Front Desk/Host-Dave & Buster’s

Job Description

Job Title: Front Desk/Host

Company: Dave & Buster’s

Location: Lansing, MI

Pay: $12.48 – 16 per hour

AI Pay Analysis: The hourly rate of $12.48 to $16 for a Front Desk/Host position in Lansing, MI, appears to be on the lower end of the scale when compared to industry standards for similar roles. According to data, average wages for front desk or hospitality positions in Michigan typically range from $14 to $20 per hour, depending on factors such as experience, establishment type, and location within the state. While the offered rate may attract entry-level candidates, it may not be competitive enough to retain experienced staff or attract applicants seeking higher wages, especially in a post-pandemic labor market where many employers are increasing pay to enhance recruitment and retention efforts. Overall, to ensure competitiveness and align with industry norms, a review and possible adjustment of the pay range may be advisable.

Job description:
Dave & Buster’s provides a unique work environment where no two days are the same. Our team members enjoy a dynamic atmosphere, engaging with hundreds of guests while benefiting from flexible schedules that accommodate schooling or other employment. The camaraderie among co-workers enhances the overall experience.

We offer a comprehensive benefits package for many positions, which includes medical, dental, vision, 401K, complimentary games, and more.

POSITION SNAPSHOT: The Front Desk and Host position serves as the first point of contact for our guests, ensuring a positive and welcoming initial impression of Dave & Buster’s. This role requires strong communication skills as you guide guests through retail, game rental, and dining experiences.

NITTY GRITTY DETAILS:
– Deliver an exceptional guest experience through a perfect blend of culinary offerings, beverages, and entertainment in an environment designed for celebrations and fun.
– Act as the ambassador of our venue, greeting guests with enthusiasm and positivity while coordinating game rentals, merchandise transactions, and phone inquiries. Ensure every guest is met with a warm smile upon entry.
– Maintain open communication with your immediate supervisor regarding any issues or noteworthy matters, taking prompt corrective action or proposing alternative solutions as necessary.
– Bid farewell to departing guests, ensuring their satisfaction and inviting them to return.
– Prepare for each shift by stocking the area with necessary supplies such as menus, silverware, and gift cards.
– Monitor the cleanliness and organization of the Front Desk and Host station, ensuring all menus are properly stocked and maintained.
– Conduct regular checks for restocking essential supplies and bring all areas of the venue up to standard.
– Engage in discussions with management about any problem areas that need attention.
– Perform merchandise inventory during and after your shift, as required.
– Foster and maintain positive working relationships with all team members, promoting a cooperative and harmonious work environment aimed at maximizing morale, productivity, and effectiveness.
– Alert management to any guests who may appear dissatisfied.
– Assist fellow team members as needed based on business demands.
– Optimize table turnover by identifying open tables and proactively cleaning and resetting them.
– Manage seating in accordance with established guidelines to ensure fairness in dining areas.
– Facilitate guest flow at front entry, assisting with inquiries and directing as necessary.
– Manage wait times effectively, communicating relevant information to guests, team members, and managers as needed.
– Provide silverware as guests are seated, ensuring timely and accurate transaction processing.
– Execute accurate calculations of bill transactions and efficiently handle guest requests with a friendly demeanor.
– Take responsibility for reconciling any cash from your cash drawer.
– Complete “To Go” order transactions for guests, ensuring accuracy and satisfaction.
– Promote merchandise sales from the Front Desk, if applicable.
– Maintain a friendly disposition, regularly engaging with guests with a smile.
– Previous experience in restaurant, retail, or cashier roles is preferred, although not required.
– Be capable of effectively communicating with multiple guests while showcasing enthusiasm for Dave & Buster’s.
– Adhere to dress guidelines, maintaining a neat, clean, and professional appearance at all times.
– Demonstrate proficiency in reading and communicating in English, articulating clear greetings, assistance requests, and farewells to guests.
– Skillfully respond to dissatisfied guests while notifying management of any issues.
– Applicants must be at least 16 years old.

Requirements:
The physical demands detailed here represent those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to fulfill these responsibilities. While performing the duties of this position, the Team Member will regularly be required to:
– Work during days, nights, and/or weekends as needed.
– Function effectively in a noisy, fast-paced environment with various distractions.
– Read and write handwritten notes.
– Lift and carry up to 30 pounds.
– Move throughout the facility and stand for extended periods.
– Walk or stand for the duration of the shift.
– Frequently reach, bend, and stoop.

The above statements are meant to provide an overview of the general nature and level of work being performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

As an equal opportunity employer, Dave & Buster’s is committed to a nondiscrimination policy in all employment aspects and complies with all applicable Federal, State, and Local laws regarding nondiscrimination. Dave & Buster’s proudly participates in E-Verify where required by law.

Salary:
Compensation ranges from $12.48 to $16 per hour.

Job Posting Date: Thu, 06 Mar 2025 06:19:48 GMT

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