Front Desk Clerk (2) Openings-Kewadin Casinos

Saint Ignace, MI
November 11, 2024
Full Time
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Average Pay*:
*average hourly rate for this position in your area
Deadline date:
$15 - $15

Job Description

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Job Title: Front Desk Clerk (2) Openings

Company: Kewadin Casinos

Location: Saint Ignace, MI

Pay: $14.64 per hour

AI Pay Analysis: The hourly rate of $14.64 for a Front Desk Clerk position in Saint Ignace, MI, is below the national average pay for this role, which typically ranges from $15 to $20 per hour, depending on experience and location. In Michigan specifically, the average wage for front desk clerks hovers around $15-$16 per hour, making this offer less competitive when considering the cost of living and prevailing wage standards in the area. Furthermore, while entry-level positions may start lower, the current wage may limit the pool of potential applicants seeking fair compensation. Overall, this pay rate may hinder the attractiveness of the role in attracting qualified candidates.

Job description:

The Front Desk Clerk, reporting to the Front Desk Supervisor or Guest Services Supervisor, plays a vital role in ensuring a welcoming and seamless experience for hotel patrons. This position is responsible for registering and assigning rooms to guests, securing methods of payment, issuing room keys, transmitting and receiving messages, maintaining records of occupied rooms and guest accounts, as well as making and confirming reservations and presenting statements to guests. The ideal candidate will deliver attentive, cheerful, courteous, and professional customer service to all clients, both internal and external, consistently striving to exceed their expectations.

Essential Functions: (Includes but is not limited to the following)

  • Calculate bills, post charges, collect payments, and provide change to guests.
  • Reconcile daily paperwork to ensure accuracy.
  • Manage the making and confirming of reservations.
  • Deliver prompt, friendly, and professional service to all customers.
  • Report safety and security hazards to the appropriate authorities.
  • Maintain records of room availability and guest accounts.
  • Promote and sell various aspects of the property, including packages, tickets, and special promotions.
  • Transmit and receive messages, as well as set wake-up calls for guests.
  • Route calls to guest rooms, other departments, and Sault Tribe businesses.
  • Issue room keys to guests.
  • Respond to inquiries by providing general information and processing calls.
  • Maintain an organized cash drawer.
  • Complete end-of-shift reports accurately.
  • Communicate with housekeeping staff regarding room status updates.
  • Manage paging operations for the Casino complex.
  • Keep a detailed log of maintenance issues.

Additional Responsibilities: (Includes but is not limited to the following)

  • Adhere to all company and departmental policies and procedures.
  • Assist the Bell/Valet team with luggage handling and vehicle parking.
  • Perform any other job-related duties as assigned.

Contacts:
Interact regularly with immediate peers, colleagues in other departments, supervisors/managers, executives, customers, and external vendors/service providers.

Physical Requirements:
Primarily a sedentary position which involves sitting with occasional lifting of a maximum of 10 pounds. Physical factors include constant standing, frequent walking, pushing/pulling, and the use of various vision types (near/midrange/far vision, depth perception, and color/field of vision), along with bending. Working conditions may involve frequent exposure to noise and air quality issues, occasional weather conditions, and extremes in temperature and humidity. Potential hazards include regular use of computers and exposure to equipment, along with occasional exposure to moving mechanical parts and chemicals.

Requirements:

  • Education: High school diploma or equivalent is required.
  • Experience: A minimum of one year in the hospitality industry is preferred.
  • Certification/License: Successful completion of a criminal background investigation in accordance with the rules set forth by the National Indian Gaming Commission is required.
  • Knowledge, Skills, and Abilities: A solid understanding of customer service principles, needs assessment techniques, quality service standards, and customer satisfaction evaluation methods is necessary. Proficiency in word processing, spreadsheet, and database software is essential. Candidates should be adept in using office equipment such as calculators, copiers, fax machines, printers, and computers. Excellent verbal and written communication skills are crucial. The ability to maintain effective working relationships with supervisors, coworkers, and the general public is expected. Flexibility and availability to work various shifts, including nights, weekends, and holidays, are essential. Candidates must be capable of working with minimal supervision and uphold confidentiality. Preference will be given to Native American candidates.

Job Posting Date: Sun, 10 Nov 2024 23:13:52 GMT

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