Front Desk Agent – Residence Inn Columbus Downtown-Lexington Hotel Group Corporate

Job Description

Job Title: Front Desk Agent – Residence Inn Columbus Downtown

Company: Lexington Hotel Group Corporate

Location: Columbus, OH

Pay: $16 – 17 per hour

AI Pay Analysis: The hourly rate of $16 – $17 for a “Front Desk Agent” position at the Residence Inn Columbus Downtown appears to be slightly below the average for similar roles in the hospitality industry within Columbus, OH. As of 2023, front desk agents typically earn between $15 to $20 per hour, depending on experience, location, and the specific employer, with larger or more prestigious establishments often offering higher wages. Given that Columbus has a relatively low cost of living compared to other major cities, this wage might still be competitive, particularly for entry-level positions, but may not attract more experienced candidates or those seeking higher pay. Overall, while the rate is in line with minimum wage requirements, it could be considered less competitive within the context of the broader market for hospitality roles in the area.

Job description:
Provides exceptional customer service to guests throughout their hotel stay, responding promptly to inquiries and anticipating their needs. Offers comprehensive information and support from the front desk to ensure a seamless experience for all patrons.

Key Responsibilities:
– Professionally manages incoming telephone calls, adhering to established hotel and brand standards for telephone etiquette.
– Delivers outstanding customer service by addressing guest questions and concerns promptly and courteously.
– Facilitates the reservation process, including making and modifying bookings as necessary.
– Upholds hotel and brand guidelines during guest interactions and while implementing reward programs.
– Efficiently coordinates check-in and check-out processes for multiple guests, ensuring each visitor enjoys a positive experience.
– Safeguards guest privacy and security by refraining from disclosing any information to unauthorized individuals.
– Accurately documents guest and room information in the front desk log for reference by future shifts, maintaining confidentiality.
– Collaborates with the sales team on room pre-registration and allocation for group bookings.
– Adheres to established policies and procedures for credit transactions, check cashing, and cash handling.
– Monitors room status to ensure guests are assigned to available, ready rooms.
– Provides accurate information about room features, hotel amenities, and operational policies.
– Utilizes suggestive selling techniques to promote room bookings and additional hotel services.
– Works closely with the housekeeping department to communicate updates on room status, including check-outs, late check-outs, early arrivals, and special requests.
– Handles mail, packages, and messages with precision to ensure timely delivery of accurate information to guests and management.
– Participates in departmental meetings to stay informed and engaged.
– Communicates effectively with housekeeping and maintenance teams regarding guest issues and room preparations.
– Follows all safety and emergency protocols while being aware of accident prevention initiatives.
– Completes assigned shift checklist tasks and other duties as directed by the supervisor.

Requirements:
– Prior experience in hotel guest services is preferred.
– Proven customer service experience is required.
– Strong reasoning skills and decision-making capabilities to effectively address guest concerns.

Core Competencies:
– Commitment to guest satisfaction.
– Excellent communication and listening skills.
– Strong problem-solving abilities.
– Friendly and helpful demeanor.
– Willingness to learn and be coached.

Work Environment:
– Prolonged periods of standing at the front desk.
– Frequent walking and mobility within the hotel.
– Regular squatting, kneeling, bending, and trunk rotation while standing.
– Occasional stair climbing, along with reaching above and below shoulder height, and performing pushing and pulling tasks.
– Visual acuity to adjust focus, and to utilize close, peripheral, and depth/distance vision.
– Ability to lift, carry, push, and pull items weighing up to 15 lbs frequently.

It is the policy of Lexington Hotel Group to ensure equal employment opportunities regardless of age, color, sex, disability, national origin, race, religion, or veteran status.

This job posting does not constitute an employment contract.

Compensation ranges from $16.00 to $17.00 per hour, commensurate with experience.

Job Type: Full-Time

Job Posting Date: Mon, 24 Mar 2025 23:13:55 GMT

Apply now!