Front Desk Agent-America’s Best Value Inn

Job Description

Job Title: Front Desk Agent

Company: America’s Best Value Inn

Location: Austinburg, OH

Pay: $11 – 15 per hour

AI Pay Analysis: The hourly rate of $11 – $15 for a Front Desk Agent in Austinburg, OH, appears to be below the national average for similar roles, which typically ranges from $12 to $20 per hour depending on experience and specific job requirements. While it may align more closely with entry-level positions or those in smaller, less affluent markets, it may not be competitive for experienced candidates or in regions where the cost of living is rising. Considering Ohio’s overall low cost of living, this rate may be somewhat acceptable locally, but it could struggle to attract skilled applicants, especially in a competitive job market or when compared to larger urban areas.

Job description:
Benefits:
– Employee discounts
– Flexible schedule
– Training and development opportunities

Benefits/Perks:
– Flexible scheduling options
– Opportunities for career advancement
– Competitive compensation packages

Job Summary:
We are looking for a positive and friendly Front Desk Agent who is dedicated to delivering exceptional service to our hotel guests. The Front Desk Agent will facilitate the check-in and check-out processes, issue room keys, and process payments efficiently. Additional responsibilities include coordinating with housekeeping staff to ensure room availability, addressing guest inquiries, and completing necessary paperwork in a timely and accurate manner. The ideal candidate will possess strong communication skills and the ability to maintain a positive demeanor in challenging situations. Your primary objective will be to create an outstanding customer service experience for our guests.

Responsibilities:
– Gain and maintain a thorough understanding of hotel operations and activities
– Handle reservations and respond to inquiries via phone, email, and in-person
– Establish rapport with guests and identify their needs through friendly conversation and open-ended questions
– Articulate the features and amenities of guest rooms effectively
– Ensure compliance with health and quality standards

Qualifications:
– Outgoing and personable demeanor
– Familiarity with hospitality industry standards
– Proficient in English; knowledge of additional languages is a plus
– Computer literate
– Strong problem-solving skills with a customer-focused approach
– Ability to lift up to 30 pounds

Job Posting Date: Fri, 07 Feb 2025 08:41:41 GMT

Apply now!