Front Desk Agent-Fairfield Holland

Holland, MI
November 14, 2024
Part Time
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Job Description

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Job Title: Front Desk Agent

Company: Fairfield Holland

Location: Holland, MI

Pay:

AI Pay Analysis: To analyze the competitive hourly rate for a Front Desk Agent in Holland, MI, it’s important to consider the average pay for this role in the Midwest region and nationally. As of 2023, the hourly wage for Front Desk Agents typically ranges from $12 to $16 per hour, depending on factors like experience, hotel brand, and specific job responsibilities. If the offered rate is within or above this range, it can be considered competitive; however, rates below $12 may not align with industry standards. Additionally, local cost of living and job demand in Holland should be factored in, as these can impact wage expectations. If the hourly rate offered in Holland falls between these benchmarks, it would generally be deemed competitive.

Job description:

Front Desk Agents play a vital role in providing exceptional guest experiences by greeting, registering, and assisting guests throughout their stay, ultimately ensuring a seamless check-out process. The primary responsibilities of this position include registering guests, managing reservations, and performing hotel operator and concierge duties. Agents are expected to deliver attentive, courteous, and efficient service that enhances guest satisfaction while promoting room revenue and occupancy levels.

Qualifications:

  • A high school diploma or equivalent is required; coursework in a related field is advantageous.
  • Previous experience in the hospitality industry or a related field is preferred.
  • A positive and enthusiastic demeanor, coupled with a commitment to providing outstanding customer service to guests.
  • Ability to manage multiple tasks effectively, with keen attention to detail and strong problem-solving skills to address the needs of both internal and external customers.
  • Proficient communication skills, with the ability to convey information clearly and succinctly.
  • Ability to evaluate and select among various courses of action quickly and accurately.
  • Capacity to maintain composure and perform well during high-pressure situations.
  • Proven effectiveness in identifying, preventing, and resolving workplace issues.
  • Strong listening skills to understand and clarify concerns raised by guests and team members.
  • Competence in working with financial information, including basic mathematical functions such as addition, subtraction, multiplication, and division.
  • Capability to read, comprehend, and write clear instructions and correspondence.
  • Proficiency in logic-based problem-solving, including information collection, fact establishment, and conclusion drawing.
  • Functional knowledge of the Microsoft Office suite.
  • Flexibility to work a varied schedule, which may include evenings, nights, weekends, and holidays.
  • Understanding of hotel products and guest services, including various types of accommodations such as lifestyle and full-service resorts.
  • Ability to contribute positively to creating an enjoyable work environment.

Responsibilities:

  • Interact with guests and associates in a friendly, service-oriented manner at all times.
  • Uphold high standards of personal appearance and grooming, including adherence to uniform and name tag protocols.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards, adapting to the dynamic scheduling needs of the hotel.
  • Adhere to Aimbridge Hospitality policies, standards, and regulations to foster safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk, maintaining a warm and inviting demeanor.
  • Ensure the proper operation of the telephone switchboard, meeting Aimbridge Hospitality’s performance standards.
  • Manage requests for information, mail, and messages with efficiency and courtesy.
  • Respond to guest inquiries regarding hotel services, facilities, and operational hours.
  • Provide information about local restaurants, transportation options, entertainment, and nearby attractions.
  • Foster effective communication and teamwork with fellow associates and other hotel departments.
  • Stay informed about rates, packages, special promotions, in-house groups, and restricted dates.
  • Accurately obtain necessary information when processing room reservations and adhere to rate quote protocols.
  • Familiarize oneself with Aimbridge Hospitality policies, house rules, and hospitality terminology.
  • Assist in implementing emergency procedures when necessary.
  • Conduct check-ins and check-outs in a friendly, efficient, and courteous manner.
  • Operate all relevant aspects of the Front Desk computer system proficiently.
  • Ensure proper logging and delivery of packages, mail, and messages to guests and meeting rooms.
  • Utilize appropriate radio etiquette when communicating with colleagues.
  • As needed, deliver guest items such as luggage, newspapers, messages, or amenities upon request.
  • Maintain up-to-date knowledge of all property amenities and local attractions.
  • Perform additional duties as assigned, which may include supporting colleagues in other hotel areas and ensuring cleanliness and safety throughout the property.
  • Manage access to restricted areas of the hotel and handle sensitive information responsibly.
  • Exhibit proficiency in cash handling, including preparing and depositing cash drops while securing and balancing bank deposits.
  • Interact with guests and colleagues, occasionally without direct supervision.
  • Control access to sensitive areas, including Master Keys and secure file cabinets.
  • Safely operate company vehicles for business purposes when required.
  • Uphold a high level of trust and responsibility, representing the company with integrity and sound judgment.

Job Posting Date: Thu, 14 Nov 2024 00:06:16 GMT

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