Front Desk Agent-Marriott

Ypsilanti, MI
November 2, 2024
Full Time
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Job Description

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Job Title: Front Desk Agent

Company: Marriott

Location: Ypsilanti, MI

Pay:

AI Pay Analysis: To accurately analyze the hourly rate for a Front Desk Agent in Ypsilanti, MI, it’s essential to consider factors such as local cost of living, prevailing wages in the hospitality industry, and typical pay for similar roles in neighboring areas. As of recent data, Front Desk Agents in Michigan typically earn between $13 and $18 per hour, with variations based on experience, establishment type, and specific job responsibilities. If the hourly rate you are querying falls within or above this range, it can be deemed competitive and aligned with industry standards for the area. Conversely, if the rate is significantly below this range, it may not attract qualified candidates, particularly given the rising cost of living and workforce expectations.

Job description:

Front Desk Agents play a vital role in delivering exceptional guest experiences by warmly greeting and efficiently registering guests, providing outstanding service throughout their stay, and settling accounts upon departure. Key responsibilities include managing phone inquiries, registering guests, and handling reservations, while also performing hotel operator and concierge duties. It is essential to provide attentive and courteous service from the moment of arrival through the duration of each guest’s visit, thereby optimizing room revenue and occupancy.

Qualifications:

  • A high school diploma or equivalent is required; coursework in a related field is beneficial.
  • Prior experience in a hotel or a similar environment is preferred.
  • A positive and energetic demeanor with a strong commitment to customer service is essential.
  • Ability to manage multiple tasks while maintaining attention to detail and effectively solving problems with both internal and external customers.
  • Excellent communication skills, with the ability to convey information clearly and concisely.
  • Quick and accurate evaluation and selection of alternative courses of action is necessary.
  • Capability to perform well in high-pressure situations.
  • Proficient in identifying, anticipating, and resolving workplace issues.
  • Strong listening skills to understand and clarify concerns raised by guests and colleagues.
  • Competence in working with financial data, performing basic arithmetic functions, and understanding financial information.
  • Ability to read, comprehend, and draft simple instructions, correspondence, and memos.
  • Logical thinking is required to define problems, gather information, establish facts, draw valid conclusions, and handle unique or unfamiliar situations.
  • Operational knowledge of the Microsoft Office Suite is essential.
  • Flexibility to work various schedules, including evenings, nights, weekends, and holidays.
  • Familiarity with hotel products and guest services is preferred.
  • Ability to contribute positively to a collaborative work environment.

Responsibilities:

  • Approach every interaction with guests and colleagues in a friendly and service-oriented manner.
  • Maintain a polished appearance and adhere to uniform and grooming standards per brand guidelines.
  • Ensure regular attendance in alignment with Aimbridge Hospitality standards, with scheduling adapted to the hotel’s needs.
  • Comply with Aimbridge Hospitality policies, standards, and regulations to support efficient hotel operations.
  • Greet and welcome all guests at the Front Desk according to Aimbridge Hospitality standards, ensuring a warm and friendly atmosphere.
  • Oversee the telephone switchboard’s proper operation, meeting all Aimbridge Hospitality performance standards.
  • Efficiently manage requests for information, mail, and messages with courtesy and professionalism.
  • Address guest inquiries regarding hotel services, facilities, and operational hours.
  • Provide information on local restaurants, transportation options, entertainment, and events.
  • Foster effective communication and teamwork with associates across all hotel departments.
  • Stay informed about all rates, packages, special promotions, and in-house groups; be aware of restricted dates.
  • Collect necessary information for room reservations and follow the established rate quoting protocols.
  • Familiarize oneself with Aimbridge Hospitality policies, house rules, and hospitality terminology.
  • Assist in emergency procedures as required and ensure smooth check-in and check-out processes for guests.
  • Understand and proficiently use all aspects of the Front Desk computer system.
  • Log and deliver packages, mail, and messages to guests and meeting rooms as needed.
  • Utilize proper radio etiquette while communicating with colleagues.
  • Deliver guest items such as luggage, newspapers, messages, or other requests as needed.
  • Maintain an up-to-date knowledge of hotel amenities, local attractions, and events.
  • Complete additional tasks as assigned, which may include supporting colleagues in other hotel areas and maintaining a clean, safe, and organized work environment.

Job Posting Date: Sat, 02 Nov 2024 05:52:42 GMT

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