Front Desk Lead-Hyatt

Livonia, MI
November 19, 2024
Full Time
Apply Now
Average Pay*:
*average hourly rate for this position in your area
Deadline date:

Job Description

Rate this Job

Job Title: Front Desk Lead

Company: Hyatt

Location: Livonia, MI

Pay:

AI Pay Analysis: To provide a competitive analysis of the hourly rate for a Front Desk Lead position in Livonia, MI, it’s essential to compare it against both local and national averages. As of 2023, Front Desk Leads typically earn between $15 to $25 per hour, with variations based on experience, the type of establishment (hospitality, medical, corporate), and specific job responsibilities. Livonia, being part of the Detroit metropolitan area, may have slightly higher wages due to cost of living and demand. If the offered rate falls within or above this range, it can be considered competitive; if significantly lower, it may struggle to attract qualified candidates. Overall, assessing the specific rate against the aforementioned benchmarks will clarify its competitiveness in the local job market.

Job description:

Front Desk Lead serves as the primary contact for inquiries and complex projects or concerns related to Front Desk Services, catering to both guests and Associates. This position involves assisting with the training of new Front Desk Agents and fulfilling the role of a Front Desk Agent by greeting and registering guests, delivering exceptional guest service throughout their stay, and settling accounts upon departure. Key responsibilities encompass focused training of Front Desk Associates, registering guests, making and modifying reservations, and performing hotel operator and concierge duties. Additionally, the Front Desk Lead will provide attentive, courteous, and efficient service to all guests before their arrival and throughout their stay, while aiming to maximize room revenue and occupancy.

Qualifications:

  • High school diploma or equivalent is required; college coursework in a related field is preferred.
  • Experience in a hotel or a related field is preferred, particularly in a leadership capacity.
  • A positive and upbeat personality with a commitment to delivering outstanding customer service is essential.
  • Ability to multi-task, demonstrate attention to detail, and problem-solve effectively for internal and external customers.
  • Strong communication skills to convey information and ideas clearly.
  • Quick and accurate evaluation and selection among alternative courses of action.
  • Capability to perform well in high-pressure, stressful situations.
  • Proficient in anticipating, preventing, identifying, and resolving workplace issues.
  • Active listening skills to understand and clarify concerns raised by guests and co-workers.
  • Ability to work with and comprehend financial information, as well as perform basic arithmetic functions.
  • Maintain composure and objectivity while under pressure.

Job Responsibilities:

  • Approach all interactions with guests and associates in a friendly, service-oriented manner.
  • Maintain high standards of personal appearance and grooming, including adherence to the proper uniform and name tag per brand standards.
  • Consistently attend work in compliance with Aimbridge Hospitality standards, adjusting to the varying needs of the hotel.
  • Comply with Aimbridge Hospitality standards and regulations to promote safe and efficient hotel operations.
  • Maintain a warm and friendly demeanor at all times.
  • Provide thorough orientation and training for new Front Desk Agents.
  • Assist with higher-level concerns and inquiries from guests or Associates.
  • Greet and welcome all guests upon arrival at the Front Desk in line with Aimbridge Hospitality standards.
  • Ensure proper operation of the telephone switchboard, meeting all Aimbridge Hospitality performance standards.
  • Handle requests for information, mail, and messages efficiently and courteously.
  • Respond to guest inquiries regarding hotel services, facilities, and hours of operation.
  • Cater to guests’ queries about local restaurants, transportation, and entertainment.
  • Foster good communication and teamwork among associates and departments within the hotel.
  • Adhere to all Aimbridge Hospitality credit policies.
  • Be well-versed in all rates, packages, and special promotions; maintain familiarity with in-house groups and restricted dates.
  • Gather necessary information during room reservations and follow the established rate quoting procedure.
  • Understand and uphold Aimbridge Hospitality policies, house rules, and hospitality terminology.
  • Demonstrate knowledge of and assist in emergency procedures as needed.
  • Efficiently handle guest check-ins and check-outs in a courteous manner.
  • Fully comprehend and operate all relevant features of the Front Desk computer system.
  • Maintain attentiveness, friendliness, helpfulness, and courtesy toward all guests and colleagues.
  • Ensure the logging and delivery of packages, mail, and messages to guests and meeting rooms.
  • Adhere to proper two-way radio etiquette while communicating with fellow associates.
  • Participate in meetings as requested by management.
  • Perform additional duties as assigned by management.
  • Access sensitive areas and information within the hotel as necessary.
  • Demonstrate cash handling skills, including preparation and deposit of cash drops, along with securing and balancing bank statements.
  • Interact with guests and colleagues, occasionally without supervision.
  • Maintain access to sensitive areas of the hotel, including Master Keys, guestroom storage, liquor rooms, and secure file cabinets.
  • Drive safely on behalf of the company for business-related purposes.
  • Uphold a high level of trust and responsibility in all interactions.
  • Represent the company with a reputation for integrity and sound judgment.

Job Posting Date: Tue, 19 Nov 2024 00:56:29 GMT

Apply now!

Related Jobs