Front Desk Agent-Great Wolf Lodge

Traverse City, MI
November 3, 2024
Full Time
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Average Pay*:
*average hourly rate for this position in your area
Deadline date:
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Job Description

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Job Title: Front Desk Agent

Company: Great Wolf Lodge

Location: Traverse City, MI

Pay: $17 per hour

AI Pay Analysis: The hourly rate of $17 for a Front Desk Agent in Traverse City, MI, is generally aligned with industry standards, though competitiveness can vary based on factors like experience, the specific employer, and local cost of living. According to data from sources like the U.S. Bureau of Labor Statistics and regional job market insights, wages for similar roles typically range from $14 to $20 per hour, with some higher-paying positions offering more depending on the establishment and additional responsibilities. While $17/hour falls within this range and is fairly reasonable for entry-level or less experienced candidates, those with more experience or working at higher-end hotels may expect higher compensation. Overall, this rate appears to be competitive for the area.

Job description:

Pay: $17 per hour

At Great Wolf, our Front Desk Agent plays a pivotal role in ensuring an efficient, informative, and professional check-in and check-out process, allowing our guests to fully immerse themselves in the exceptional amenities the lodge offers. Frequently serving as the first point of contact, the Front Desk Agent significantly contributes to creating a positive first impression of our resort.

We are actively hiring for full-time, part-time, and flexible scheduling positions.

Join our Pack:

  • Career Growth: An excellent opportunity to start or advance your career with cross-training, a scholarship fund, and talent development programs at all levels.
  • Exclusive Perks: Enjoy unique perks for you, your family, and friends, including discounted vacations and employee referral incentives.
  • Educational Opportunities: Access Great Wolf University for on-the-job, functional, and leadership training.
  • Well-Being Focus: We prioritize your well-being through flexible scheduling, access to a holistic wellness program, and support via our Employee Assistance Program and Employee Relief Fund.
  • Diversity and Inclusion: Be part of a team that celebrates diversity and inclusion through initiatives designed to make everyone feel welcome and valued.

Benefits:

  • Medical, Dental, and Vision insurance
  • Health savings account
  • Telehealth resources
  • Life insurance
  • 401K with employer match
  • Paid vacation time off
  • Paid parental leave

Essential Duties & Responsibilities:

  • Welcome guests with courteous greetings, respond to inquiries, and address requests.
  • Register guests by confirming room requirements, verifying pre-registrations, assigning rooms, and issuing guest room keys.
  • Establish credit by verifying credit cards or obtaining cash deposits.
  • Direct guests to their rooms, providing clear directions on the resort map.
  • Convey information to guests by receiving and transmitting messages, mail, packages, and other communications.
  • Provide concierge services by answering inquiries regarding resort amenities and other services, including entertainment, shopping, business, and travel.
  • Maintain accurate records by entering room and guest account information.
  • Collect revenue by processing services and charges, computing bills, and obtaining payments.
  • Make reservations for the resort and other services by checking availability and confirming requirements.
  • Ensure guest security by managing the lost and found process.
  • Confirm guest identity for registration.
  • Maintain a safe working environment by complying with safety protocols and reporting hazards.

Basic Qualifications & Skills:

  • High School Diploma or equivalent education/experience.
  • Flexibility regarding scheduling, based on business demands.
  • Proven experience in delivering exceptional customer service.
  • Successful completion of a criminal background check and drug screening.

Desired Qualifications & Skills:

  • Ability to multitask and prioritize assignments with minimal direction.
  • Strong teamwork skills.
  • High levels of enthusiasm and energy.
  • Excellent communication abilities.

Physical Requirements:

  • Ability to lift up to 30 lbs.
  • Capacity to sit and/or stand for extended periods.

Application Instructions:
To apply, please click on “Apply Now” or chat with a recruiter using the feature located at the bottom of the Great Wolf website. Following a brief application process, all qualified applicants will be promptly invited to schedule an interview or attend an upcoming hiring event.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or discriminate against employees or applicants for inquiring about, discussing, or disclosing their own pay or the pay of another employee or applicant. However, employees with access to the compensation information of other employees or applicants as part of their essential job functions are prohibited from disclosing that information unless permitted by law or in response to formal complaints or investigations. 41 CFR 60-1.35(c)

Job Posting Date: Sun, 03 Nov 2024 06:48:34 GMT

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