Front Desk Agent Full-Time 2p-10p-Towneplace Sterling Heights

Job Description

Job Title: Front Desk Agent Full-Time 2p-10p

Company: Towneplace Sterling Heights

Location: Sterling Heights, MI

Pay:

AI Pay Analysis: To provide a meaningful analysis of the hourly rate for the role of “Front Desk Agent Full-Time 2p-10p” in Sterling Heights, MI, it would typically be compared against industry standards and local pay scales for similar positions in the hospitality sector. Generally, as of my last update, the hourly wage for front desk agents in Michigan ranges from $12 to $18, depending on experience, with higher pay often associated with larger hotels or additional responsibilities. If the offered rate falls within or above this range, it could be considered competitive. Additionally, factors such as benefits, job security, and opportunities for advancement also influence overall competitiveness. For a precise analysis, the specific hourly rate should be referenced against these benchmarks.

Job description:

Front Desk Agents play a crucial role in creating an exceptional experience for our guests by greeting and registering them, providing outstanding service throughout their stay, and settling their accounts upon departure. The primary responsibilities encompass registering guests, making and modifying reservations, and performing hotel operator and concierge duties. The expectation is to deliver attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, maximizing both room revenue and occupancy.

Qualifications:

• A high school diploma or equivalent is required; coursework in a related field is beneficial.
• Prior experience in a hotel or related field is preferred.
• A positive, upbeat personality with a commitment to delivering exceptional customer service.
• Strong multitasking abilities with attention to detail and effective problem-solving skills to manage both internal and external customer relations.
• Excellent communication skills to convey information and ideas clearly.
• Ability to quickly and accurately evaluate and select among alternative courses of action.
• Capability to perform well in high-pressure, stressful situations.
• Proficiency in identifying, anticipating, and resolving workplace issues.
• Strong listening skills to understand and clarify concerns raised by colleagues and guests.
• Familiarity with financial information and basic arithmetic functions.
• Competence in performing numerical operations such as counting, adding, subtracting, multiplying, and dividing.
• Proficient in reading, comprehending, and writing simple instructions, correspondence, and memos.
• Ability to use logic to define problems, gather information, establish facts, draw valid conclusions, interpret information, and navigate abstract variables in unfamiliar situations.
• Operational knowledge of the Microsoft Office Suite.
• Flexibility to work a varied schedule, including evenings, nights, weekends, and holidays.
• Understanding of hotel products and guest services, including lifestyle and full-service resort offerings.
• Ability to contribute to a positive and enjoyable work environment.

Responsibilities:

• Approach all interactions with guests and associates in a friendly, service-oriented manner.
• Uphold high standards of personal appearance and grooming, including proper uniform and name tag as per brand standards.
• Maintain regular attendance as required by the fluctuating scheduling needs of the hotel in compliance with Aimbridge Hospitality standards.
• Adhere to all Aimbridge Hospitality policies, standards, and regulations to promote safe and efficient hotel operations.
• Greet and welcome all guests at the Front Desk in accordance with Aimbridge Hospitality standards, maintaining a warm and friendly demeanor at all times.
• Ensure the proper operation of the telephone switchboard and meet all Aimbridge Hospitality performance standards.
• Efficiently handle requests for information, mail, and messages in a courteous manner.
• Respond to guest inquiries regarding hotel services, facilities, and hours of operation.
• Assist guests with inquiries about local restaurants, transportation, and entertainment.
• Foster strong communication and teamwork with fellow associates and other hotel departments.
• Stay informed about all rates, packages, special promotions, in-house groups, and restricted dates.
• Gather all necessary information when taking room reservations and adhere to rate quoting procedures.
• Familiarize yourself with Aimbridge Hospitality policies, house rules, and hospitality terminology.
• Understand and assist in emergency procedures as required.
• Perform check-ins and check-outs in an efficient and courteous manner.
• Fully comprehend and operate all relevant elements of the Front Desk computer system.
• Ensure proper logging and delivery of packages, mail, and messages to guests and meeting rooms.
• Use appropriate two-way radio etiquette when communicating with other associates.
• Deliver guest items such as luggage, newspapers, messages, and amenities as requested.
• Maintain up-to-date knowledge of property amenities, special events, local attractions, and activities available near the hotel.
• Undertake other assigned duties, including assisting coworkers in various areas of the hotel and ensuring cleanliness and safety throughout the hotel and grounds.
• Access back-of-house areas and handle sensitive information responsibly.
• Demonstrate a proven ability to manage cash effectively, preparing and depositing cash drops while balancing the bank.
• Interact courteously with guests and colleagues, occasionally in unsupervised settings.
• Control access to sensitive areas within the hotel, including Master Keys, guest rooms, storage, and secured documents.
• Drive safely on behalf of the company as needed for business purposes.
• Maintain a high level of trust and responsibility in all actions.
• Exhibit sound judgment and represent the company with integrity and professionalism.

Job Posting Date: Thu, 14 Nov 2024 04:56:48 GMT

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