Front Desk Clinical Receptionist-Yale University

Job Description

Job Title: Front Desk Clinical Receptionist

Company: Yale University

Location: Yale, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a “Front Desk Clinical Receptionist” in Yale, MI, it’s important to consider industry standards and regional data. Typically, front desk receptionists in healthcare settings can earn between $14 to $20 per hour, depending on experience, the complexity of the role, and the local cost of living. In a smaller town like Yale, rates may skew lower compared to larger urban centers. If the offered rate falls within or slightly above this range, it would be considered competitive; however, if it is significantly lower, it may not attract quality candidates. Overall, without specific figures, it’s vital to benchmark against local and national averages to determine competitiveness accurately.

Job description:
Essential Duties:

1. Manage incoming telephone calls, assessing the urgency of each inquiry. Provide assistance or direct callers to the appropriate personnel, contacting physicians or nurses directly for urgent matters. Support fellow receptionists in screening patient calls.

2. Deliver specialized information regarding departmental policies, procedures, insurance, and services. Assist patients in completing necessary forms.

3. Build and maintain monthly provider master schedules and clinic calendars from established sources, verifying provider sessions worked. Adjust schedules to accommodate time off, additional patients, hospital emergencies, and create patient bump lists as needed due to last-minute provider cancellations.

4. Schedule patient appointments while resolving any scheduling conflicts. Notify patients of changes or cancellations and prioritize appointments based on urgency. May involve scheduling patients for clinical research studies.

5. Greet patients and visitors, securing relevant information regarding their needs and directing them appropriately. Update patient records, verify insurance details, assess service levels, and track referrals as necessary. Initiate billing processes by completing patient encounter forms and processing fee-for-service payments.

6. Coordinate the booking of diagnostic tests and specialized appointments at hospitals and other medical facilities, ensuring patients receive the appropriate documentation and instructions for their procedures.

7. Schedule surgical procedures for patients, coordinating available dates for surgery and arranging pre- and post-operative examinations and lab work. Maintain relevant paperwork and track completion status, as well as manage changes to the surgery schedule as required.

8. Organize and coordinate departmental meetings, classes, clinics, conferences, and additional events.

9. Utilize computer systems to input and retrieve data, merge and manipulate information to generate complex reports. Compile and maintain clinical and patient statistical data, producing summaries and reports as needed.

10. Prepare correspondence, clinical information, reports, promotional materials, and educational handouts, as well as compose general written material.

11. Obtain and verify patient charts, medical records, and lab reports for completeness.

12. Sort, screen, and distribute incoming mail. Prioritize medical forms that need completion by clinical staff and facilitate interdepartmental communication, including the distribution of medical records and reports.

13. Establish and maintain organized filing systems.

14. Maintain inventory of office supplies and educational materials.

15. Supervise and mentor support staff as required, ensuring sufficient coverage of the reception desk.

16. Execute other functions incidental to office activities.

Required Education and Experience:

A minimum of four years of related work experience, two of which must be in the same job family at a lower level, alongside a high school diploma; or two years of related work experience combined with an Associate degree; or an equivalent blend of education and experience is acceptable.

Weekend Hours Required: Occasional

Evening Hours Required: Occasional

Duration Type: Regular

Work Week: Flexible or Non-Standard (for anything other than Standard)

Drug Screen: No

Health Screening: No

Yale Posting Status: CLOSED TO FURTHER APPLICATIONS

Background Check Requirements:

All candidates for this role will be subject to pre-employment background screening, which may include checks for motor vehicle records, DOT certification, drug testing, and credit histories based on the position’s description and requirements. All job offers are contingent upon successful completion of a background check. For more information on these requirements and the screening process, please visit the “Learn about background checks” section under Applicant Support Resources on the It’s Your Yale website.

Searchable Job Family: Clinical, Secretarial

External Gateway Posting Date: 31-Oct-2024

Total # of hours to be worked: 37.5

Position Focus:

This role provides high-level administrative and clerical support to an assigned Disease Team within the Yale Cancer Center (YCC) at Smilow Cancer Hospital. Under limited supervision and using independent judgment and initiative, the incumbent will assist in coordinating the outpatient clinical activities of the team.

Preferred Education, Experience and Skills:

Experience in oncology is preferred, along with prior experience with Cadence.

Posting Disclaimer:

This job description is intended to provide a representative summary of the key functions required for the position and should not be construed as an exhaustive list of specific duties and responsibilities. Employees will receive specific job-related assignments from their hiring departments.

Compensation Grade: Labor Grade C

Bargaining Unit: L34 – Local 34 (Yale Union Group)

Supervisory Organization: Comprehensive Cancer Center – Smilow Ambulatory Services

Time Type: Full time

Required Skill/Ability 1:

Proficient in EMR systems such as EPIC, with strong attention to detail and a demonstrated experience in clinical intake processes.

Required Skill/Ability 2:

Ability to effectively coordinate multiple tasks in a fast-paced medical office, exhibiting a calm and pleasant demeanor. Proven experience in managing a high volume of direct patient interactions and proficiency in clinical appointment scheduling.

Required Skill/Ability 3:

Exceptional, patient-centered customer service skills, supported by references that indicate exemplary attendance, punctuality, and reliability.

Required Skill/Ability 4:

Motivated team player with strong oral and written communication skills.

Required Skill/Ability 5:

Demonstrated administrative and organizational skills, excellent critical thinking abilities, and the capacity to work under pressure while exercising sound judgment. Flexibility to cover various clinical areas.

Note:

Yale University is a tobacco-free campus.

Wage Ranges: Click to see our Wage Ranges

Work Model: On-site

Health Requirements:

Certain positions entail associated health requirements based on specific job responsibilities. These may include vaccinations, testing, or examinations mandated by law, regulation, or university policy.

Job Posting Date: Sat, 02 Nov 2024 04:35:28 GMT

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