Front Desk Manager-Aqua-Tots Development

Job Description

Job Title: Front Desk Manager

Company: Aqua-Tots Development

Location: Beavercreek, OH

Pay: $15 – 16 per hour

AI Pay Analysis: The hourly rate of $15 to $16 for a Front Desk Manager position in Beavercreek, OH, is generally considered below the industry standard. According to various salary data sources, the typical hourly wage for a Front Desk Manager in Ohio usually ranges between $18 to $25 per hour, depending on experience and specific responsibilities. Factors such as the cost of living in Beavercreek, competition from nearby regions, and the level of experience required for the position further contribute to this assessment. Therefore, the offered rate appears to be non-competitive for this role in the current job market.

Job description:
We are seeking a dedicated and year-round Front Desk Manager to join our team in Beavercreek. Our company prides itself on a supportive and enjoyable culture, and we are looking for someone who embodies the Aqua-Tots Core Values in every interaction with children, parents, and staff alike.

We offer a comprehensive benefits package that includes:

– Daily and monthly bonuses
– A $1,000 bonus for every 1,000 hours worked
– Exceptional job training
– A vibrant work environment
– Flexible hours
– Year-round positions
– Competitive pay ranging from $15 to $16 per hour
– A fun atmosphere underpinned by teamwork
– A rewarding job experience

As the Front Desk Manager, your responsibilities will include:

– Committing 30-40 hours per week at the school, with schedules subject to school needs
– Participating in a weekly school manager’s meeting for one hour
– Dedicating 4-6 hours weekly for administrative tasks, including completing necessary reports, scheduling private lessons, and managing other documents
– Training and conducting front desk assessments for 4-6 hours weekly, depending on demand. This involves evaluating call quality, conducting sales training, and addressing customer concerns
– Spending remaining hours actively engaging on the front desk, serving as manager on duty, and ensuring the adherence to Aqua-Tots Swim Schools Core Values
– Overseeing the hiring, training, evaluation, and development of office staff
– Setting monthly revenue goals and ensuring organizational standards within the school, in line with the General Manager’s direction
– Maintaining cleanliness and organization from floor to ceiling
– Ensuring accurate tracking of timesheets and employee hours, reconciling time clocks with scheduled shifts prior to payroll submission
– Managing substitutes and resolving scheduling conflicts, and taking responsibility for covering shifts when necessary
– Anticipating staffing needs to maintain quality standards
– Evaluating weekly sales and establishing daily targets, verifying that these targets are met
– Developing and mentoring future leaders to cultivate an outstanding team of front desk representatives
– Scheduling monthly in-service training sessions, including selecting relevant topics
– Implementing Aqua-Tots Swim Schools customer service guidelines to ensure an exceptional customer experience
– Building strong relationships with families by knowing their names and understanding their children’s needs
– Addressing customer concerns effectively to achieve favorable outcomes
– Responding to parent inquiries within 24 hours regarding instructor performance
– Upholding a customer-focused approach in all interactions while reporting unresolved complaints to the General Manager

With over 25 years of leadership in swim instruction, Aqua-Tots is the largest swim school in the country, teaching swimmers of all ages from 4 months to adults. If you believe you would make a valuable addition to our team, we encourage you to complete our online application. We look forward to the opportunity to meet you soon!

Job Posting Date: Sun, 02 Feb 2025 23:28:51 GMT

Apply now!