Front desk Agent-Hyatt

Livonia, MI
October 31, 2024
Part Time
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Job Description

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Job Title: Front desk Agent

Company: Hyatt

Location: Livonia, MI

Pay:

AI Pay Analysis: To accurately evaluate the competitiveness of an hourly rate for a Front Desk Agent in Livonia, MI, it’s important to consider local market trends and industry standards. As of 2023, the average hourly wage for a Front Desk Agent in similar areas typically ranges from $14 to $18 per hour, depending on experience and the specific hotel or establishment. Rates can be influenced by factors such as the size of the property, brand reputation, and additional responsibilities. If the offered rate falls within or above this range, it can be considered competitive; however, if it’s significantly lower, it may not align with industry expectations, potentially impacting recruitment and retention of quality candidates. Always check current job postings and local data for the most accurate insights.

Job description:

Front Desk Agents are essential to creating positive first impressions and ensuring an exceptional experience for our guests during their stay. This role involves greeting and registering guests, providing outstanding service, and settling accounts upon departure. The successful candidate will fulfill a variety of responsibilities, including registering guests, managing reservations, and acting as the hotel operator and concierge.

Core Responsibilities:

  • Greet and welcome all guests at the Front Desk, ensuring a friendly and warm demeanor.
  • Register guests efficiently and assist with inquiries regarding hotel services, facilities, and hours of operation.
  • Handle requests for information, mail, and messages in a courteous manner.
  • Maintain the operation of the telephone switchboard, meeting all performance standards set by Aimbridge Hospitality.
  • Establish a good rapport with guests by addressing their inquiries related to restaurants, transportation, entertainment, and other local attractions.
  • Collaborate effectively with team members and other hotel departments to foster a strong team environment.
  • Stay informed about hotel rates, packages, promotions, and in-house groups, as well as restricted dates.
  • Acquire all necessary information when taking room reservations and adhere to rate quoting protocols.
  • Administer check-in and check-out processes efficiently and courteously.
  • Operate the Front Desk computer system proficiently and ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
  • Comply with all Aimbridge Hospitality policies while maintaining a high standard of personal appearance and grooming.
  • Be knowledgeable about hotel products and guest services and be willing to assist with emergency procedures.
  • Promote a positive work environment through teamwork and a commitment to guest satisfaction.
  • Perform additional duties as assigned to support hotel operations and maintain a clean and organized work area.

Qualifications:

  • A high school diploma or equivalent is required; college coursework in a related field is preferred.
  • Previous experience in a hotel or related field is advantageous.
  • Possess a positive demeanor and a strong desire to provide exceptional customer service.
  • Demonstrate the ability to multitask, be detail-oriented, and solve problems effectively.
  • Communicate information and ideas clearly.
  • Evaluate alternative courses of action swiftly and accurately.
  • Maintain composure and performance in high-pressure situations.
  • Address workplace challenges proactively, including anticipating and resolving potential issues.
  • Exhibit strong listening skills to understand and clarify concerns raised by co-workers and guests.
  • Competently handle financial information and basic arithmetic functions.
  • Ability to read, comprehend, and write instructions and correspondence clearly.
  • Utilize logic to define problems, gather information, establish facts, and draw valid conclusions.
  • Proficient in Microsoft Office Suite.
  • Willingness to work a flexible schedule, including evenings, nights, weekends, and holidays.
  • An understanding of hotel offerings and guest services is essential.
  • Contribute positively to creating an enjoyable work atmosphere.

Join our dedicated team at the Hyatt Place Detroit/Livonia, where you will contribute to an environment that prioritizes outstanding service and guest satisfaction in a vibrant hotel setting.

Job Posting Date: Thu, 31 Oct 2024 04:47:19 GMT

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