in a friendly, efficient, and courteous manner.
– Operate all relevant aspects of the Front Desk computer system competently.
– Oversee the logging and delivery of packages, mail, and messages as needed to guests and meeting rooms.
– Utilize proper two-way radio etiquette while communicating with other associates.
– Deliver guest items such as luggage, newspapers, messages, packages, and amenities, as requested.
– Maintain an up-to-date understanding of property amenities, special events, local area attractions, and activities near the hotel.
– Undertake additional responsibilities as assigned, which may include assisting coworkers in different areas of the hotel, maintaining a clean and organized workspace, and ensuring overall cleanliness and safety throughout the hotel and grounds.

Job Posting Date: Tue, 14 Jan 2025 03:26:01 GMT

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