Front Desk Agent-Hyatt

Job Description

Job Title: Front Desk Agent

Company: Hyatt

Location: Cincinnati, OH

Pay: $16 per hour

AI Pay Analysis: As of October 2023, an hourly rate of $16 for a Front Desk Agent in Cincinnati, OH is relatively competitive but on the lower end of the spectrum for this role. According to various salary sources, the average hourly wage for Front Desk Agents in the area typically ranges from $16 to $20, depending on factors such as experience, the specific employer, and benefits offered. While entry-level positions may start around $15, more experienced agents can earn upwards of $20 per hour, especially in higher-end hotels or establishments. Therefore, while $16 is acceptable, it may not fully attract candidates with more experience or those seeking upward mobility in the hospitality industry.

Job description:

Join the esteemed team at Hyatt Regency Cincinnati, situated in the vibrant heart of downtown Cincinnati, Ohio! As a leading hotel in the region, we are looking to welcome talented and passionate individuals to our team. Our contemporary design, modern amenities, and unwavering commitment to exceptional service create a dynamic work environment where you can flourish in your hospitality career. As a valued employee, you will have the opportunity to deliver outstanding service to our guests, crafting memorable experiences. With a strong emphasis on employee development and growth, Hyatt Regency Cincinnati offers various opportunities for advancement and career progression. Become a part of our culture that cherishes excellence, teamwork, and guest satisfaction. Apply now to embark on a fulfilling journey at Hyatt Regency Cincinnati and contribute to our mission of creating unforgettable experiences for our guests!

Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent, where you will play a pivotal role in delivering exceptional guest experiences. With high energy and enthusiasm, you will serve as the welcoming face for our guests during their stay. Your responsibilities will include ensuring seamless check-ins, providing valuable local recommendations, and making sure our guests feel cared for and appreciated. If you thrive in a fast-paced environment, possess excellent communication skills, and have a genuine desire to exceed guest expectations, this is the ideal opportunity for you to demonstrate your hospitality skills and leave a lasting impression.

Responsibilities:

• Greet and welcome guests warmly, creating a positive first impression.
• Efficiently manage check-in and check-out procedures, ensuring accuracy and attention to detail.
• Provide comprehensive information about hotel facilities, services, and local attractions.
• Address guest inquiries and resolve issues or complaints promptly and professionally.
• Process guest payments and maintain accurate records.
• Collaborate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain cleanliness and organization at the front desk area.
• Assist with administrative tasks, including answering phone calls and handling reservations.

Join our vibrant team as a Front Desk Agent and be part of creating memorable guest experiences in a rewarding hospitality environment. Apply now to showcase your hospitality expertise, build meaningful connections with guests, and embark on a fulfilling career journey with us!

Qualifications:

• High school diploma or equivalent.
• Prior cash handling experience is essential.
• Exceptional communication skills.
• Strong computer proficiency.
• Availability to work flexible hours, including weekends and holidays.
• Excellent problem-solving abilities.
• Capacity to multitask and work effectively in a fast-paced environment.
• Previous customer service experience is preferred.
• Knowledge of hotel or resort operations is a plus.

Davidson Hospitality Group is an award-winning, full-service hospitality management company that oversees hotels, restaurants, and entertainment venues across the United States. As a trusted partner and preferred operator for renowned brands such as Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson combines the personalized service of a small company with the resources and expertise of a larger organization. Our operational verticals include Davidson Hotels, Pivot, Davidson Resorts, and Davidson Restaurant Group.

In alignment with our commitment to enhancing value for our owners and team members, Davidson offers an extensive benefits program tailored to enrich the lives and well-being of our employees and their families, including:

• Multiple tiers of medical coverage
• Dental and vision coverage
• 24/7 Teladoc service
• Complimentary maintenance medications
• Pet insurance
• Hotel discounts
• Tuition reimbursement
• Paid time off (vacation, sick, bereavement, and holidays)
• 401K match

Working at Davidson is a unique experience—it’s not just a job; it’s a calling. You play an integral role in redefining quality hospitality for our guests, clients, and colleagues.

EOE AA – Minorities/Females/Veterans/Disabilities/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug-free workplace, requiring a pre-employment drug test and background check. We participate in E-Verify. Salary range: USD $16.00 – $16.00 /Hr.

Job Posting Date: Sun, 05 Jan 2025 05:41:13 GMT

Apply now!