Front Desk Associate-European Wax Center – Akron

Job Description

Job Title: Front Desk Associate

Company: European Wax Center – Akron

Location: Akron, OH

Pay: $12 per hour

AI Pay Analysis: As of October 2023, an hourly wage of $12 for a Front Desk Associate in Akron, OH, is generally considered below the competitive range for this role. According to various salary data sources, the typical hourly rate for Front Desk Associates in similar locations typically falls between $13 to $17 per hour, depending on experience and specific employer factors. While cost of living in Akron may permit lower wages, the prevailing market rate suggests that $12 may not suffice in attracting qualified candidates or retaining staff, particularly in sectors such as hospitality and healthcare where frontline customer service is critical.

Job description:
As a Guest Service Associate at the European Wax Center’s newly established location in Akron, Ohio, you will serve as the initial point of contact for our guests, welcoming them as they arrive for their body wax appointments and bidding them farewell as they exit. Your role is pivotal in shaping the overall experience of our guests, ensuring their satisfaction while fostering a positive atmosphere.

Daily responsibilities include managing incoming and outgoing calls, meticulously documenting each reservation to effectively communicate details about wax pass savings and promotions. You will facilitate the completion of required paperwork prior to guests’ appointments and assist with check-out and rebooking following their waxing services.

This position offers a competitive hourly wage of $12, complemented by commissions earned through Wax Pass sales. Our Guest Service Associates typically earn an additional $10 to $20 per hour based on their sales performance.

No prior sales experience is necessary to excel in this role; we are committed to providing comprehensive training. However, candidates must possess an outgoing personality and a genuine enjoyment of engaging with people. Flexibility in availability is essential, as weekends are peak periods for guest appointments.

Your primary support will come from the Center Manager, who will meet with you regularly to help you achieve success and maximize your earning potential. Any inquiries regarding employee benefits can be addressed during your initial phone or video screening.

We encourage those interested in career advancement to inquire about opportunities for growth within our organization. Aspiring to progress from Guest Service Associate to Center Manager is not just possible; it is a priority for us. Elevating your career within our company entails strategic steps, personal development, and effective relationship building. To facilitate your growth, a minimum availability of three days per week, including one weekend shift, is expected.

We emphasize consistency and drive, and if you are eager to learn and develop within our team, we encourage you to express this interest. Continuous training, collaboration with key associates, and participation in relevant online courses will enhance your skill set while demonstrating your commitment to personal development.

Physical demands for this position are representative of those typically encountered in a customer service role. Reasonable accommodations may be made for individuals with disabilities. Essential functions include frequent communication, handling interactions with tools or controls, and occasional physical activity such as standing, walking, and lifting up to 25 pounds. Specific vision abilities required include close vision, distance vision, peripheral vision, and the capacity to adjust focus. The work environment typically maintains a moderate noise level.

Please note, this job description is intended to provide a general overview of the responsibilities associated with this position and does not encompass all duties that may be assigned. Employees may be asked to perform other job-related instructions and responsibilities as directed by authorized personnel. All listed duties and responsibilities are essential functions and may be subject to modifications to reasonably accommodate individuals with disabilities. Successful performance in this job necessitates specific skills, aptitudes, and abilities. This document outlines minimum requirements and does not create an employment contract, either implied or explicit, beyond an at-will employment relationship.

Job Posting Date: Sat, 30 Nov 2024 23:31:09 GMT

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