Front Desk Agent-Great Wolf Lodge

Sandusky, OH
March 28, 2025
Part Time
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Average Pay*: 12 to 16
*average hourly rate for this position in your area
Deadline date:
$7 - $7

Job Description

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Job Title: Front Desk Agent

Company: Great Wolf Lodge

Location: Sandusky, OH

Pay: $15.5 per hour

AI Pay Analysis: The hourly rate of $15.50 for a Front Desk Agent in Sandusky, OH, is generally considered to be on the lower end of the pay scale for this role, particularly in light of increasing wages across many industries. According to industry data, front desk agents in similar geographic areas typically earn between $12 to $18 per hour, depending on experience, skills, and the specific employer. Factors such as local cost of living and demand for hospitality workers may also influence this rate. Hence, while $15.50 may be sufficient for entry-level positions, it may not be competitive for more experienced candidates or when compared to the broader market trends in the hospitality industry.

Job description:

Pay: $15.50 per hour

At Great Wolf, our Front Desk Agent plays a pivotal role in ensuring a seamless and professional check-in and check-out experience, allowing guests to fully enjoy the lodge’s amenities. Often serving as the first point of contact, the Front Desk Agent contributes significantly to creating a positive first impression of our resort.

We are hiring immediately with opportunities for full-time, part-time, and flexible scheduling.

Join our Pack:

  • Career Growth: This is an excellent opportunity to start or advance your career with cross-training, access to a scholarship fund, and talent development programs at every level.

  • Exclusive Perks: Enjoy unique benefits for yourself, your family, and friends, which include discounted vacations and employee referral incentives.

  • Learn While You Earn: Participants gain access to Great Wolf University, offering on-the-job training and both functional and leadership development.

  • Well-Being Focus: We prioritize your well-being by providing flexible scheduling, a holistic wellness program, and support through our Employee Assistance Program and Employee Relief Fund.

  • Embrace Diversity: Join a team that celebrates individuality and fosters an inclusive environment where everyone feels welcome and valued.

Benefits:

  • Medical, Dental, and Vision insurance
  • Health savings account
  • Telehealth resources
  • Life insurance
  • 401K plan with employer match
  • Paid vacation time off
  • Paid parental leave

Essential Duties & Responsibilities:

  • Greet guests warmly and address their inquiries and requests.
  • Register guests by confirming room requirements, verifying pre-registration details, assigning rooms, obtaining necessary information and signatures, and issuing room keys.
  • Establish credit by verifying credit cards or processing cash payments.
  • Guide guests to their rooms by providing directions using the resort map.
  • Facilitate communication by receiving and transmitting messages, mail, faxes, and packages.
  • Provide concierge services by answering inquiries related to resort services, entertainment, shopping, business, and travel.
  • Maintain accurate records by entering guest account data.
  • Process payments by entering services and charges, calculating bills, and securing payment.
  • Manage reservations for the resort and other services by checking availability and confirming requirements.
  • Ensure guest security by processing lost and found items with housekeeping.
  • Verify guest identity during registration.
  • Uphold a safe working environment by reporting and addressing safety concerns.

Basic Qualifications & Skills:

  • High School Diploma or equivalent experience.
  • Flexibility in scheduling based on business needs.
  • Proven experience in delivering exceptional customer service.
  • Successful completion of a criminal background check and drug screening.

Desired Qualifications & Skills:

  • Ability to multitask and prioritize various responsibilities with minimal guidance.
  • Strong team collaboration skills.
  • Possess enthusiasm and energy in interactions.
  • Excellent verbal and written communication skills.

Physical Requirements:

  • Ability to lift objects weighing up to 30 lbs.
  • Capacity to sit or stand for extended periods.

Application Instructions:

To apply, click on "Apply Now" or chat with a recruiter via the chat feature on the Great Wolf website. After submitting a brief application, all qualified candidates will be promptly invited to schedule an interview or attend an upcoming hiring event.

Equal Opportunity Employer:

We are committed to diversity and inclusion in our workforce and encourage applications from all qualified individuals, including protected veterans and persons with disabilities. The contractor will not discriminate against employees or applicants for inquiring about, discussing, or disclosing compensation information, except as permitted by law.

Job Posting Date: Thu, 27 Mar 2025 03:26:18 GMT

Apply now!

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