Front Desk Receptionist-America’s Best

Job Description

Job Title: Front Desk Receptionist

Company: America’s Best

Location: Saginaw, MI

Pay:

AI Pay Analysis: To accurately analyze the hourly rate for a Front Desk Receptionist in Saginaw, MI, it would be necessary to have a specific figure for the rate in question. However, as of my last knowledge update, Front Desk Receptionists in Michigan generally earn hourly rates ranging from $12 to $18, depending on experience, the specific employer, and the typical benefits offered. To determine if a particular rate is competitive, it should be compared against this range, while also considering local living costs and regional demand for such positions. If the hourly rate you have falls within or above this range, it is likely to be competitive; otherwise, it may be below industry standards for this role in the area.

Job description:
America’s Best is proud to be a part of National Vision, one of the largest optical retailers in the United States, with a growing network of over 1,000 locations. Each store seamlessly integrates eyewear and eye care to offer customers an exceptional experience at an accessible price point. At National Vision, we are committed to ensuring that everyone has the opportunity to see their best and live their best. Our mission is to make quality eye care and eyewear affordable and accessible for all.

As the initial point of contact in our stores, Receptionists play a pivotal role in greeting and welcoming customers with friendliness and professionalism. They are responsible for maintaining organized patient records and facilitating smooth patient scheduling, acting as the essential link that keeps our operations running efficiently. This role requires providing prompt and courteous service to customers both in person and via phone.

Key Responsibilities:
– Deliver outstanding customer service while adhering to all safety protocols.
– Ensure an efficient flow of customers through the store.
– Manage incoming phone calls by answering, screening, and directing them in accordance with National Vision protocols.
– Process managed care plans and gather necessary documentation from insurance providers as required.
– Provide customers with accurate and fundamental information.
– Schedule and confirm appointments, follow-up visits, and educational classes.
– Organize daily patient record filing and prepare patient files for upcoming appointments.
– Monitor order statuses and inform customers of receipt or any potential delays.
– Maintain a tidy and inviting reception area, ensuring all necessary materials are readily available.
– Handle the reception of daily mail and deliveries, while keeping inventory of office supplies.
– Participate in regularly scheduled mandatory communication meetings.

Qualifications:
– Experience in a Receptionist, Front Office Representative, or similar role is preferred but not mandatory.
– 0-2 years of related experience or training is preferred.
– Previous experience managing multiple phone lines is an advantage.
– Exceptional customer service skills are required.
– Strong organizational abilities are essential.

Education: A high school diploma or equivalent is required.

At National Vision, we value our employees and understand the significance of financial security. We offer competitive compensation for all Associates, including potential bonuses for every position. Our comprehensive benefits package includes health and dental insurance, a 401k retirement savings plan with company matching, a flexible spending account, paid personal time off, paid holidays, parental leave, employee eyewear discounts, and more. We strive to create a culture of professional growth and long-term career fulfillment by providing training programs and educational resources, resulting in a high rate of internal promotions.

For more information, please visit our website.

We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristics.

Job Posting Date: Tue, 05 Nov 2024 23:47:03 GMT

Apply now!