Front Desk Agent-Great Wolf Lodge

Job Description

Job Title: Front Desk Agent

Company: Great Wolf Lodge

Location: Traverse City, MI

Pay: $17 per hour

AI Pay Analysis: An hourly rate of $17 for a Front Desk Agent in Traverse City, MI, is generally in line with industry standards, though it may be slightly lower than average for similar positions in larger metropolitan areas. According to various salary data sources, the average hourly wage for front desk agents in Michigan typically ranges from $15 to $20, with some variation depending on experience and the specific hospitality setting. In tourist-driven locations like Traverse City, where seasonal demand can influence wages, $17 per hour may be competitive for entry-level positions but could be less attractive for experienced candidates. Overall, while this rate is reasonable, it may benefit from slight adjustments to attract and retain skilled workers, particularly in a market that can fluctuate based on seasonal employment trends.

Job description:
Pay: $17 per hour

At Great Wolf Lodge, our Front Desk Agent is integral in providing a seamless and professional check-in and check-out experience, allowing our guests to focus on enjoying all the amenities our resort offers. As the first point of contact for many guests, the Front Desk Agent plays a crucial role in creating a positive first impression of our establishment.

We are currently hiring and offer full-time, part-time, and flexible scheduling options.

Join our Pack:
– Career Advancement: Embark on or enhance your career with opportunities for cross-training, access to a scholarship fund, and various talent development programs at all levels.
– Exclusive Perks: Benefit from exceptional perks for yourself, your family, and friends, including discounted vacations and employee referral incentives.
– Professional Development: Access Great Wolf University for on-the-job training, functional skills development, and leadership training.
– Well-Being Focus: We prioritize your well-being with flexible scheduling, a holistic wellness program, and support through our Employee Assistance Program and Employee Relief Fund.
– Diversity and Inclusion: Join a team that celebrates diversity and fosters an inclusive environment where everyone feels welcome and valued.

Benefits:
– Medical, Dental, and Vision insurance
– Health savings account
– Telehealth resources
– Life insurance
– 401K with employer match
– Paid vacation time off
– Paid parental leave

Essential Duties & Responsibilities:
– Welcome guests by greeting them, addressing inquiries, and responding to requests.
– Assist with guest registration by confirming room requirements, verifying pre-registration, assigning rooms, and issuing guest room keys.
– Establish credit by verifying credit card information or accepting cash.
– Guide guests to their rooms by showing their location on the resort map.
– Communicate important information to guests by handling messages, mail, packages, etc.
– Provide concierge services by assisting guests with inquiries regarding resort amenities, entertainment, shopping, business services, and travel arrangements.
– Maintain accurate records by entering guest account data.
– Collect payments by entering services and charges, computing bills, and obtaining payment.
– Arrange resort and other reservations by checking availability and confirming requirements.
– Secure guests’ valuables by coordinating lost and found with the housekeeping department.
– Verify guest identity during registration.
– Maintain a safe working environment by adhering to safety protocols and reporting concerns.

Basic Qualifications & Skills:
– High School Diploma or equivalent education/experience.
– Flexibility in schedule based on business needs.
– Proven experience in delivering exceptional customer service.
– Successful completion of a criminal background check and drug screening.

Desired Qualifications & Skills:
– Strong multi-tasking abilities and the aptitude to prioritize various tasks with minimal direction.
– Demonstrated teamwork skills.
– Enthusiastic and energetic approach.
– Excellent communication skills.

Physical Requirements:
– Ability to lift up to 30 lbs.
– Capability to sit and/or stand for extended periods.

Application Instructions:
To apply, click on “Apply Now” or engage with a recruiter via the chat feature located at the bottom of Great Wolf’s website. Following a brief application process, qualified applicants will be promptly invited to schedule an interview or attend an upcoming hiring event.

Position Close Date:
Great Wolf Lodge is an Equal Opportunity Employer and values diversity. We do not discriminate against employees or applicants based on any protected status. Employees with access to compensation information must not disclose this information unless legally required or in response to a formal inquiry.

This organization complies with regulatory requirements to ensure equal employment opportunities and affirmative action for individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Posting Date: Wed, 19 Feb 2025 08:48:24 GMT

Apply now!