Front Desk/Host-Dave & Buster’s

Job Description

Job Title: Front Desk/Host

Company: Dave & Buster’s

Location: Niles, OH

Pay: $10.45 – 12 per hour

AI Pay Analysis: The hourly rate of $10.45 to $12 for a Front Desk/Host position in Niles, OH appears to be below the national average. As of 2023, typical hourly wages for similar roles in the hospitality and service industry generally range from $12 to $18, depending on experience, specific duties, and local cost of living. Considering Ohio’s average minimum wage and the demand for customer service roles, this pay range may not be competitive, especially for candidates seeking positions with better compensation or opportunities for career growth. Overall, the offered pay could be seen as a limiting factor in attracting qualified individuals in a competitive job market.

Job description:
Dave & Buster’s provides a unique and dynamic work environment where no two days are alike. You will engage with a diverse clientele, with flexible schedules that can accommodate your educational or other job commitments. Our team is composed of supportive and enthusiastic colleagues, making for an enjoyable workplace atmosphere.

We offer a comprehensive benefits package for eligible positions, which includes medical, dental, and vision coverage, a 401(k) plan, complimentary game credits, and more.

POSITION OVERVIEW: The front desk and host role is critical in ensuring that our Guests’ first interactions with Dave & Buster’s are marked by warmth and hospitality. This position requires excellent communication skills to effectively guide Guests through their retail, gaming, and dining experiences.

KEY RESPONSIBILITIES:
– Provide an exceptional Guest experience by delivering the optimal combination of food, beverages, and gaming in an environment designed for unrestrained enjoyment.
– Serve as the welcoming face of the establishment, greeting Guests with enthusiasm while managing game rentals, merchandise sales, and phone inquiries.
– Maintain open lines of communication with immediate supervisors to address any issues or unusual occurrences and propose suitable solutions.
– Bid farewell to departing Guests, ensuring their satisfaction and inviting their return.
– Prepare for shifts by ensuring that the area is adequately stocked with supplies, including menus, utensils, Power cards, and gift cards.
– Oversee the cleanliness and organization of the Front Desk and Host station, ensuring that all menus are properly maintained and accessible.
– Conduct regular checks for necessary supplies and restock as needed.
– Engage in discussions with management regarding areas requiring improvement.
– Perform inventory on merchandise during and after shifts as necessary.
– Foster positive working relationships with all team members to promote a cooperative and efficient working environment.
– Alert management to any Guests who may be dissatisfied with their experience.
– Offer assistance to team members when required or when business dictates.
– Optimize table turnover by monitoring table availability and ensuring timely bussing and cleaning.
– Strategically manage seating arrangements to ensure fairness and balance in dining areas.
– Direct Guests effectively from the entrance, addressing their needs promptly.
– Manage wait times, conveying necessary information to Guests, team members, and managers.
– Deliver silverware to Guests as they are seated.
– Accurately process financial transactions and assist with “To Go” orders.
– Sell merchandise from the Front Desk as applicable.
– Maintain a friendly demeanor and professionalism at all times, including adherence to dress guidelines.
– Communicate effectively in English, articulating greetings, assistance requests, and farewells to Guests.
– Demonstrate the ability to address dissatisfied Guests calmly and escalate issues to management.
– Candidates must be at least 16 years of age.

PHYSICAL REQUIREMENTS:
The physical demands outlined here are representative of the requirements for a Team Member to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities. Regular duties may include:
– Working days, evenings, and weekends as needed.
– Operating in a lively, fast-paced environment with potential distractions.
– Reading and composing handwritten notes.
– Lifting and transporting items up to 30 pounds.
– Moving throughout the facility and standing for extended periods.
– Walking or standing for the duration of the shift.
– Frequent reaching, bending, and stooping.

These statements describe the general nature and scope of tasks performed by individuals in this position and are not an exhaustive list of all responsibilities and skills needed.

As an equal opportunity employer, Dave & Buster’s is committed to maintaining a nondiscriminatory work environment in accordance with Federal, State, and Local laws.

Dave & Buster’s is also proud to be an E-Verify Employer where required by statute.

SALARY:
Compensation for this role ranges from $10.45 to $12 per hour.

Job Posting Date: Thu, 28 Nov 2024 00:54:42 GMT

Apply now!