Front Desk Lead-Aimbridge Hospitality

Job Description

Job Title: Front Desk Lead

Company: Aimbridge Hospitality

Location: Livonia, MI

Pay:

AI Pay Analysis: To accurately analyze the competitiveness of the hourly rate for a “Front Desk Lead” in Livonia, MI, it would be essential to have the specific rate you’re referring to. Nevertheless, generally speaking, the pay for this role often ranges from $15 to $25 per hour, depending on factors like experience, specific industry (e.g., hospitality vs. healthcare), and the size of the organization. In Livonia, a suburban area with a mix of industries, a competitive rate would typically align with these figures. If the provided hourly rate falls within or above this range, it can be considered competitive and aligned with industry standards for similar positions in the area. For a more precise evaluation, having the exact figure would allow a targeted comparison.

Job description:
Front Desk Lead serves as the primary contact for inquiries and complex projects or concerns related to Front Desk Services, both for guests and associates. This position involves assisting with the training of new Front Desk Agents while also performing the duties of a Front Desk Agent, which include greeting and registering guests, providing exceptional service throughout their stay, and settling accounts upon departure.

Key responsibilities encompass focused training of front desk associates, managing guest registrations, making and modifying reservations, and performing hotel operator and concierge duties. The role requires delivering attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while striving to maximize room revenue and occupancy.

QUALIFICATIONS:
– A high school diploma or equivalent is required; college coursework in a related field is preferred.
– Prior experience in a hotel or a related field is preferred, particularly in a leadership capacity.
– A positive and upbeat personality with a strong desire to provide outstanding customer service to guests.
– Strong multitasking abilities, attention to detail, and effective problem-solving skills to address internal and external customer needs.
– Excellent communication skills, with the ability to clearly convey information and ideas.
– Capability to quickly and accurately evaluate and select among alternative courses of action.
– Composure in stressful, high-pressure situations.
– Proficiency in identifying, preventing, and solving workplace problems as necessary.
– Skilled in listening to, understanding, and clarifying issues raised by colleagues and guests.
– Aptitude for working with financial data and performing basic arithmetic.
– Ability to maintain objectivity and professionalism under pressure.

JOB RESPONSIBILITIES:
– Approach all interactions with guests and associates in a friendly, service-oriented manner.
– Uphold high standards of personal appearance and grooming, adhering to uniform and name tag requirements as outlined by brand standards.
– Maintain regular attendance in compliance with Aimbridge Hospitality standards, with scheduling that varies based on hotel needs.
– Follow Aimbridge Hospitality standards and regulations to facilitate safe and efficient hotel operations.
– Exhibit a friendly and warm demeanor at all times.
– Conduct comprehensive orientation for new Front Desk Agents.
– Assist with higher-level concerns or questions from guests or associates.
– Greet and welcome all guests at the Front Desk in accordance with Aimbridge Hospitality standards.
– Ensure proper operation of the telephone switchboard and adherence to performance standards.
– Handle requests for information, mail, and messages efficiently and courteously.
– Address guest inquiries regarding hotel services, facilities, and operating hours, as well as offering recommendations for local restaurants, transportation, and entertainment.
– Foster effective communication and teamwork with fellow associates and other hotel departments.
– Adhere to all Aimbridge Hospitality credit policies.
– Stay informed about all rates, packages, special promotions, in-house groups, and closed/restricted dates.
– Gather all necessary information when processing room reservations and follow the appropriate rate quoting procedures.
– Familiarize yourself with Aimbridge Hospitality policies, house rules, and hospitality terminology.
– Assist in emergency procedures as required.
– Manage check-ins and check-outs in a friendly, efficient, and courteous manner.
– Fully understand and operate all relevant aspects of the Front Desk computer system.
– Remain attentive, friendly, helpful, and courteous to guests, managers, and fellow associates at all times.
– Ensure the logging and delivery of packages, mail, and messages to guests and meeting rooms as needed.
– Utilize proper two-way radio etiquette when communicating with colleagues.
– Attend meetings as required by management.
– Carry out any other duties as requested by management.
– Access back-of-house areas of the hotel and manage sensitive information appropriately.
– Demonstrated ability to handle cash, prepare and deposit cash drops, and maintain balanced cash procedures.
– Occasionally engage in unsupervised interactions with guests and colleagues.
– Control access to sensitive areas of the hotel, including master keys, guestrooms, storage areas, liquor rooms, and secured files.
– Drive safely on behalf of the company for business purposes.
– Uphold a high level of trust and responsibility in all aspects of the role.
– Represent the company with integrity and professionalism while exercising sound judgment.

The Hyatt Place Detroit/Livonia offers convenient access to all that the Detroit area has to offer. Located just outside of Detroit, our hotel puts visitors within minutes of nearby Dearborn, Farmington Hills, Canton, and Downtown Northville. Livonia is home to several corporations such as Siemens, WorkForce Software, and A123 Systems, as well as Schoolcraft College, all within walking distance. Guests will enjoy modern rooms with separate living and sleeping areas, complimentary Wi-Fi, an indoor pool, a 24-hour fitness center, and on-site dining.

As the global leader in third-party hotel management, our growing portfolio includes over 1,550 hotels across all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels. Our associates are dedicated to serving guests and driving exceptional results, thriving in a culture where everyone is inspired to excel. Join a world of possibilities with Aimbridge Hospitality.

BENEFITS:
After an initial waiting period, individuals hired into full-time positions are eligible for a competitive benefits package that includes:
– Daily Pay option (ask your recruiter for details)
– Medical, Dental, and Vision Coverage
– Short-Term and Long-Term Disability Income
– Term Life and AD&D Insurance
– Paid Time Off
– Employee Assistance Program
– 401k Retirement Plan

Job Posting Date: Mon, 18 Nov 2024 03:04:41 GMT

Apply now!