Front Desk Agent-Fairfield Holland

Holland, MI
November 10, 2024
Full Time
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Job Description

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Job Title: Front Desk Agent

Company: Fairfield Holland

Location: Holland, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a Front Desk Agent in Holland, MI, it’s important to compare it with industry standards and local market rates. As of October 2023, the typical hourly wage for a Front Desk Agent in the U.S. ranges from $12 to $20, depending on factors such as experience, employer, and region. In Michigan, the average tends to hover around $15 an hour, with some variations based on the specific area and type of establishment. If the rate offered in Holland falls within or above this range, it can be deemed competitive; however, if it is significantly lower, it may not align well with industry standards, potentially affecting recruitment and retention. Evaluating benefits and work conditions also contributes to overall competitiveness beyond just the hourly wage.

Job description:

Front Desk Agents play a vital role in creating a welcoming atmosphere for our guests by greeting and registering them, providing exceptional guest service throughout their stay, and efficiently settling accounts upon departure. Key responsibilities include registering guests, managing reservations, and performing hotel operator and concierge duties. It is essential to deliver attentive, courteous, and efficient service to all guests before their arrival and during their stay while maximizing room revenue and occupancy.

Qualifications:

  • A high school diploma or its equivalent is required; coursework in a related field is preferred.
  • Experience in a hotel or a similar environment is advantageous.
  • A positive, cheerful demeanor with a commitment to delivering outstanding customer service to guests is essential.
  • Ability to multitask, maintain attention to detail, and resolve issues effectively with both internal and external customers.
  • Strong communication skills to clearly convey information and ideas.
  • Quick and accurate decision-making skills for evaluating and selecting among alternative courses of action.
  • Capacity to perform well in high-pressure situations.
  • Proficiency in anticipating, identifying, and addressing workplace problems as necessary.
  • Effective listening skills to understand and clarify issues raised by coworkers and guests.
  • Competence in working with and interpreting financial information, as well as basic arithmetic skills.
  • Ability to perform basic numerical operations such as counting, adding, subtracting, multiplying, and dividing.
  • Proficient in reading, comprehending, and writing simple instructions or correspondences.
  • Strong logic skills for problem definition, data collection, fact establishment, and conclusion drawing in unique or unfamiliar situations.
  • Operational knowledge of the Microsoft Office suite.
  • Flexibility to work a varied schedule, including evenings, nights, weekends, and holidays.
  • Understanding of hotel products and guest services, such as lifestyle and full-service resorts.
  • Ability to contribute to a positive and enjoyable work environment.

Responsibilities:

  • Approach every interaction with guests and colleagues in a friendly, service-oriented manner.
  • Maintain exemplary personal appearance and grooming standards, including compliance with uniform and name tag requirements.
  • Adhere to regular attendance expectations in line with Aimbridge Hospitality’s policies and scheduling needs.
  • Comply at all times with Aimbridge Hospitality policies, standards, and regulations to promote safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk warmly and consistently, adhering to Aimbridge hospitality standards.
  • Operate the telephone switchboard effectively, ensuring compliance with performance standards.
  • Handle requests for information, mail, and messages efficiently and courteously.
  • Respond to guest inquiries regarding hotel services, facilities, and hours of operation.
  • Provide information about local dining, transportation, and entertainment options.
  • Foster strong communication and teamwork with fellow associates and other hotel departments.
  • Stay informed about rates, packages, special promotions, in-house groups, and restricted dates.
  • Collect necessary information when processing room reservations and adhere to defined rate quoting procedures.
  • Familiarize oneself with Aimbridge Hospitality policies, house rules, and industry terminology.
  • Assist with emergency procedures as required.
  • Conduct check-ins and check-outs in a friendly and efficient manner.
  • Fully understand and operate all relevant aspects of the Front Desk computer system.
  • Ensure timely logging and delivery of packages, mail, and messages to guests and meeting rooms.
  • Utilize proper radio etiquette when communicating with other associates.
  • Deliver guest items such as luggage, newspapers, messages, packages, and amenities as requested.
  • Maintain an up-to-date knowledge of property amenities, local attractions, and special events.
  • Perform additional duties as assigned, including assisting colleagues in various areas of the hotel and ensuring cleanliness and safety across the property.
  • Access back-of-house areas and sensitive information, demonstrating an ability to handle cash and balance transactions securely.
  • Interact with guests and colleagues, occasionally without supervision.
  • Control access to sensitive areas within the hotel, including master keys, storage, and secure files.
  • Drive safely on behalf of the company for business purposes.
  • Exhibit a high level of trust and responsibility, representing the company with integrity and sound judgment.

Job Posting Date: Sun, 10 Nov 2024 05:13:25 GMT

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