Front Desk Agent-Aimbridge Hospitality

Job Description

Job Title: Front Desk Agent

Company: Aimbridge Hospitality

Location: Grand Rapids, MI

Pay:

AI Pay Analysis: To effectively analyze the hourly rate for a Front Desk Agent in Grand Rapids, MI, we first need to consider the typical pay range for this role in the region. As of recent data, Front Desk Agents often earn between $12 to $20 per hour, depending on factors such as experience, hotel type, and additional responsibilities. If the offered rate falls within or above this range, it can be considered competitive, aligning well with the industry standards. However, if it is below this range, it may be seen as less desirable, potentially affecting talent attraction and retention. Overall, assessing the specifics of the offered rate against local market conditions and the job’s requirements will provide a clearer picture of its competitiveness.

Job description:

Front Desk Agents play a crucial role in creating a welcoming atmosphere for guests by greeting and registering them while delivering exceptional service throughout their stay. This position requires a strong focus on guest satisfaction, which includes settling guest accounts upon departure. Key responsibilities encompass registering guests, managing reservations, and performing hotel operator and concierge duties. Front Desk Agents are expected to provide attentive, courteous, and efficient service to enhance the guest experience, all while optimizing room revenue and occupancy.

Qualifications:

• High school diploma or equivalent required; coursework in a related field is advantageous.
• Previous experience in the hospitality industry or a related field is preferred.
• A positive and energetic demeanor, coupled with a strong commitment to delivering outstanding customer service.
• Ability to multitask, demonstrate attention to detail, and adeptly solve problems to effectively manage interactions with both internal and external customers.
• Strong communication skills to convey information clearly and effectively.
• Quick and accurate decision-making skills when evaluating alternative courses of action.
• Capability to perform well in high-pressure and stressful situations.
• Proficient in addressing workplace challenges by anticipating, preventing, identifying, and resolving issues as they arise.
• Active listening skills to understand and clarify concerns raised by guests and colleagues.
• Familiarity with financial information, data handling, and basic arithmetic functions.
• Competency in performing basic numerical operations such as counting, adding, subtracting, multiplying, and dividing.
• Ability to read, comprehend, and write simple instructions or correspondence.
• Logical reasoning skills to define problems, gather information, draw valid conclusions, and manage unfamiliar situations.
• Operational knowledge of the Microsoft Office Suite.
• Flexibility and willingness to work a varied schedule, including evenings, nights, weekends, and holidays.
• A solid understanding of hotel products and guest services, including knowledge of lifestyle and full-service resorts.
• A collaborative approach to contribute to an enjoyable work environment.

Responsibilities:

• Engage with guests and colleagues in a friendly, service-oriented manner at all times.
• Uphold personal appearance and grooming standards by wearing the designated uniform and name tag according to brand specifications.
• Maintain consistent attendance in accordance with Aimbridge Hospitality standards, adapting to the hotel’s scheduling needs.
• Adhere to all Aimbridge Hospitality policies and procedures to support safe and efficient hotel operations.
• Greet and welcome each guest approaching the Front Desk with warmth and professionalism, aligning with Aimbridge Hospitality standards.
• Manage the telephone switchboard and ensure compliance with Aimbridge Hospitality performance standards.
• Address requests for information, mail, and messages with efficiency and courtesy.
• Respond to guest inquiries regarding hotel services, facilities, and operational hours.
• Provide information about local dining, transportation, and entertainment options.
• Foster good communication and teamwork with fellow associates and other hotel departments.
• Stay informed about all rates, packages, and special promotions, as well as in-house groups and booking restrictions.
• Collect all necessary information when processing room reservations and follow the established rate quoting procedures.
• Familiarize oneself with Aimbridge Hospitality policies and house rules, along with hospitality terminology.
• Be knowledgeable about and assist in emergency procedures as required.
• Process guest check-ins and check-outs in a friendly, efficient, and courteous manner.
• Demonstrate proficiency in operating all aspects of the Front Desk computer system.
• Ensure the logging and delivery of packages, mail, and messages to guests and meeting rooms as needed.
• Use proper two-way radio etiquette at all times when communicating with fellow associates.
• Deliver guest requests including luggage, newspapers, messages, packages, and amenities in a timely manner.
• Maintain an up-to-date knowledge of all hotel amenities and local attractions.
• Perform additional duties as assigned, which may include assisting coworkers in various hotel areas, maintaining a clean and organized workspace, and ensuring overall cleanliness and safety throughout the hotel property.
• Access back-of-house areas and sensitive information responsibly.
• Demonstrate a proven ability to handle cash, prepare deposits, and secure and balance bank transactions.
• Maintain high levels of trust and responsibility while interacting with guests and colleagues.
• Safely operate vehicles on behalf of the company for business purposes.
• Represent the company positively, exercising sound judgement and integrity.

Job Posting Date: Thu, 07 Nov 2024 06:13:54 GMT

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