Front Desk Agent-Holiday Inn

Job Description

Job Title: Front Desk Agent

Company: Holiday Inn

Location: Grand Rapids, MI

Pay: $16 per hour

AI Pay Analysis: An hourly rate of $16 for a Front Desk Agent in Grand Rapids, MI, is generally considered below the competitive range for this role in the region, especially as of late 2023. According to various job market analyses, including data from sites like Glassdoor and Payscale, the average hourly wage for front desk positions in similar locales tends to range between $18 and $22, depending on factors such as experience and the specific employer. While the cost of living in Grand Rapids is relatively moderate, this wage may not adequately compensate for the responsibilities and customer service expectations inherent in the position. Therefore, the offered rate may deter potential candidates or lead to higher turnover rates.

Job description:
WAGE: $16/HOUR; FULL TIME; OPEN AVAILABILITY; WEEKENDS REQUIRED

The Front Desk Agent plays a crucial role in ensuring an exceptional guest experience by greeting and registering guests, delivering outstanding service throughout their stay, and efficiently settling accounts upon departure. Key responsibilities encompass registering guests, managing reservations, and performing hotel operator and concierge duties. The ideal candidate will provide attentive, courteous, and efficient service to all guests, focusing on maximization of room revenue and occupancy.

QUALIFICATIONS:
– High School diploma or equivalent is required; coursework in a related field is advantageous.
– Previous experience in a hotel or a related service industry is preferred.
– Must possess a positive, upbeat personality with a strong commitment to delivering exceptional customer service.
– Demonstrated ability to multi-task, pay attention to detail, and solve problems effectively when dealing with internal and external customers.
– Excellent communication skills are essential for clearly conveying information and ideas.
– Ability to quickly and accurately evaluate and select among alternative courses of action.
– Capable of working well in high-pressure situations.
– Skilled in addressing workplace challenges by anticipating, preventing, identifying, and resolving issues as required.
– Proficient in listening, understanding, and clarifying concerns raised by colleagues and guests.
– Comfortable working with financial information, data interpretation, and basic arithmetic functions, including counting, addition, subtraction, multiplication, and division.
– Ability to read, comprehend, and write simple instructions and correspondence.
– Logical thinking skills to define problems, gather information, draw valid conclusions, interpret data, and navigate unique situations.
– Operational knowledge of Microsoft Office Suite is preferable.
– Willingness and ability to maintain a varied schedule, which may involve evenings, nights, weekends, and holidays.
– Familiarity with hotel products and guest services (e.g., lifestyle, full-service resort) is beneficial.
– Capacity to contribute to a positive and enjoyable working environment.

RESPONSIBILITIES:
– Approach all interactions with guests and colleagues in a friendly, service-oriented manner.
– Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and name tag as per brand standards.
– Maintain regular attendance in compliance with Aimbridge Hospitality standards, with scheduling that will vary based on hotel needs.
– Adhere to Aimbridge Hospitality policies, standards, and regulations to promote safe and efficient hotel operations.
– Greet and welcome all guests at the Front Desk following Aimbridge Hospitality standards, always maintaining a friendly demeanor.
– Ensure proper operation of the telephone switchboard while surpassing Aimbridge Hospitality performance standards.
– Efficiently handle requests for information, mail, and messages with courtesy.
– Respond to guest inquiries regarding hotel services, facilities, and hours of operation.
– Provide information about local restaurants, transportation, entertainment, and other relevant inquiries.
– Foster strong communication and teamwork with fellow associates and other departments within the hotel.
– Stay informed about current rates, packages, promotions, and in-house groups, including any closed-out or restricted dates.
– Collect all necessary information for room reservations, adhering to rate quoting protocols.
– Familiarize oneself with Aimbridge Hospitality policies, house rules, and hospitality terminology.
– Understand and assist with emergency procedures as required.
– Conduct check-ins and check-outs in a courteous, efficient manner.
– Demonstrate proficiency in all relevant aspects of the Front Desk computer system.
– Ensure the logging and delivery of packages, mail, and messages to guests and meeting rooms as necessary.
– Utilize proper two-way radio etiquette when communicating with fellow associates.
– Deliver guest items, such as luggage, newspapers, messages, packages, and amenities, or other requests made by guests or team members.
– Maintain an updated knowledge of all property amenities, special events, local attractions, and activities around the hotel.
– Perform other assigned duties, which may include assisting coworkers in different hotel areas, maintaining a clean and organized work environment, and ensuring overall cleanliness and safety throughout the hotel and grounds.

Job Posting Date: Wed, 08 Jan 2025 03:49:52 GMT

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