Front Desk Agent Second Shift-Benchmark Hospitality

Job Description

Job Title: Front Desk Agent Second Shift

Company: Benchmark Hospitality

Location: Warrensville Heights, OH

Pay: $15 per hour

AI Pay Analysis: An hourly rate of $15 for a Front Desk Agent on the second shift in Warrensville Heights, OH, is slightly below the national average for similar roles, which typically ranges from $15 to $20 per hour, depending on the specific industry and the candidate’s experience. In Ohio, particularly in suburban areas like Warrensville Heights, the pay may also vary based on factors such as the size and reputation of the employer, as well as local cost of living. While $15 may be a competitive entry-level wage, it may not attract more experienced candidates or fully reflect the responsibilities and skills required for the role, especially in a competitive labor market. Overall, this rate could be perceived as less competitive, particularly for candidates seeking roles in hospitality that often require strong customer service skills.

Job description:
As a Front Desk Agent at Pyramid Global Hospitality, you will play a pivotal role in ensuring our guests have a memorable stay. Positioning yourself as the welcoming face of the hotel, you will set the tone for each guest’s experience from the moment they arrive. We offer competitive compensation starting at $15.00 per hour, along with a full-time schedule of 30-40 hours per week, which includes access to comprehensive health, vision, life, and dental insurance. Additional benefits include paid time off, sick leave, participation in a 401k plan with company matching, and exclusive hotel room discounts.

This role requires working the 2nd shift from 3 PM to 11 PM, including weekends and holidays. Candidates should possess a natural welcoming demeanor, communicate clearly and positively, actively listen to guests, and provide accurate information regarding hotel amenities and local attractions.

Key Responsibilities:
– Facilitate the guest registration process by efficiently entering and retrieving information from the computer system, confirming essential details such as the number of guests and room rates, and promoting hotel marketing programs.
– Verify and imprint credit card information for authorization, process various forms of payment, and perform accurate arithmetic calculations when required.
– Answer phone calls with professionalism, take and input messages into the computer system for guests, and manage mail and packages as requested.
– Efficiently close guest accounts at check-out and ensure guest satisfaction; address any concerns that may arise with tact and professionalism.
– Maintain composure during emergency situations or peak hotel activity, resolving issues such as room changes or credit concerns.
– Address guest complaints with thorough research and effective solutions while maintaining a calm and proactive approach.

Other Responsibilities:
Regular attendance is crucial in this role, adhering to the standards set by Pyramid Global Hospitality. Due to the hospitality industry’s cyclical nature, employees may be asked to adjust their schedules to meet business needs. Compliance with all hotel rules and regulations is required to ensure the safety and efficiency of hotel operations.

Supportive Functions:
In addition to primary responsibilities, you may be requested to:
– Manage safety deposit box requests from guests.
– Operate the facsimile machine for incoming and outgoing transmissions and log those transactions.
– Assist the supervisor with additional tasks as needed.

Qualifications:
– High school diploma is preferred.
– No prior hotel experience is necessary; however, previous hospitality experience is advantageous.
– No special licenses are required, but applicants must meet minimum bonding standards.
– Grooming standards mandate a neat and well-groomed appearance.
– Proficiency in additional languages is preferred.
– Ability to stand for extended periods, up to 9 hours.

Compensation:
The salary for this position ranges from $15.00 to $15.00 per hour, commensurate with qualifications and experience. Join us in delivering exceptional guest experiences while being part of a supportive and dynamic team at Pyramid Global Hospitality.

Job Posting Date: Sun, 08 Dec 2024 00:57:40 GMT

Apply now!