Front Desk Agent starting at $16/hr-Hyatt

Auburn Hills, MI
November 17, 2024
Full Time
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Average Pay*:
*average hourly rate for this position in your area
Deadline date:
$16 - $16

Job Description

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Job Title: Front Desk Agent starting at $16/hr

Company: Hyatt

Location: Auburn Hills, MI

Pay: $16 per hour

AI Pay Analysis: An hourly rate of $16 for a Front Desk Agent in Auburn Hills, MI, is generally considered on the lower end of the scale for this position. According to various salary data sources, the typical hourly wage for front desk agents in Michigan typically ranges between $14 to $20, depending on factors like experience, specific employer, and additional responsibilities. While $16/hr may be competitive for entry-level positions, it may not attract seasoned candidates who might expect higher pay, especially considering the cost of living in the broader Detroit metropolitan area. Therefore, while the rate is within the acceptable range, it may lack appeal for more experienced applicants.

Job description:

Front Desk Agents play a crucial role in creating a welcoming and hospitable environment for our guests. They are responsible for greeting and registering guests, ensuring exceptional service throughout their stay, and efficiently settling accounts at departure. Key responsibilities include guest registration, reservation management, and providing hotel operator and concierge services. The role requires delivering attentive, courteous, and efficient service while maximizing room revenue and occupancy.

Qualifications:

  • A High School diploma or equivalent is required; coursework in a related field is advantageous.
  • Previous experience in a hotel or related field is preferred.
  • A positive, upbeat demeanor with a commitment to delivering outstanding customer service is essential.
  • Ability to multi-task, pay close attention to detail, and effectively problem-solve for both internal and external customers.
  • Strong verbal communication skills are required to convey information clearly.
  • Quick and accurate evaluation of alternatives to make informed decisions is necessary.
  • Ability to maintain composure in high-stress situations.
  • Proficiency in identifying, anticipating, and resolving workplace issues effectively.
  • Strong listening skills to understand and clarify concerns raised by guests and co-workers.
  • Comfort with financial information and basic arithmetic operations is required.
  • Ability to perform basic numerical operations, including counting, adding, subtracting, multiplying, and dividing.
  • Capability to read, comprehend, and write simple instructions and short correspondence.
  • Logical reasoning skills to define problems, gather information, and draw valid conclusions.
  • Operational proficiency in Microsoft Office Suite is necessary.
  • Flexibility to work varied shifts, including evenings, nights, weekends, and holidays.
  • A solid understanding of hotel products and guest services is preferred.
  • A proactive attitude towards fostering a positive work environment.

Responsibilities:

  • Approach all guest and associate interactions with a friendly, service-oriented demeanor.
  • Uphold high standards of personal appearance and grooming, including the proper uniform and name tag, in accordance with brand standards.
  • Maintain regular attendance as required by Aimbridge Hospitality, with scheduling that varies based on hotel needs.
  • Adhere to Aimbridge Hospitality policies, standards, and regulations to support safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk, maintaining a warm and friendly demeanor.
  • Ensure proper operation of the telephone switchboard, meeting Aimbridge Hospitality performance standards.
  • Handle requests for information, mail, and messages efficiently and courteously.
  • Address guest inquiries regarding hotel services, facilities, and operational hours.
  • Provide information about local restaurants, transportation, and entertainment options.
  • Foster effective communication and teamwork with fellow associates and other hotel departments.
  • Stay informed about rates, packages, and special promotions; maintain familiarity with in-house groups and restricted dates.
  • Accurately obtain all necessary information when processing room reservations and follow the established rate quoting procedures.
  • Familiarize oneself with Aimbridge Hospitality policies, house rules, and hospitality terminology.
  • Assist with emergency procedures as required.
  • Conduct check-ins and check-outs in a friendly, efficient, and courteous manner.
  • Comprehend and operate all aspects of the Front Desk computer system proficiently.
  • Ensure proper logging and delivery of packages, mail, and messages to guests and meeting rooms.
  • Utilize proper two-way radio etiquette when communicating with fellow associates.
  • Deliver guest items such as luggage, newspapers, and amenities as requested.
  • Maintain an up-to-date knowledge of all property amenities, local attractions, and special events.
  • Perform other duties as assigned, including assisting coworkers, maintaining a clean work area, and ensuring overall cleanliness throughout the hotel.
  • Access back-of-house areas and handle sensitive information responsibly.
  • Show demonstrated cash handling abilities, including preparing and depositing cash drops securely and balancing the cash bank.
  • Engage with guests and colleagues, maintaining trust and responsibility.
  • Safely control and access sensitive areas within the hotel, including master keys and secured files.
  • Represent the company with honor and good character, exercising sound judgment in all interactions.

Job Posting Date: Sun, 17 Nov 2024 00:04:48 GMT

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