Front Desk-Aimbridge Hospitality

Job Description

Job Title: Front Desk

Company: Aimbridge Hospitality

Location: Belmont, OH

Pay: $11.5 per hour

AI Pay Analysis: An hourly rate of $11.50 for a Front Desk position in Belmont, OH, appears to be below the national average for similar roles, which typically ranges from $12 to $18 per hour depending on the specific responsibilities, level of experience, and the industry. In Belmont and surrounding areas, wages may be slightly lower due to the cost of living, but this rate still seems less competitive, particularly in a post-pandemic job market where wage expectations have generally increased. Therefore, while it may be in line with some entry-level positions or smaller establishments, raising this pay rate could attract more qualified candidates and reflect better alignment with current market demands in the hospitality and customer service sectors.

Job description:
Job Summary
Compensation: $11.50 per hour. Availability required on Sundays and Mondays.

As a Front Desk Agent, you will play a critical role in welcoming and registering guests while delivering exceptional service throughout their stay. Key responsibilities of this position include registering guests, managing reservations, and performing hotel operator and concierge duties. You will ensure attentive, courteous, and efficient service is provided at every stage of the guest experience, with the aim of maximizing room revenue and occupancy.

Qualifications
– High School diploma or equivalent is required; college coursework in a related field is advantageous.
– Previous experience in a hotel or similar environment is preferred.
– Must demonstrate a positive and engaging personality with a strong commitment to providing outstanding customer service.
– Ability to multitask, possess attention to detail, and solve problems effectively when interacting with both internal and external customers.
– Excellent communication skills, with the ability to convey information clearly and accurately.
– Ability to quickly evaluate and select appropriate courses of action.
– Ability to thrive in stressful, high-pressure situations.
– Proficient in handling and resolving issues proactively, including anticipating, identifying, and addressing challenges as they arise.
– Strong listening skills to understand and clarify concerns raised by guests and colleagues.
– Capability to work with financial data and perform basic arithmetic functions.
– Competence in reading, comprehending, and writing simple instructions and correspondence.
– Ability to utilize logic to define problems, gather information, draw conclusions, and interpret data in various situations.
– Proficient in the Microsoft Office Suite.
– Availability to work a flexible schedule, including evenings, nights, weekends, and holidays.
– Familiarity with hotel products and guest services (e.g., lifestyle, full service, resort).
– Collaborative mindset to contribute to an enjoyable work environment.

Responsibilities
– Approach all interactions with guests and team members in a friendly, service-oriented manner.
– Uphold high standards of personal appearance and grooming, including wearing the designated uniform and name tag in accordance with brand standards.
– Maintain regular attendance as per Aimbridge Hospitality standards, accommodating the hotel’s scheduling needs.
– Adhere to Aimbridge Hospitality policies, standards, and regulations to promote safe and efficient hotel operations.
– Welcome all guests at the Front Desk following Aimbridge Hospitality standards, maintaining a friendly and warm demeanor at all times.
– Operate the telephone switchboard efficiently, ensuring that performance standards are consistently met.
– Handle requests for information, mail, and messages in a courteous and efficient manner.
– Respond to guest inquiries regarding hotel services, facilities, and hours of operation.
– Provide information on local restaurants, transportation, entertainment, and other inquiries to enhance the guest experience.
– Foster effective communication and teamwork with fellow staff members and other hotel departments.
– Stay informed about room rates, packages, special promotions, and in-house groups, including closed-out and restricted dates.
– Gather all necessary information for room reservations and follow appropriate rate quoting procedures.
– Be knowledgeable about Aimbridge Hospitality policies, house rules, and hospitality terminology.
– Assist in emergency procedures as required.
– Process guest check-ins and check-outs with friendliness and efficiency.
– Fully understand and operate all relevant aspects of the Front Desk computer system.
– Ensure proper logging and delivery of packages, mail, and messages to guests and meeting rooms as needed.
– Utilize proper two-way radio etiquette when communicating with colleagues.
– Deliver guest items, such as luggage, newspapers, messages, packages, amenities, or other requests as needed.
– Maintain up-to-date knowledge of property amenities, special events, local attractions, and activities in the area.
– Perform additional duties as assigned, which may include assisting coworkers in various hotel areas, maintaining a clean and organized workspace, and ensuring overall cleanliness and safety throughout the hotel.
– Access back-of-house areas and sensitive information as required.
– Demonstrate proficiency in handling cash, preparing and depositing cash drops, and securing and balancing the cash bank.
– Interact and occasionally have unsupervised contact with guests and colleagues.
– Manage access to sensitive areas of the hotel, including Master Keys, guest rooms, and secured storage.
– Drive safely for business purposes as required.
– Maintain a high level of trust and accountability in all responsibilities.
– Represent the company with integrity and good character while exercising sound judgment.

Property Details
Conveniently located off I-70, our non-smoking hotel is in proximity to a variety of restaurants and outdoor activities. Guests will find Barkcamp State Park, Belmont Lake, Belmont Mills, and Good Wood Incorporated just a short drive away from our pet-friendly accommodations.

The hotel features a versatile meeting room, accommodating up to 15 guests for conferences or banquets. We are dedicated to hosting successful meetings and special events, offering competitive rates for both large and small groups.

Company Overview
As the global leader in third-party hotel management, our expanding portfolio includes over 1,550 hotels across all 50 states and 22 countries, spanning from premier international brands to luxury hotels, destination resorts, and lifestyle properties. Our dedicated associates worldwide are passionately committed to providing exceptional service and achieving outstanding results, thriving in a culture that encourages everyone to excel. Join us at Aimbridge Hospitality, where a world of possibilities awaits.

Benefits
Following an initial waiting period, full-time team members are eligible for a competitive benefits package that includes:
– Daily Pay option — inquire with your recruiter for details
– Medical, Dental, and Vision Coverage
– Short-Term and Long-Term Disability Income
– Term Life and AD&D Insurance
– Paid Time Off
– Employee Assistance Program
– 401(k) Retirement Plan

Job Posting Date: Fri, 20 Dec 2024 02:23:19 GMT

Apply now!