Front Desk Agent-Courtyard

Portage, MI
November 9, 2024
Full Time
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Average Pay*:
*average hourly rate for this position in your area
Deadline date:
$15 - $15

Job Description

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Job Title: Front Desk Agent

Company: Courtyard

Location: Portage, MI

Pay: $14.5 per hour

AI Pay Analysis: As of 2023, an hourly rate of $14.50 for a Front Desk Agent in Portage, MI, is generally considered below the competitive range for this role. Nationally, Front Desk Agents typically earn between $15 to $20 per hour, depending on experience and the specific industry segment (such as hospitality or healthcare). In Michigan, and particularly in higher-cost areas, rates may be closer to the higher end to attract and retain quality staff. Considering local living costs and wage trends, this rate may not be sufficient for many candidates, potentially leading to challenges in recruitment and retention for employers.

Job description:

Full-time position with a competitive hourly rate of $14.50. Weekend availability is required, with shifts fluctuating between 7 AM to 3 PM and 3 PM to 11 PM.

The Front Desk Agent will play a crucial role in providing exceptional guest service by greeting and registering guests upon arrival, ensuring a seamless experience throughout their stay, and efficiently settling guest accounts at the conclusion of their visit. Key responsibilities include registering guests, managing reservations, and fulfilling hotel operator and concierge duties. The successful candidate will provide attentive, courteous, and efficient service to all guests, with a focus on maximizing room revenue and occupancy.

Qualifications:

  • High School diploma or equivalent required; coursework in a related field is advantageous.
  • Preferred experience in the hospitality sector or a related environment.
  • A positive and enthusiastic demeanor, with a commitment to delivering exemplary customer service.
  • Ability to manage multiple tasks while maintaining attention to detail and solving problems effectively.
  • Excellent communication skills to convey information clearly and effectively.
  • Capacity to evaluate and make decisions among alternative actions promptly and accurately.
  • Ability to work well under pressure in high-stress situations.
  • Competence in identifying, preventing, and resolving workplace challenges.
  • Strong listening skills to understand and address issues raised by coworkers and guests.
  • Proficient in handling financial information, basic arithmetic operations, and data interpretation.
  • Capability to read, comprehend, and compose simple instructions, correspondence, and memos.
  • Logical reasoning skills to define problems, gather information, establish facts, and propose solutions.
  • Familiarity with the Microsoft Office Suite.
  • Willingness to work a varied schedule, which may include evenings, nights, weekends, and holidays.
  • Understanding of hotel products and guest services (e.g., lifestyle, full-service resort).
  • A proactive attitude toward contributing to a positive work environment.

Responsibilities:

  • Interact with guests and colleagues in a friendly and service-oriented manner.
  • Maintain high standards of personal appearance and grooming, including proper uniform and name tag as per brand standards.
  • Adhere to regular attendance requirements in alignment with Aimbridge Hospitality standards, accommodating the hotel’s needs.
  • Comply consistently with Aimbridge Hospitality policies, standards, and regulations to ensure safe and efficient hotel operations.
  • Welcome guests at the Front Desk, maintaining a warm demeanor and following Aimbridge Hospitality standards.
  • Operate the telephone switchboard effectively, meeting performance expectations.
  • Handle guest inquiries regarding information, mail, and messages in a courteous and efficient manner.
  • Provide information about hotel services, facilities, and hours of operation to guests.
  • Facilitate inquiries about local restaurants, transportation, entertainment, and attractions.
  • Foster effective communication and teamwork with colleagues across various departments.
  • Stay informed about rates, packages, promotions, and in-house groups, as well as closed-out dates.
  • Collect necessary information for room reservations and follow proper procedures for quoting rates.
  • Understand and apply Aimbridge Hospitality policies and hospitality terminology.
  • Assist with emergency procedures as needed.
  • Manage check-ins and check-outs smoothly and courteously.
  • Operate Front Desk computer systems proficiently.
  • Ensure safe logging and delivery of packages and messages to guests and meeting rooms.
  • Maintain proper radio etiquette when communicating with colleagues.
  • Deliver guest items such as luggage, newspapers, messages, and amenities as requested.
  • Keep updated knowledge of property amenities and special events in the local area.
  • Perform additional duties as assigned, which may include assisting coworkers in different hotel areas, ensuring cleanliness, and maintaining safety standards throughout the property.
  • Access relevant back-of-house areas and sensitive information responsibly.
  • Demonstrate proficiency in cash handling and banking procedures.
  • Uphold a high level of trust and responsibility through interactions with guests and colleagues.
  • Represent the company with a strong commitment to integrity, sound judgment, and professional character.

Job Posting Date: Sat, 09 Nov 2024 03:36:49 GMT

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