Front Desk Agent-Hyatt

Job Description

Job Title: Front Desk Agent

Company: Hyatt

Location: Cincinnati, OH

Pay: $16 per hour

AI Pay Analysis: As of 2023, an hourly rate of $16 for a Front Desk Agent in Cincinnati, OH, is generally considered below the competitive market standards. According to industry data, the average hourly wage for Front Desk Agents in the region typically ranges from $18 to $22, depending on the level of experience and the specific employer. While this rate may attract entry-level candidates, it may not be sufficient to retain talent in a more competitive job market, particularly given the rising living costs and the ongoing demand for hospitality workers. Therefore, offering $16 per hour could hinder recruitment and employee satisfaction in the long run.

Job description:

Join the esteemed team at Hyatt Regency Cincinnati, situated in the vibrant heart of downtown Cincinnati, Ohio! As a leading hotel in the region, we are in search of talented and dedicated individuals to enhance our team. With contemporary design, modern amenities, and a steadfast commitment to exceptional service, Hyatt Regency Cincinnati provides a dynamic work environment conducive to growth in your hospitality career. Employees will have the opportunity to deliver outstanding service to our guests while creating memorable experiences. We are committed to employee development and advancement, offering numerous opportunities for career progression. Join our team and contribute to a culture that values excellence, teamwork, and guest satisfaction. Apply now to start a rewarding career at Hyatt Regency Cincinnati and help us fulfill our mission of crafting unforgettable experiences for our guests!

Are you a people-oriented individual with a passion for hospitality? As a Front Desk Agent, you will play a central role in creating exceptional guest experiences. With high energy and enthusiasm, you will serve as the welcoming face that greets and assists our guests throughout their stay. From seamless check-ins to offering valuable local recommendations, your contributions will be vital in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, possess excellent communication skills, and have a genuine desire to exceed guest expectations, this position is an ideal opportunity for you to showcase your hospitality expertise and leave a lasting impression.

Responsibilities:

• Greet and welcome guests with a warm and friendly demeanor, creating a positive first impression.
• Efficiently manage check-in and check-out procedures, ensuring accuracy and attention to detail.
• Provide comprehensive information about hotel facilities, services, and local attractions.
• Address guest inquiries and resolve any issues or complaints in a timely and professional manner.
• Process guest payments while maintaining accurate financial records.
• Collaborate with other departments to meet guest requests and ensure a seamless experience.
• Maintain cleanliness and organization within the front desk area.
• Assist with administrative tasks, including answering phone calls and managing reservations.

Join our dynamic team as a Front Desk Agent and become a key contributor to creating memorable guest experiences in a rewarding hospitality environment. Apply now to demonstrate your hospitality skills, forge meaningful connections with guests, and embark on a fulfilling career journey with us!

Qualifications:

• High school diploma or equivalent required.
• Prior cash handling experience is essential.
• Exceptional communication skills are necessary.
• Proficient computer skills are important.
• Availability to work flexible hours, including weekends and holidays.
• Strong problem-solving abilities are required.
• Capability to multitask and thrive in a fast-paced environment.
• Previous experience in customer service is preferred.
• Knowledge of hotel or resort operations is a plus.

At Davidson Hospitality Group, we offer a rich benefit program designed to enhance the well-being of our team members and their families. Our organization is an award-winning, full-service hospitality management company that oversees hotels, restaurants, and entertainment venues across the United States. We are trusted partners for renowned brands such as Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, combining the personalized service of a small company with the extensive expertise of a larger organization.

Our benefits include:

• Multiple tiers of medical coverage
• Dental and vision coverage
• 24/7 Teledoc service
• Free maintenance medications
• Pet insurance
• Hotel discounts
• Tuition reimbursement
• Paid time off (including vacation, sick leave, bereavement, and holidays)
• 401(k) match

Working at Davidson Hospitality is unlike any other experience; it is not merely a job, but a calling. Here, you can redefine the delivery of quality hospitality for our guests, clients, partners, and each other.

Davidson Hospitality is an equal opportunity employer committed to diversity. We are a drug-free workplace, and pre-employment drug testing and background checks are required. We also participate in E-Verify. Salary Range: USD $16.00 – USD $16.00 per hour.

Job Posting Date: Thu, 06 Mar 2025 06:34:05 GMT

Apply now!