Front Desk Agent Full-Time 2p-10p-Aimbridge Hospitality

Sterling Heights, MI
November 14, 2024
Full Time
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Job Description

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Job Title: Front Desk Agent Full-Time 2p-10p

Company: Aimbridge Hospitality

Location: Sterling Heights, MI

Pay:

AI Pay Analysis: To determine if the hourly rate for the “Front Desk Agent Full-Time 2p-10p” role in Sterling Heights, MI, is competitive, it would require comparison with local and national averages for similar positions. Typically, front desk agents in Michigan earn between $12 to $18 per hour, with variation based on experience, the hotel’s star rating, and specific responsibilities. The rate should be analyzed against these benchmarks, considering factors such as the role’s demands (customer service, multitasking, potential evening shift differentials) and the cost of living in Sterling Heights. If the offered rate falls within or above the average range, it can be considered competitive; otherwise, it may not align with industry standards.

Job description:

Front Desk Agents play a vital role in delivering exceptional guest experiences by greeting and registering guests, providing outstanding service throughout their stay, and efficiently settling accounts upon departure. Key responsibilities include registering guests, managing and modifying reservations, and performing hotel operator and concierge duties. This position demands attentive, courteous, and efficient service to all guests before arrival and during their stay, while striving to maximize room revenue and occupancy.

Qualifications:

  • A high school diploma or equivalent is required; college coursework in a related field is advantageous.
  • Previous experience in a hotel or related industry is preferred.
  • A positive and upbeat personality with a strong commitment to delivering outstanding customer service.
  • Ability to multi-task, attention to detail, and effective problem-solving skills to manage interactions with both internal and external customers.
  • Excellent communication skills to convey information and ideas clearly.
  • Capacity to quickly and accurately evaluate and select among alternative courses of action.
  • Ability to work effectively under stressful, high-pressure situations.
  • Competence in anticipating, preventing, identifying, and resolving workplace problems.
  • Strong listening skills to understand and clarify issues raised by coworkers and guests.
  • Proficiency in handling financial information and data, along with basic arithmetic skills.
  • Ability to perform basic numerical operations, including counting, adding, subtracting, multiplying, and dividing.
  • Capability to read, comprehend, and write simple instructions, correspondence, and memos.
  • Logical thinking skills to define problems, gather information, draw valid conclusions, and interpret data.
  • Operational knowledge of the Microsoft Office Suite.
  • Willingness to work a varied schedule, including evenings, nights, weekends, and holidays.
  • Familiarity with hotel products and guest services (e.g., lifestyle, full-service resort).
  • Ability to contribute to a positive work environment.

Responsibilities:

  • Engage with guests and associates in a friendly, service-oriented manner.
  • Uphold high standards of personal appearance and grooming, including wearing the designated uniform and name tag as per brand standards.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards, adjusting to the hotel’s needs as required.
  • Adhere to Aimbridge Hospitality policies, standards, and regulations to promote safe and efficient hotel operations.
  • Greet and welcome guests at the Front Desk, consistently exhibiting a warm demeanor.
  • Ensure the proper operation of the telephone switchboard, meeting all Aimbridge Hospitality performance standards.
  • Efficiently process requests for information, mail, and messages with courtesy.
  • Address guest inquiries regarding hotel services, facilities, and hours of operation, as well as local restaurants, transportation, and entertainment options.
  • Foster effective communication and teamwork with fellow associates and departments within the hotel.
  • Stay informed about current rates, packages, special promotions, in-house groups, and closed dates.
  • Collect necessary information for reservations while following rate quoting procedures.
  • Be knowledgeable about Aimbridge Hospitality policies, house rules, and hospitality terminology.
  • Assist in emergency procedures as required.
  • Handle check-ins and check-outs with friendliness and efficiency.
  • Fully understand and operate all features of the Front Desk computer system.
  • Manage the logging and delivery of packages, mail, and messages to guests and meeting rooms as needed.
  • Utilize proper two-way radio etiquette when communicating with other associates.
  • Deliver guest items such as luggage, newspapers, messages, packages, amenities, or other requests as necessary.
  • Maintain up-to-date knowledge of all property amenities, special events, local attractions, and activities available around the hotel.
  • Carry out additional duties as assigned, which may include assisting coworkers in other areas, keeping a clean and organized work environment, and ensuring overall cleanliness and safety throughout the hotel and its grounds.
  • Have access to back-of-house areas and sensitive information.
  • Demonstrate proficiency in cash handling and prepare, deposit, and balance cash drops securely.
  • Interact with guests and colleagues with occasional unsupervised contact.
  • Manage access to sensitive areas within the hotel, including Master Keys, storage rooms, and secure file cabinets.
  • Drive safely for business-related purposes.
  • Maintain a high level of trust and responsibility.
  • Represent the company with integrity and sound judgment.

Job Posting Date: Thu, 14 Nov 2024 05:54:50 GMT

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