Front Desk Agent-Holiday Inn

Job Description

Job Title: Front Desk Agent

Company: Holiday Inn

Location: Grand Rapids, MI

Pay: $16 per hour

AI Pay Analysis: An hourly rate of $16 for a Front Desk Agent in Grand Rapids, MI, is generally on the lower end of the pay scale for this role. As of 2023, the typical pay for Front Desk Agents in the area often ranges from $15 to $20 per hour, with variations based on the specific employer, experience level, and additional skills. While $16 may be competitive for entry-level positions or smaller establishments, it may not attract experienced candidates who could seek higher compensation, especially in larger hotels or in regions with a higher cost of living. Overall, while the rate is adequate for entry-level positions, it may not fully align with industry standards for those with more experience.

Job description:
Job Summary:
The Front Desk Agent plays a crucial role in ensuring an exceptional guest experience by greeting and registering guests, providing outstanding service throughout their stay, and settling accounts upon departure. This position requires open availability, including weekends, and offers a competitive hourly wage of $16.

Key Responsibilities:
– Deliver friendly, service-oriented interactions with guests and associates at all times.
– Ensure compliance with personal appearance standards, including wearing the required uniform and name tag as per brand guidelines.
– Adhere to attendance standards established by Aimbridge Hospitality, with flexibility to accommodate varying schedules.
– Follow Aimbridge Hospitality policies and regulations to promote safe and efficient hotel operations.
– Welcome guests at the Front Desk, maintaining a welcoming demeanor to enhance their experience.
– Operate the telephone switchboard effectively, meeting all performance standards set forth by Aimbridge Hospitality.
– Manage requests for information, mail, and messages in a courteous and efficient manner.
– Respond to guest inquiries regarding hotel services, facilities, and operational hours, as well as local attractions and events.
– Foster effective communication and teamwork with colleagues and other hotel departments.
– Stay informed about rates, packages, promotions, and any in-house group arrangements.
– Accurately collect all necessary reservation information and adhere to rate quoting procedures.
– Familiarize oneself with Aimbridge Hospitality policies and house rules, as well as emergency procedures.
– Manage check-in and check-out processes efficiently and courteously.
– Operate all relevant aspects of the Front Desk computer system with proficiency.
– Ensure proper logging and delivery of packages, mail, and messages to guests and meeting rooms.
– Communicate with other associates using proper two-way radio etiquette.
– Assist by delivering guest items such as luggage, newspapers, messages, and amenities as requested.
– Maintain an up-to-date knowledge of property amenities and local attractions.
– Perform additional duties as assigned, which may include supporting coworkers in various areas of the hotel and ensuring cleanliness and safety throughout the premises.

Qualifications:
– High school diploma or equivalent is required; coursework in a related field is preferred.
– Prior experience in a hotel or related field is advantageous.
– A positive, enthusiastic personality with a commitment to delivering outstanding customer service is essential.
– Strong multitasking skills, attention to detail, and problem-solving abilities are required for effective interactions with guests and colleagues.
– Excellent communication skills are necessary for clearly conveying information and ideas.
– Ability to quickly evaluate and decide among alternative courses of action is important.
– Demonstrated effectiveness in high-pressure situations is required.
– Proficient in listening, understanding, and resolving issues raised by co-workers and guests.
– Capability to work with financial data, perform basic arithmetic, and follow complex instructions.
– Familiarity with Microsoft Office Suite is preferred.
– Willingness to work a flexible schedule, including evenings, nights, weekends, and holidays.
– Understanding of hotel products and guest services is a plus.
– Ability to contribute to an enjoyable work environment.

Company Overview:
As a premier leader in third-party hotel management, our expanding portfolio encompasses over 1,550 hotels across all 50 states and 22 countries, featuring top international brands, luxurious hotels, destination resorts, and lifestyle properties. Our dedicated associates are passionate about delivering exceptional service and achieving outstanding results, all while thriving in a culture that inspires excellence. Join Aimbridge Hospitality and explore a world of opportunities.

Benefits:
Full-time employees are eligible for a comprehensive benefits package after an initial waiting period, which includes:
– Daily Pay options available (inquire with your recruiter for details)
– Medical, Dental, and Vision Coverage
– Short-Term and Long-Term Disability Income
– Term Life and AD&D Insurance
– Paid Time Off
– Employee Assistance Program
– 401k Retirement Plan

Job Posting Date: Wed, 05 Feb 2025 07:12:00 GMT

Apply now!