Front Desk Agent | Radisson Plaza Hotel | FT-Greenleaf Hospitality Group

Job Description

Job Title: Front Desk Agent | Radisson Plaza Hotel | FT

Company: Greenleaf Hospitality Group

Location: Kalamazoo, MI

Pay: $14 per hour

AI Pay Analysis: The hourly rate of $14 for a Front Desk Agent at the Radisson Plaza Hotel in Kalamazoo, MI, appears to be below the industry standard for this role in the area. As of recent data, hourly wages for front desk agents typically range from $15 to $20, depending on experience and hotel brand. While entry-level positions may start around $14, more experienced agents in Kalamazoo and similar markets generally earn more to match the cost of living and competitive landscape. Therefore, this rate may not be considered competitive, potentially impacting the hotel’s ability to attract and retain quality staff.

Job description:
Job description:

Overview: The dynamic front office team at Greenleaf Hospitality Group plays a critical role in crafting exceptional guest experiences. As a member of this team, you will engage with guests through a professional and customer-centric approach, ensuring seamless service and satisfaction. You will collaborate with various departments, enhancing your communication and problem-solving skills in a fast-paced environment. This role offers opportunities for professional growth, competitive benefits, and a supportive team culture, making it ideal for individuals passionate about hospitality and dedicated to excellence. Embrace the flexibility of working varied hours, interacting with guests, and joining a company committed to innovation, teamwork, and community engagement.

Responsibilities:
– Foster positive relationships with guests.
– Identify and implement innovative strategies to enhance guest experiences.
– Adhere to operational procedures and standards.
– Collaborate with team members to achieve organizational goals.
– Seamlessly transition between tasks and roles as needed.
– Maintain knowledge of all front office functions.
– Execute daily shift processes in compliance with established standard operating procedures.
– Review and resolve billing discrepancies and disputes effectively.
– Exercise initiative and curiosity to develop efficiencies within the team.
– Interpret and adapt to frequently changing procedures and directions.
– Address guest concerns and complaints with empathy while maintaining adherence to policies.
– Handle billing disputes with clarity and confidence.
– Respond to inquiries regarding hotel services and reservations through various communication channels to provide a personalized guest experience.
– Contribute to a vibrant and positive workplace atmosphere.
– Manage organizational time and resources responsibly.
– Provide information about local services, attractions, and events.
– Stay informed about events held at the hotel using multiple platforms.
– Promote and sell various opportunities and products dynamically.
– Undertake additional duties as assigned or deemed necessary by management.
– Represent and uphold the standards of Radisson and Greenleaf Hospitality Group.

Qualifications:
– Availability to work weekends and holidays, based on hotel needs.
– Passionate and motivated about people and the hospitality industry.
– Driven by purpose, mission, and values, with a strong sense of integrity.
– Excellent verbal and communication skills to collaborate effectively with team members.
– Positive attitude and adaptability in a rapidly changing environment.
– Receptiveness to coaching and feedback.
– Highly organized, capable of multitasking and juggling multiple projects.
– Proficient in on-the-spot problem-solving and making prompt but thoughtful decisions.
– Competent typing skills.
– Ability to stand for extended periods, up to 8 hours or more.
– Capability to stoop, bend, and lift up to 40 pounds occasionally.
– Familiarity with potentially hazardous chemicals and equipment, adhering to safety protocols.
– Compliance with safety and health standards.
– Ability to perform repetitive motion tasks.
– Experience with Opera or a Rooms Management System is advantageous, but not required.

What’s in it for You:
– Access to a comprehensive Employee Assistance Program offering up to 7 free counseling sessions per year.
– Health and Wellness reimbursement of up to $600 annually for expenses such as massages, gym memberships, and running shoes.
– 10% discount on Greenleaf Hospitality Group outlets.
– Complimentary shift meals provided daily.
– Discounted hotel rates at Radisson Hotel Group properties globally.
– Parental Leave Program (Full-Time Option).
– 401K plan with a 100% match up to 3% (Full-Time option).
– Medical, Dental, and Vision insurance (Full-Time option).

Top Reasons to Work With Greenleaf Hospitality Group:
– Join a fun, high-energy Front Office team dedicated to creating memorable guest experiences.
– Enhance your skills and experience in an environment that promotes personal and professional growth.

Job Posting Date: Fri, 07 Feb 2025 04:42:54 GMT

Apply now!