Front Desk Agent starting at $16/hr-Aimbridge Hospitality

Job Description

Job Title: Front Desk Agent starting at $16/hr

Company: Aimbridge Hospitality

Location: Auburn Hills, MI

Pay: $16 per hour

AI Pay Analysis: The hourly rate of $16 for a Front Desk Agent position in Auburn Hills, MI, is generally considered below the industry standard. As of 2023, the typical pay for front desk agents in many regions, including Michigan, often ranges from $16 to $20 per hour depending on factors like experience, the level of service in the hotel, and the regional cost of living. In Auburn Hills specifically, competitive wages for similar roles may lean towards the higher end of that spectrum, especially with the current labor market trends favoring job seekers. Thus, while $16/hr may attract applicants, it may not sufficiently compensate for the skills and responsibilities expected in such roles, potentially leading to higher turnover rates.

Job description:

Front Desk Agents play a crucial role in creating a welcoming atmosphere for our guests by providing exceptional service throughout their stay. The primary responsibilities include greeting and registering guests, managing reservations, and performing hotel operator and concierge duties. Agents are dedicated to delivering attentive, courteous, and efficient service to enhance guest experience, while also focusing on optimizing room revenue and occupancy rates.

Qualifications:

• High school diploma or equivalent is required; coursework in a related field is advantageous.
• Prior experience in a hotel or similar environment is preferred.
• A positive and enthusiastic demeanor, with a commitment to delivering exceptional customer service to all guests.
• Demonstrated ability to multitask, exhibit attention to detail, and problem-solve effectively to address the needs of both internal and external customers.
• Strong communication skills to convey information and ideas clearly.
• Quick and accurate decision-making skills to evaluate and select among alternative courses of action.
• Ability to maintain composure and perform effectively in stressful, high-pressure situations.
• Proficiency in anticipating, preventing, identifying, and resolving workplace issues.
• Competence in listening to and understanding the concerns of coworkers and guests.
• Basic financial literacy and aptitude in performing numerical calculations involving addition, subtraction, multiplication, and division.
• Capability to read, comprehend, and compose simple instructions, correspondence, and memos.
• Logical reasoning abilities to identify problems, gather pertinent information, establish facts, draw valid conclusions, interpret data, and handle unique or unfamiliar situations.
• Proficient in Microsoft Office Suite.
• Willingness and flexibility to work a varied schedule, including evenings, nights, weekends, and holidays.
• Understanding of hotel products and guest services, including lifestyle and full-service resorts.
• Ability to foster a positive and enjoyable work environment.

Responsibilities:

• Approach all interactions with guests and colleagues in a friendly, service-oriented manner.
• Uphold high standards of personal appearance and grooming, including appropriate uniform and name tag as per brand standards.
• Maintain regular attendance in accordance with Aimbridge Hospitality standards, adapting to the hotel’s scheduling needs.
• Adhere to Aimbridge Hospitality policies, standards, and regulations to promote safe and efficient hotel operations.
• Greet all guests at the Front Desk warmly and professionally, maintaining a friendly demeanor at all times.
• Ensure proper operation of the telephone switchboard and adherence to Aimbridge Hospitality performance standards.
• Handle inquiries regarding information, mail, and messages with efficiency and courtesy.
• Address guest questions about hotel services, facilities, and operating hours, as well as inquiries related to local dining, transportation, and entertainment options.
• Foster effective communication and teamwork with fellow associates and various hotel departments.
• Maintain awareness of rates, packages, special promotions, and in-house groups, as well as noting closed-out and restricted dates.
• Gather all necessary information accurately during the reservation process, adhering to proper rate quoting protocols.
• Stay informed about Aimbridge Hospitality policies, house rules, and hospitality terminology.
• Be familiar with and assist in emergency procedures when necessary.
• Efficiently manage the check-in and check-out processes with friendliness and professionalism.
• Fully operate all relevant components of the Front Desk computer system.
• Oversee the logging and delivery of packages, mail, and messages for guests and meeting rooms.
• Exhibit proper two-way radio etiquette when communicating with team members.
• Facilitate the delivery of guest items such as luggage, newspapers, messages, and amenities as requested.
• Maintain an up-to-date knowledge of all hotel amenities, special events, local attractions, and activities available in the surrounding area.
• Perform additional duties as assigned, including assisting colleagues in other areas of the hotel, maintaining a clean and organized workspace, and ensuring overall cleanliness and safety throughout the property and grounds.
• Access back-of-house areas and handle sensitive information responsibly.
• Demonstrate proficiency in cash handling, preparing, and depositing cash drops, and balancing bank transactions.
• Interact with guests and team members, occasionally unsupervised, in a professional manner.
• Maintain access control to secured areas within the hotel, including Master Keys, storage areas, and confidential files.
• Drive safely for business-related purposes.
• Uphold a high level of trust and responsibility in all duties.
• Represent the company with integrity, competence, and sound judgment.

Job Posting Date: Sat, 16 Nov 2024 23:27:49 GMT

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