Front Desk Agent – Hampton Inn-Hampton by Hilton

Auburn Hills, MI
November 20, 2024
Full Time
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Average Pay*:
*average hourly rate for this position in your area
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Job Description

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Job Title: Front Desk Agent – Hampton Inn

Company: Hampton by Hilton

Location: Auburn Hills, MI

Pay:

AI Pay Analysis: To determine whether the hourly rate for a “Front Desk Agent – Hampton Inn” in Auburn Hills, MI is competitive and aligns with industry standards, we can consider factors such as the average hourly wage for similar positions in the area, cost of living, and typical industry pay scales. As of late 2023, front desk agents in Michigan typically earn between $12 to $18 per hour depending on experience, location, and specific employer policies. Given Auburn Hills’ proximity to Detroit and its status as a suburban area with a mix of business and tourism, rates may skew slightly higher. If the provided hourly rate falls within or above this range, it would be considered competitive; if it is below, it may need reevaluation in order to attract and retain talent in this role.

Job description:

To fulfill a range of responsibilities primarily associated with the check-in and check-out processes, ensuring a pleasant, professional, and efficient experience for all guests, the incumbent will engage in the following key activities:

  • Greet guests upon arrival, register them, and assign appropriate rooms while issuing room keys and detailed escort instructions to Bell personnel or directly to guests, ensuring room numbers remain confidential.
  • Respond to inquiries regarding hotel services, guest registration, local shopping, dining, entertainment options, and travel directions.
  • Maintain accurate records of room availability and guest accounts while managing reservations, including making, confirming, and canceling as required.
  • Calculate bills, process payments, and provide change as needed, with the capability to post charges for accommodations, dining, beverages, or telephone services both manually and electronically.
  • Organize incoming mail and messages through sorting, stamping, and shelving; efficiently transmit and receive communications using telephones, fax machines, and switchboards.
  • Comprehend and uphold hotel credit policies, ensuring all cash transactions are accounted for and deposits are made per hotel and corporate guidelines.
  • Take the initiative to welcome guests warmly and develop rapport from the very first interaction.
  • In a leadership role, oversee assigned employees in the absence of the Supervisor by delegating tasks and ensuring adherence to performance standards.
  • Facilitate arrangements for dining, transportation, or entertainment reservations for guests; assist in the safekeeping of valuables through hotel safes or safe-deposit boxes; and order complimentary items such as flowers or champagne for special occasions.

Other duties may be assigned as necessary.

Job Skills:

  • Ability to communicate clearly and listen attentively.
  • Employ sound judgment and specialized knowledge to provide accurate information.
  • Effectively interact with a diverse range of individuals.
  • Adapt swiftly and seamlessly between various tasks, from administrative duties to guest interactions and use of technology.
  • Demonstrate precision and dexterity in operating a switchboard or computer keyboard.

Job Qualifications:

Education:

  • High School Diploma or equivalent.

Experience:

  • A minimum of 3 months of experience in hospitality, general office administration, accounts receivable, or customer service.

Licenses/Certifications:

  • Not applicable.

Job Posting Date: Tue, 19 Nov 2024 23:56:52 GMT

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