Front Desk Associate-Fastsigns

Job Description

Job Title: Front Desk Associate

Company: Fastsigns

Location: Grand Rapids, MI

Pay: $15 – 20 per hour

AI Pay Analysis: The hourly rate of $15 to $20 for a Front Desk Associate in Grand Rapids, MI, is generally competitive but may vary based on factors like experience, responsibilities, and the specific industry segment (hospitality, healthcare, etc.). As of 2023, wage data indicates that the average pay for similar roles in the region typically ranges from $14 to $18 per hour, making this pay range slightly above or in line with the lower to mid-range of industry standards. Additionally, considering the cost of living in Grand Rapids, this wage can be considered reasonable for entry-level positions, especially when combined with potential benefits or opportunities for tips in hospitality settings. Therefore, while the rate is on the lower end, it remains adequate and competitive within the local labor market.

Job description:
We are looking for a personable and organized Front Desk Associate to serve as the welcoming face of our FastSigns center. The ideal candidate will demonstrate exceptional communication skills, a keen attention to detail, and a strong commitment to customer service. This role is essential for creating a positive first impression and ensuring the seamless operation of front desk activities.

Key Responsibilities:
– Greet and assist all walk-in customers promptly and professionally.
– Answer phone calls, direct inquiries, and provide information about our products and services.
– Schedule appointments and maintain an organized calendar for consultations and meetings.
– Process customer orders, payments, and invoices with accuracy and efficiency.
– Facilitate communication between clients and the FastSigns team to ensure timely responses and updates.
– Maintain a clean and organized reception area to enhance the customer experience.
– Assist in preparing sales materials and displays as needed.
– Support marketing initiatives by distributing promotional materials and sharing company updates with customers.
– Perform other administrative duties as required to support the team and improve customer satisfaction.

Qualifications:
– High school diploma or equivalent; additional education or training in customer service, administration, or a related field is advantageous.
– Previous experience in a customer-facing role or administrative position is preferred.
– Excellent communication and interpersonal skills.
– Strong organizational abilities and attention to detail.
– Proficiency in standard office software (e.g., Microsoft Office Suite) and familiarity with point-of-sale systems.
– Capacity to multitask and maintain composure under pressure.
– A positive attitude and a team-oriented mindset.

Benefits:
– Competitive salary
– Opportunities for professional development
– A friendly, supportive work environment
– Paid vacation
– Health benefits
– Performance bonus

FastSigns is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Posting Date: Wed, 12 Feb 2025 23:48:09 GMT

Apply now!