Front Desk Agent-Aimbridge Hospitality

Job Description

Job Title: Front Desk Agent

Company: Aimbridge Hospitality

Location: Grand Rapids, MI

Pay: $16 per hour

AI Pay Analysis: The hourly rate of $16 for a Front Desk Agent in Grand Rapids, MI, appears to be slightly below the industry standard for similar roles in the region. As of 2023, average pay for front desk positions typically ranges from $17 to $20 per hour, depending on factors such as experience, the specific hotel or establishment, and any additional responsibilities. While this rate may be competitive for entry-level positions or smaller establishments, it may be less attractive for more experienced candidates or those in larger hotels where the expectations and skills required tend to be higher. Overall, while it offers a starting point for employment, it may not fully attract a broad range of qualified candidates in a competitive job market.

Job description:
WAGE: $16/HOUR; FULL TIME; OPEN AVAILABILITY; WEEKENDS REQUIRED

The Front Desk Agent plays a vital role in creating an exceptional guest experience. This position entails greeting and registering guests, delivering outstanding service throughout their stay, and efficiently settling guest accounts upon departure. Key responsibilities include managing guest registrations, making and modifying reservations, and performing hotel operator and concierge duties. The Front Desk Agent is committed to providing attentive, courteous, and efficient service to all guests, all while maximizing room revenue and occupancy rates.

QUALIFICATIONS:
– High school diploma or equivalent required; college coursework in a related field is advantageous.
– Previous experience in a hotel or related industry is preferred.
– A positive and energetic demeanor, coupled with a strong passion for providing exceptional customer service to our guests.
– Ability to multitask, pay attention to detail, and address problem-solving in interactions with internal and external customers.
– Excellent communication skills, able to convey information and ideas clearly.
– Quick and accurate evaluation of alternative courses of action.
– Ability to perform well under pressure in stressful situations.
– Competent in identifying, preventing, and resolving workplace issues proactively.
– Strong listening skills to understand and clarify concerns raised by co-workers and guests.
– Proficiency in financial information and basic arithmetic functions, including counting, adding, subtracting, multiplying, and dividing.
– Capability to read, comprehend, and write simple instructions, correspondence, and memos.
– Logical approach to problem definition, information collection, fact establishment, and drawing valid conclusions.
– Familiarity with the Microsoft Office suite is required.
– Willingness and flexibility to work varied schedules, including evenings, nights, weekends, and holidays.
– Knowledge of hotel products and guest services, including various hospitality models, such as lifestyle and full-service resorts.
– Contribution to creating a positive and enjoyable work environment.

RESPONSIBILITIES:
– Maintain a friendly, service-oriented approach in all interactions with guests and associates.
– Uphold high standards of personal appearance and grooming in accordance with brand standards, including the proper uniform and name tag.
– Ensure regular attendance in compliance with scheduling requirements, which may vary based on hotel needs.
– Adhere to Aimbridge Hospitality policies, standards, and regulations to promote safe and efficient hotel operations.
– Warmly greet and welcome guests approaching the Front Desk, maintaining a friendly demeanor at all times.
– Operate the telephone switchboard effectively, ensuring performance standards are met.
– Efficiently handle requests for information, mail, and messages in a courteous manner.
– Provide guests with information regarding hotel services, facilities, and operational hours.
– Assist guests with inquiries about restaurants, transportation, entertainment, and local attractions.
– Foster good communication and teamwork with fellow associates and other departments within the hotel.
– Stay informed on rates, packages, and special promotions; be aware of in-house groups and restricted dates.
– Collect necessary information for room reservations and adhere to rate quoting protocols.
– Familiarize yourself with Aimbridge Hospitality policies, house rules, and hospitality terminology.
– Be knowledgeable about and assist with emergency procedures as required.
– Conduct check-ins and check-outs in a friendly, efficient, and courteous manner.
– Master all relevant aspects of the Front Desk computer system.
– Ensure timely logging and delivery of packages, mail, and messages to guests and meeting rooms.
– Use proper two-way radio etiquette while communicating with other associates.
– Deliver guest items, including luggage, newspapers, messages, packages, and amenities, as requested.
– Maintain an up-to-date knowledge of property amenities, special events, and local attractions.
– Perform additional duties as assigned, which may include assisting coworkers in various areas of the hotel and maintaining cleanliness and safety throughout the premises.

Job Posting Date: Wed, 22 Jan 2025 00:44:25 GMT

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