Front Desk Agent-Great Wolf Lodge

Traverse City, MI
March 19, 2025
Full Time
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Average Pay*: $14 - $18
*average hourly rate for this position in your area
Deadline date:
$17 - $17

Job Description

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Job Title: Front Desk Agent

Company: Great Wolf Lodge

Location: Traverse City, MI

Pay: $17 per hour

AI Pay Analysis: As of October 2023, an hourly rate of $17 for a Front Desk Agent in Traverse City, MI, is generally considered to be on the lower end of the pay scale, particularly for a role that often requires customer service skills and may involve handling various responsibilities in the hospitality industry. According to the Bureau of Labor Statistics and various job market analyses, the average hourly wage for Front Desk Agents in similar locations often falls between $15 to $20, with more experienced agents earning upwards of $22 per hour, especially in high-demand areas or upscale establishments. Therefore, while $17 may be competitive for entry-level positions, it may not attract experienced candidates or align with higher industry standards like those seen in larger metropolitan areas or premium hotel brands.

Job description:

Pay: $17 per hour

At Great Wolf, our Front Desk Agent plays a crucial role in ensuring a seamless and professional check-in and check-out experience, allowing our guests to fully enjoy the diverse amenities our lodge has to offer. As the initial point of contact, the Front Desk Agent significantly contributes to shaping a positive first impression of our resort.

We are hiring immediately for full-time, part-time, and flexible schedules.

Join our Pack:

  • Career Advancement: Great Wolf offers a supportive environment for career development through cross-training opportunities, scholarship funds, and talent development programs at all levels.

  • Exclusive Perks: Benefit from special perks for you, your family, and friends, including discounted vacations and employee referral incentives.

  • On-the-Job Training: Gain valuable experience and knowledge through access to Great Wolf University, which provides functional and leadership training.

  • Well-Being Support: Prioritize your health with flexible scheduling, a comprehensive wellness program, and resources from our Employee Assistance Program and Employee Relief Fund.

  • Diversity and Inclusion: Be part of a team that celebrates uniqueness and fosters an inclusive environment where everyone feels welcome and valued.

Benefits:

  • Medical, Dental, and Vision Insurance
  • Health Savings Account
  • Telehealth Resources
  • Life Insurance
  • 401K with Employer Match
  • Paid Vacation Time Off
  • Paid Parental Leave

Essential Duties & Responsibilities:

  • Greet and welcome guests, addressing inquiries and responding to requests.
  • Register guests by confirming room requirements, verifying pre-registration, assigning rooms, collecting necessary information and signatures, and issuing room keys.
  • Establish credit by verifying credit card information or accepting cash.
  • Guide guests to their rooms using resort maps.
  • Relay information to guests by handling messages, mail, facsimiles, and packages.
  • Provide concierge services by answering questions concerning resort services and nearby entertainment, shopping, business, and travel options.
  • Maintain accurate records by entering guest account data.
  • Collect revenue by processing services and charges, computing bills, and securing payments.
  • Make resort and additional reservations by checking availability and confirming details.
  • Secure guests’ valuables by coordinating lost and found services with the housekeeping department.
  • Verify guest identity for registration purposes.
  • Ensure a safe working environment by adhering to safety protocols and reporting issues as necessary.

Basic Qualifications & Skills:

  • High School Diploma or equivalent education/experience.
  • Flexibility regarding scheduling based on business needs.
  • Previous experience showcasing strong customer service skills.
  • Successful completion of a criminal background check and drug screening.

Desired Qualifications & Skills:

  • Ability to multitask and prioritize diverse tasks with minimal supervision.
  • Proven ability to work effectively in a team environment.
  • Enthusiastic and dynamic personality.
  • Exceptional communication skills.

Physical Requirements:

  • Ability to lift up to 30 lbs.
  • Capacity to sit and/or stand for extended periods.

Application Instructions:
To apply, click on "Apply Now" or engage with a recruiter via the chat option available at the bottom of our website. All qualified applicants will receive immediate invitations to schedule interviews or attend upcoming hiring events.

Position Close Date:

Great Wolf Resorts is an Equal Opportunity Employer and values diversity in our workforce. We do not discriminate against protected veterans, individuals with disabilities, or any qualified individuals based on race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing compensation. Moreover, this organization takes affirmative action to employ and promote individuals without regard to these characteristics.

Job Posting Date: Tue, 18 Mar 2025 23:41:50 GMT

Apply now!

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