Front Desk Receptionist-America’s Best

Job Description

Job Title: Front Desk Receptionist

Company: America’s Best

Location: Ann Arbor, MI

Pay:

AI Pay Analysis: To provide an accurate analysis of the hourly rate for a Front Desk Receptionist in Ann Arbor, MI, I would need specific figures for comparison. However, as of October 2023, average hourly rates for Front Desk Receptionists in the U.S. typically range from $13 to $19, depending on experience and specific industry nuances. In Ann Arbor, the cost of living is relatively high, which often leads to slightly elevated wage expectations. If the offered rate falls within or above this range, it can be considered competitive; conversely, if it is significantly lower, it may not align with industry standards. Additionally, benefits, workplace environment, and career development opportunities also play a crucial role in assessing overall compensation competitiveness.

Job description:

America’s Best, a division of National Vision and one of the largest optical retailers in the United States, is expanding with over 1,000 locations. Each store seamlessly integrates eyewear and eye care, providing a superior experience at an exceptional value. At National Vision, we believe that quality eye care and eyewear should be accessible to everyone, ensuring that individuals can see their best and live their best.

As the initial point of contact for our customers, Receptionists play a vital role in our stores by greeting and welcoming guests in a friendly manner. They are responsible for maintaining organized patient records, facilitating smooth patient scheduling, and ensuring that our operations run efficiently. The Receptionist provides prompt and courteous service to customers both over the phone and in person.

Key Responsibilities:

• Deliver exceptional customer service while adhering to all safety protocols.
• Facilitate an efficient flow of customers throughout the store.
• Answer, screen, and properly route incoming phone calls in accordance with National Vision protocols.
• Process managed care plans and obtain necessary documentation from insurance companies as required.
• Provide customers with accurate and relevant information.
• Schedule and confirm appointments, follow-ups, and classes.
• Maintain daily filing of patient records and prepare files for upcoming appointments.
• Check the status of orders and inform customers of order arrivals or any delays.
• Maintain an organized and presentable reception area with all necessary materials.
• Receive, sort, and distribute daily mail and deliveries while keeping an inventory of office supplies.
• Participate in regularly scheduled mandatory communication meetings.

Qualifications:

• Proficient in reading and speaking English.
• Previous experience as a Receptionist, Front Office Representative, or in a similar role is preferred but not mandatory.
• 0-2 years of relevant experience or training is advantageous.
• Experience managing multiple phone lines is a plus.
• Strong customer service and organizational skills are essential.

Additional Information:

At National Vision, we are committed to the financial well-being of our associates and offer competitive compensation for all positions, including bonus potential. Our comprehensive benefits package includes health and dental insurance, a 401k retirement savings plan with company matching, flexible spending accounts, paid personal time off, paid company holidays, parental leave, employee eyewear discounts, and much more. We are dedicated to fostering professional growth and long-term career satisfaction, offering training programs and educational course access, while promoting from within whenever possible.

We are proud to be an equal opportunity employer and welcome applicants from all backgrounds without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristics.

Job Posting Date: Mon, 11 Nov 2024 23:48:22 GMT

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