Front Desk Agent-Maumee Bay Lodge

Oregon, OH
March 24, 2025
Full Time
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Average Pay*: $11 - $15
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

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Job Title: Front Desk Agent

Company: Maumee Bay Lodge

Location: Oregon, OH

Pay: $12 per hour

AI Pay Analysis: An hourly rate of $12 for a Front Desk Agent in Oregon, OH, is generally below the competitive market rate for this position. As of 2023, the average hourly wage for front desk agents in similar locations typically ranges from $13 to $16 per hour, depending on experience, skills, and the specific employer. While factors such as local cost of living and minimum wage laws can influence pay rates, $12 per hour may be considered unattractive to potential candidates, potentially leading to higher turnover and difficulties in recruitment. Overall, this rate does not align with industry standards and could be a barrier to attracting qualified applicants.

Job description:

As a Front Desk Agent at Maumee Bay Lodge in Oregon, Ohio, you will serve as the initial point of contact for our guests, delivering exceptional customer service and ensuring a seamless experience throughout their stay. Your responsibilities will include assisting with check-ins and check-outs, addressing guest inquiries, and creating an inviting atmosphere for all visitors. The starting rate for this position is $12 per hour.

Benefits:

  • Paid Time Off (PTO)
  • Holiday Pay, including on your birthday
  • Discounted Meal Plan during shifts
  • Access to recreational facilities during off-hours
  • 401(k) Retirement Savings Plan
  • Discounts on rooms, food, and retail
  • Ongoing training and career development opportunities

Responsibilities:

  • Greet and check in guests with friendliness and efficiency.
  • Address guest inquiries and requests promptly and professionally.
  • Assist guests with check-out procedures, including payment processing and receipt generation.
  • Handle incoming phone calls and direct them to the appropriate departments.
  • Maintain comprehensive knowledge of the hotel’s facilities, services, and local points of interest to provide valuable information to guests.
  • Effectively manage guest complaints or issues, escalating them to the appropriate supervisor or manager as needed.
  • Ensure the front desk area is clean, organized, and adequately stocked with supplies.
  • Provide assistance with administrative tasks, such as filing, copying, and data entry.

Requirements:

  • High school diploma or equivalent.
  • Previous experience in a customer service or hospitality role is preferred.
  • Exceptional interpersonal and communication skills.
  • Strong attention to detail and organizational capabilities.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Proficient in utilizing computer systems and hotel management software.
  • Flexibility to work weekends, evenings, and holidays as necessary.

About the Company:
Maumee Bay Lodge is a reputable hotel in Oregon, Ohio, celebrated for its picturesque setting and outstanding customer service. Join our team and contribute to creating memorable experiences for our guests.

Job Posting Date: Thu, 20 Feb 2025 23:47:43 GMT

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