Front Desk Office Administrator: Part-Time-Jackson Hewitt

Job Description

Job Title: Front Desk Office Administrator: Part-Time

Company: Jackson Hewitt

Location: Kettering, OH

Pay: $15 – 19 per hour

AI Pay Analysis: The hourly rate of $15 – $19 for a “Front Desk Office Administrator: Part-Time” role in Kettering, OH, is generally within the lower to mid-range of industry standards. According to data from various salary insights and job platforms, the average hourly wage for similar positions typically ranges from $15 to $25, depending on factors like experience, specific responsibilities, and the size of the company. While $15 – $19 may be competitive for entry-level roles or smaller businesses, candidates with more experience or specialized skills may seek higher compensation. Therefore, while this rate is attractive for those entering the workforce or seeking flexible hours, it may be viewed as less competitive by more experienced applicants in the area.

Job description:
This role entails actively engaging with clients by discussing and reviewing tax documentation to assemble tax packets and schedule appointments. You will provide support to both tax professionals and management, as well as oversee the appointment scheduling process. Additionally, you will make reminder calls to clients, address incoming inquiries, and facilitate a positive and efficient client experience through thoughtful distribution of calls and information.

– Welcome all potential clients with a friendly and professional attitude.
– Initiate conversations to convey information regarding Jackson Hewitt’s services, products, and promotional offers.
– Manage the appointment calendar for tax preparation sessions, consultations, and document drop-offs.
– Handle client communications, addressing their needs, concerns, or inquiries regarding our products and services.
– Oversee office operations to ensure a smooth flow and maintain client engagement during wait times.
– Proactively monitor client activity to assist with phone inquiries or check distributions, following established protocols when tax preparers are occupied with other clients.
– Contribute to maintaining a clean and welcoming work environment, which may involve tasks such as trash removal, vacuuming, sweeping, and cleaning surfaces.
– Respond promptly and accurately to client inquiries, providing clear explanations of potential solutions while ensuring clients feel valued and supported.
– Exhibit a professional, courteous, and confident demeanor in all verbal and written communications.
– Take ownership in assisting with, researching, resolving, or escalating customer issues as necessary.
– Address customer queries efficiently through various channels, including phone, email, and chat.
– Meticulously document customer interactions and maintain accurate records.
– Engage in active listening to confirm or clarify information and diffuse any client frustrations as needed.
– Recommend products or services that may better meet client needs.
– Utilize software, databases, scripts, and tools effectively in carrying out your duties.
– Employ multiple resources, including knowledge bases and communication skills, to conduct thorough research and provide accurate information, thereby guiding customers towards the next best action for service completion.

Skills you will bring for success:

– Strong interpersonal and communication abilities
– Prior experience in customer service or sales is preferred
– High School Diploma or GED, or equivalent business-related experience
– Reliable transportation, along with a valid driver’s license and insurance, is preferred.

Job Posting Date: Wed, 04 Dec 2024 08:41:30 GMT

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