Front Desk Agent-Aimbridge Hospitality

Ypsilanti, MI
November 1, 2024
Full Time
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Job Description

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Job Title: Front Desk Agent

Company: Aimbridge Hospitality

Location: Ypsilanti, MI

Pay:

AI Pay Analysis: To properly analyze the hourly rate for a Front Desk Agent in Ypsilanti, MI, it’s essential to compare it with industry standards and local wage data. As of 2023, the average hourly wage for Front Desk Agents in Michigan typically ranges from $13 to $18, depending on factors such as experience, hotel brand, and specific location. Ypsilanti may present a slightly lower or comparable cost of living compared to larger cities like Detroit, which can affect wages. If the rate you’re considering falls within or above this average range, it is likely competitive. However, if it is significantly below this, it may be deemed non-competitive, making it crucial to also consider benefits, work environment, and career advancement opportunities in your overall assessment.

Job description:

Front Desk Agents are responsible for providing exceptional service by greeting and registering guests, ensuring a welcoming atmosphere, and settling accounts upon guests’ departures. Key responsibilities include managing phone inquiries, processing guest registrations, and handling reservations, alongside fulfilling hotel operator and concierge duties. The role requires dedicated and attentive service to guests before and during their stay, with a focus on maximizing room revenue and occupancy.

Qualifications:

  • A high school diploma or equivalent is required; coursework in a related field is advantageous.
  • Experience in the hospitality industry or a related sector is preferred.
  • A positive, energetic demeanor with a strong commitment to delivering outstanding customer service.
  • Demonstrated ability to manage multiple tasks simultaneously, with a keen attention to detail and problem-solving skills to effectively engage with both internal and external customers.
  • Ability to communicate information and ideas clearly and effectively.
  • Quick and accurate decision-making skills in evaluating and selecting from various courses of action.
  • Capability to perform efficiently in high-pressure, stressful situations.
  • Proficiency in resolving workplace issues by anticipating, identifying, and addressing challenges as necessary.
  • Strong listening skills to understand and clarify concerns raised by colleagues and guests.
  • Competence in managing financial data and performing basic arithmetic functions.
  • Ability to perform numerical operations such as counting, adding, subtracting, multiplying, and dividing.
  • Skills in reading, comprehending, and writing simple instructions, correspondence, and memos.
  • Proficient in using logic to define problems, gather information, establish facts, draw valid conclusions, and interpret data in unique or unfamiliar circumstances.
  • Familiarity with the Microsoft Office Suite is essential.
  • Flexibility to work a varied schedule, including evenings, nights, weekends, and holidays.
  • Understanding of hotel offerings and guest services, such as lifestyle and full-service resorts.
  • Ability to contribute to a positive work environment.

Responsibilities:

  • Engage with guests and colleagues in a warm, service-oriented manner.
  • Uphold high standards of personal appearance and grooming, adhering to uniform and name tag regulations as per brand standards.
  • Maintain consistent attendance in alignment with Aimbridge Hospitality standards, adapting to hotel scheduling needs.
  • Adhere to all Aimbridge Hospitality policies, standards, and regulations to promote safe and effective hotel operations.
  • Welcome all guests at the Front Desk according to Aimbridge Hospitality standards, maintaining a friendly and inviting demeanor.
  • Ensure proficient operation of the telephone switchboard, meeting all Aimbridge Hospitality performance expectations.
  • Efficiently address requests for information, mail, and messages with courtesy.
  • Respond to guest inquiries regarding hotel services, facilities, and operational hours.
  • Provide information about local restaurants, transportation, entertainment, and attractions.
  • Foster effective communication and teamwork among associates and across departments.
  • Stay informed about rates, packages, special promotions, and in-house groups, while tracking closed-out and restricted dates.
  • Gather necessary details for room reservations while adhering to established rate quoting procedures.
  • Be knowledgeable about Aimbridge Hospitality’s policies and house rules, including hospitality terminology.
  • Assist with emergency procedures as required.
  • Manage check-ins and check-outs with friendliness, efficiency, and courtesy.
  • Thoroughly understand and operate all relevant aspects of the Front Desk computer systems.
  • Ensure timely logging and delivery of packages, mail, and messages to guests and meeting rooms.
  • Utilize proper two-way radio etiquette when communicating with colleagues.
  • Deliver requested guest items such as luggage, newspapers, messages, packages, and amenities as needed.
  • Maintain current knowledge of property amenities, special events, local attractions, and activities available near the hotel.
  • Perform additional duties as assigned, which may involve assisting colleagues in other hotel areas and ensuring cleanliness and safety throughout the premises.

Job Posting Date: Fri, 01 Nov 2024 00:19:58 GMT

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