Front Desk Agent-Great Wolf Lodge

Traverse City, MI
February 1, 2025
Full Time
Apply Now
Average Pay*: 12 to 15
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

Rate this Job

Job Title: Front Desk Agent

Company: Great Wolf Lodge

Location: Traverse City, MI

Pay: $17 per hour

AI Pay Analysis: As of October 2023, an hourly rate of $17 for a Front Desk Agent in Traverse City, MI, appears to be slightly below the average for similar positions in the region. Typically, Front Desk Agents can expect wages ranging from $18 to $22 per hour depending on experience, specific employer, and seasonal fluctuations in a tourism-heavy area like Traverse City. While $17 may attract candidates, especially entry-level ones, it may be less competitive compared to the higher end of the market, particularly given the increasing cost of living and the demand for hospitality workers in popular travel destinations. Therefore, while it represents an entry-level wage, it may not fully align with the expected industry standards for this role.

Job description:

Pay: $17 per hour

At Great Wolf, our Front Desk Agent plays a vital role in ensuring a seamless, informative, and professional check-in and check-out experience, allowing guests to fully enjoy all the amenities our lodge has to offer. Serving as the initial point of contact, the Front Desk Agent contributes significantly to creating a positive first impression of our resort.

We are actively hiring for full-time, part-time, and flexible schedules.

Join our Pack:

  • Career Development: Embark on a rewarding career path with opportunities for cross-training, access to our scholarship fund, and talent development programs at all levels.

  • Exclusive Perks: Benefit from special perks for you and your loved ones, including discounted vacations and employee referral incentives.

  • Learn While You Earn: Engage in on-the-job training, functional skills development, and leadership training through Great Wolf University.

  • Wellness Support: Enjoy flexible scheduling, access to a comprehensive wellness program, and support through our Employee Assistance Program and Employee Relief Fund.

  • Diversity and Inclusion: Join a team that celebrates diversity and inclusion through initiatives that recognize and welcome the unique contributions of all individuals.

Benefits:

  • Medical, Dental, and Vision insurance
  • Health savings account
  • Telehealth resources
  • Life insurance
  • 401K with employer match
  • Paid vacation time off
  • Paid parental leave

Essential Duties & Responsibilities:

  • Greet and welcome guests, answering inquiries and fulfilling requests.
  • Register guests by confirming room requirements, verifying pre-registrations, assigning rooms, collecting information and signatures, and issuing room keys.
  • Establish guest credit by verifying credit card information or accepting cash payments.
  • Guide guests to their rooms by referencing resort maps.
  • Convey important messages, mail, and packages to guests.
  • Provide concierge services by addressing inquiries related to resort services, entertainment, shopping, and travel.
  • Maintain accurate records by entering guest account and room data.
  • Collect revenue by accurately processing services, charges, and guest payments.
  • Handle reservations for the resort and other services by checking availability and confirming requests.
  • Secure guests’ valuables by processing lost and found items according to housekeeping protocols.
  • Confirm guest identity during the registration process.
  • Ensure a safe working environment by adhering to safety protocols and reporting concerns.

Basic Qualifications & Skills:

  • High School Diploma or equivalent education/experience.
  • Flexible availability based on the needs of the business.
  • Proven experience in delivering exceptional customer service.
  • Successful completion of a criminal background check and drug screening.

Desired Qualifications & Skills:

  • Ability to manage multiple tasks and prioritize effectively with minimal supervision.
  • Strong teamwork capabilities.
  • Enthusiastic and energetic demeanor.
  • Excellent communication skills.

Physical Requirements:

  • Ability to lift up to 30 lbs.
  • Capacity to sit and/or stand for extended periods.

Application Instructions:

To apply, click on "Apply Now" or chat with a recruiter via the Great Wolf website. Following a brief application process, qualified candidates will be promptly invited to schedule an interview or attend an upcoming hiring event.

We are proud to be an Equal Opportunity Employer, welcoming protected veterans and individuals with disabilities. This contractor will not discriminate against employees or applicants based on their inquiries regarding pay, nor will it retaliate against individuals for discussing or disclosing their own pay or that of others. Adherence to regulations that prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status is essential. The contractor will also take affirmative action to employ and advance in employment qualified individuals without regard to these statuses.

Job Posting Date: Thu, 23 Jan 2025 23:26:25 GMT

Apply now!

Related Jobs