Front Desk-Days Inn Belmont

Belmont, OH
January 2, 2025
Part Time
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Average Pay*: 10 to 14 dollars per hour.
*average hourly rate for this position in your area
Deadline date:
$12 - $12

Job Description

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Job Title: Front Desk

Company: Days Inn Belmont

Location: Belmont, OH

Pay: $11.5 per hour

AI Pay Analysis: The hourly rate of $11.50 for a “Front Desk” role in Belmont, OH appears to be below the average industry standard. As of October 2023, the typical pay for similar positions in the region generally ranges from $12 to $15 per hour, depending on factors such as experience, specific job responsibilities, and the employer’s size. While rates may vary based on local cost of living and demand for such positions, $11.50 could be considered low, potentially indicating a lack of competitiveness in attracting qualified candidates for the role.

Job description:

Front Desk Agents play a vital role in creating a welcoming environment for guests. The position offers a competitive salary of $11.50 per hour and requires availability on Sundays and Mondays. Responsibilities include greeting and registering guests, providing exceptional service throughout their stay, and managing the settlement of guest accounts upon departure. Key duties encompass registering guests, handling reservations, and performing hotel operator and concierge tasks. The selected candidate will ensure an attentive, courteous, and efficient service experience while aiming to maximize room revenue and occupancy.

Qualifications:

  • A high school diploma or equivalent is required; coursework in a relevant field is advantageous.
  • Previous experience in a hotel or related field is preferred.
  • A positive and upbeat personality with a commitment to exceptional customer service is essential.
  • The ability to multitask, pay close attention to detail, and solve problems effectively while working with both internal and external customers is necessary.
  • Strong communication skills are required to convey information clearly.
  • Quick and accurate decision-making skills are essential when evaluating various courses of action.
  • The candidate must remain composed and perform well in high-pressure situations.
  • Proficiency in anticipating, preventing, identifying, and resolving workplace problems is important.
  • Active listening skills to understand and clarify issues raised by guests and colleagues are crucial.
  • Competence in working with financial information, basic arithmetic operations, and basic comprehension of written instructions and correspondence is expected.
  • Familiarity with the Microsoft Office Suite is required.
  • Flexibility to work a varied schedule, including evenings, nights, weekends, and holidays, is essential.
  • Understanding of hotel products and guest services is beneficial.
  • The candidate should contribute positively to creating an enjoyable work environment.

Responsibilities:

  • Approach all interactions with guests and associates in a friendly, service-oriented manner.
  • Uphold high standards of personal appearance and grooming by adhering to uniform and name tag policies.
  • Maintain regular attendance in accordance with Aimbridge Hospitality standards as dictated by scheduling needs.
  • Adhere to all Aimbridge Hospitality policies and regulations to promote safe and efficient hotel operations.
  • Greet and welcome all arriving guests at the Front Desk, consistently maintaining a friendly demeanor.
  • Ensure proper operation of the telephone switchboard while upholding Aimbridge Hospitality performance standards.
  • Address requests for information, mail, and messages efficiently and courteously.
  • Respond to guest inquiries regarding hotel services, facilities, and hours of operation.
  • Assist guests with questions related to restaurants, transportation, entertainment, and local attractions.
  • Foster strong communication and teamwork with fellow associates and departments within the hotel.
  • Stay informed about all rates, packages, special promotions, in-house groups, and relevant dates.
  • Gather all necessary information for taking room reservations and adhere to rate quoting procedures.
  • Familiarize oneself with all Aimbridge Hospitality policies, house rules, and hospitality terminology.
  • Be knowledgeable about emergency procedures and provide assistance as required.
  • Manage check-ins and check-outs in a friendly, efficient, and courteous manner.
  • Demonstrate proficiency in operating all relevant aspects of the Front Desk computer system.
  • Ensure accurate logging and delivery of packages, mail, and messages to guests and meeting rooms.
  • Maintain proper communication etiquette when using a two-way radio among colleagues.
  • Deliver guest items such as luggage, newspapers, messages, and amenities as requested.
  • Keep up-to-date with property amenities, special events, and local attractions.
  • Perform other duties as assigned, which may include supporting coworkers in other hotel areas and maintaining a clean and organized work environment.
  • Safeguard access to back-of-house areas, sensitive information, and secure locations within the hotel.
  • Demonstrate the ability to handle cash securely, prepare cash drops, and balance bank transactions.
  • Engage with guests and colleagues with a high level of trust and responsibility.
  • Represent the company with integrity and sound judgment while exercising discretion regarding sensitive access, such as Master Keys and secure areas.

This position offers an exciting opportunity within a well-established hotel located off I-70, minutes from various dining and outdoor activities, including nearby Barkcamp State Park and Belmont Lake. We invite you to join our prestigious organization, renowned for its commitment to exceptional hospitality and the opportunity for career advancement within Aimbridge Hospitality’s global portfolio.

Job Posting Date: Thu, 02 Jan 2025 08:09:34 GMT

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