Front Desk Agent-Aimbridge Hospitality

Job Description

Job Title: Front Desk Agent

Company: Aimbridge Hospitality

Location: Grand Rapids, MI

Pay: $16 per hour

AI Pay Analysis: An hourly rate of $16 for a Front Desk Agent in Grand Rapids, MI, is generally considered below the industry standard. As of 2023, the average hourly wage for front desk agents in the region typically ranges from $17 to $22 per hour, depending on factors such as experience, the specific employer, and any additional benefits offered. While the cost of living in Grand Rapids is relatively moderate compared to larger cities, setting a rate at $16 may struggle to attract and retain qualified candidates, particularly in a competitive job market where many employers may offer higher wages or additional perks. Thus, enhancing the compensation package or providing other incentives could be necessary to remain attractive to potential hires.

Job description:
WAGE: $16/hour; Full-Time; Open Availability; Weekends Required

Front Desk Agents play a vital role in providing exceptional guest service, responsible for greeting and registering guests, and settling accounts upon their departure. Key responsibilities include registering guests, managing and modifying reservations, and performing hotel operator and concierge duties. Agents are expected to deliver courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy rates.

QUALIFICATIONS:
– A high school diploma or equivalent is required; college coursework in a related field is advantageous.
– Previous experience in a hotel or similar environment is preferred.
– A positive and enthusiastic demeanor with a passion for exceptional customer service is essential.
– Strong multi-tasking abilities, attention to detail, and effective problem-solving skills are necessary to address the needs of internal and external customers.
– Excellent communication skills to convey information clearly and concisely.
– Capacity to quickly and accurately evaluate and choose among various courses of action.
– Ability to thrive in fast-paced and high-pressure situations and to handle workplace challenges by anticipating, preventing, identifying, and resolving issues.
– Competence in listening, understanding, and clarifying concerns raised by co-workers and guests.
– Proficient in interpreting financial data and performing basic arithmetic functions.
– Skills in basic numerical operations such as counting, addition, subtraction, multiplication, and division.
– Readiness to comprehend and compose simple instructions, correspondence, and memos.
– Logical reasoning to identify problems, gather information, establish facts, draw conclusions, and address unique or unfamiliar situations.
– Familiarity with Microsoft Office Suite is necessary.
– Flexibility to work a varied schedule, including evenings, nights, weekends, and holidays.
– Understanding of hotel products and guest services (e.g., lifestyle, full-service resorts).
– Ability to contribute to a positive and enjoyable work environment.

RESPONSIBILITIES:
– Approach all interactions with guests and colleagues in a friendly, service-oriented manner.
– Uphold high standards of personal appearance and grooming, adhering to uniform and name tag protocols as set by brand standards.
– Maintain consistent attendance in compliance with Aimbridge Hospitality standards, with schedules varying based on hotel needs.
– Follow all Aimbridge Hospitality policies, standards, and regulations to promote safe and efficient hotel operations.
– Greet and welcome all guests upon approach to the Front Desk, maintaining a friendly and welcoming demeanor.
– Ensure proper operation of the telephone switchboard, meeting all performance standards.
– Efficiently handle requests for information, mail, and messages with courtesy.
– Respond to guest inquiries regarding hotel services, facilities, and hours of operation.
– Provide information on local dining, transportation, entertainment options, etc.
– Foster effective communication and teamwork with fellow associates and other departments.
– Stay informed about rates, packages, promotions, in-house groups, closed-out dates, and restrictions.
– Gather necessary information when processing room reservations and adhere to rate quoting protocols.
– Familiarize yourself with all Aimbridge Hospitality policies, house rules, and hospitality terminology.
– Assist in executing emergency procedures as needed.
– Efficiently handle check-ins and check-outs in a courteous manner.
– Fully understand and operate all relevant aspects of the Front Desk computer system.
– Ensure the logging and delivery of packages, mail, and messages to guests and meeting rooms.
– Utilize proper two-way radio etiquette when communicating with colleagues.
– As needed, deliver items requested by guests or team members, such as luggage, newspapers, and packages.
– Maintain current knowledge of property amenities, special events, local attractions, and activities.
– Perform additional duties as assigned, including supporting colleagues in other hotel areas, maintaining a clean and organized workspace, and ensuring the overall cleanliness and safety of the hotel and grounds.

Job Posting Date: Tue, 04 Feb 2025 08:32:38 GMT

Apply now!